UST
5 Polaris Way,
Aliso Viejo, 92656, CA,
United States
Aliso Viejo, 92656, CA,
United States
1 949-716-8757
Professional Services
UST Technographics
UST Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by UST and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30000 UST employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
UST has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2013, Oracle PeopleSoft HCM for Core HR in 2015, Microsoft Azure Bot Service (AI) for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems UST is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing UST revenues, which have grown to $4.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for UST intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
UST Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2013 | 2013 |
In 2013, UST implemented SAP ERP ECC 6.0 as its ERP Financial platform to consolidate core finance and expense processing for the professional services firm. The deployment used a centralized on premise ECC architecture, connecting financial ledgers and travel expense processes. Integration points included TOD, referenced as Travel On Demand, to capture travel and expense transactions into the SAP ERP ECC 6.0 ledger.
The implementation emphasized standard ERP Financial modules such as general ledger, accounts payable, accounts receivable, and expense management, with configuration focused on authorization management and approval workflows. UST tested various security roles and authorizations in TOD as well as the ECC system, validating a three level role model of users, approvers, and super approvers to enforce segregation of duties and staged approvals. Governance activities centered on role provisioning, authorization transports, change controls, and staged testing across finance and travel expense teams. The configuration reflects a role based access control approach within SAP ERP ECC 6.0 aligning ERP Financial functions with controlled approval paths.
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ERP Financial | ERP Financial Management |
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2015 | 2015 |
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Expense Management | ERP Financial Management |
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2013 | 2013 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2015 | 2018 |
In 2015, UST implemented Oracle PeopleSoft HCM for Core HR to centralize HR and talent management workflows. The Oracle PeopleSoft HCM deployment addressed Core HR, learning administration, and performance management, and was positioned to support staff, faculty, and student populations within the organization and associated university-wide programs.
Configuration work included redesigning performance appraisal workflows in Oracle PeopleSoft HCM to transition from an annual supervisor appraisal model to a 360 degree performance appraisal system. Training design and delivery were integral to the rollout, with bespoke course material developed for supervisor and non-supervisor management tracks and delivery modes including face to face, hybrid, and eLearning through Learning Management Systems.
Integrations and tooling used alongside Oracle PeopleSoft HCM focused on learning and feedback orchestration and analytics, explicitly leveraging Learning Management Systems for course delivery and using Qualtrics, Excel, and Access for feedback capture and analysis. Metric monitoring was implemented to track the university-wide shift in appraisal methodology within PeopleSoft, supporting ongoing measurement of adoption and process health.
Governance and operational change emphasized adult education principles, strategic communications, and Lean Six Sigma driven process improvement to streamline peer feedback workflows. The process improvement work using Lean Six Sigma methodologies and the Qualtrics, Excel, and Access toolset achieved an explicit reduction in peer feedback processing time of up to 2 minutes, while training and communications supported the rollout across HR, talent management, and academic administration functions.
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Core HR | HCM |
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2017 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Bot Service (AI) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, UST implemented Microsoft Azure Bot Service (AI) to deliver Chatbots and Conversational AI focused on employee-facing knowledge and application access. The initiative addressed the need for a more streamlined approach for employees to retrieve information from the intranet and to access internal applications, positioning conversational interfaces as a central element of the employee experience strategy.
The deployment leveraged the Microsoft Bot Framework alongside Microsoft Azure Bot Service (AI) to instantiate conversational agents that surface intranet content and orchestrate access to application workflows. Implemented functional capabilities included knowledge retrieval, conversational navigation of intranet resources, and self-service triggers designed to reduce manual steps in internal processes.
Integrations concentrated on linking the conversational layer to the corporate intranet and internal application access flows, creating a single-entry interface to disparate information sources. Operational coverage targeted employee experience and internal operations, with the bots receiving strong employee reception and bringing observable efficiency to internal processes.
Governance shifted to incorporate the conversational channel into employee experience planning, and UST now intends to place bots at the centre of future employee experience solutions. Rollout emphasized user adoption and iterative refinement, using positive reception and operational efficiency as the basis for expanding bot capabilities.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2009 | 2009 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation | CRM |
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2024 | 2024 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2019 | 2019 |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Backup as a Service (BaaS) | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Servers, Storage and Networking | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at UST
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by UST Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD UST Technographics
UST is a Professional Services organization based in United States,
with around 30000 employees and annual revenues of $4.30 billion.
UST operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Oracle PeopleSoft HCM and Microsoft Azure Bot Service (AI),
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
UST has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Oracle and Microsoft.
UST recently adopted applications including
RecruitBPM Sales & CRM in 2024, 6sense Account Engagement Platform in 2022 and Xandr Invest (ex AppNexus DSP) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of UST’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates UST’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete UST technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.