List of Helpspot Customers
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United States
Since 2010, our global team of researchers has been studying Helpspot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Helpspot for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Helpspot for Customer Support include: Union School District, a United States based Education organisation with 500 employees and revenues of $95.0 million, Uship, a United States based Transportation organisation with 200 employees and revenues of $48.0 million, Logbinder, a United States based Professional Services organisation with 10 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Helpspot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Helpspot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Logbinder | Professional Services | 10 | $2M | United States | Helpspot | Helpspot | Customer Support | 2015 | n/a | In 2015, Logbinder implemented HelpSpot as its Customer Support application to provide a public support portal for customers. The HelpSpot implementation serves as a centralized knowledge base and ticket submission system delivering technical customer support for Logbinder's audit and logging products across security and IT operations. The public HelpSpot support site consolidates product documentation, KB articles, and case submission workflows into a single external touchpoint. Operational scope focuses on North American customers with the support portal acting as the primary external channel for documentation and case intake. HelpSpot's knowledge base and case submission modules are configured to present product documentation and enable case creation from the public portal, linking KB content to ticket records for consistent troubleshooting. Operational coverage includes technical support and customer-facing support teams handling security and IT operations inquiries, with workflows managed inside the HelpSpot application for routing and case lifecycle. The deployment emphasizes consolidation of documentation, KB articles, and case submission to accelerate support and troubleshooting for customers. Logbinder uses HelpSpot to unify documentation publishing and ticket intake within its Customer Support function. | |
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Union School District | Education | 500 | $95M | United States | Helpspot | Helpspot | Customer Support | 2020 | n/a | In 2020, Union School District deployed Helpspot to centralize district IT and helpdesk processes in response to the COVID-driven shift to distance learning. The Helpspot Customer Support deployment covered eight schools in San Jose, California and focused on improving ticket routing and reporting for district IT staff and families. As a simple help-desk SaaS deployment, Helpspot was configured for centralized ticket routing, role-based request intake, and consolidated reporting to support service triage and escalation. Rollout was rapid and operational across district IT and school support staff, standardizing ticket handling and communication workflows, and the implementation delivered measurable time savings and faster response times for staff and families. | |
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Uship | Transportation | 200 | $48M | United States | Helpspot | Helpspot | Customer Support | 2013 | n/a | In 2013, uShip implemented Helpspot as its helpdesk application. Helpspot is a Customer Support application that uShip integrated alongside a SugarCRM implementation to centralize customer support and onboarding workflows for its online transport marketplace in the United States. The Helpspot deployment focused on core helpdesk capabilities, including ticketing and workflow automation to manage inbound customer inquiries and to formalize onboarding task flows. Configuration emphasized shared customer records, routing rules, and case assignment logic to coordinate ownership between sales and support teams. Integration with SugarCRM unified customer data and supported sales to support handoffs, enabling centralized visibility across support and onboarding processes. The rollout targeted support and sales team workflows across uShip's United States operations, with governance centered on centralized case ownership and standardized onboarding procedures. The project was cited as delivering roughly 20% gains in key sales and support team functions. |
Buyer Intent: Companies Evaluating Helpspot
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