Provo, 84606, UT,
United States
Utah County Government Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Utah County Government and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 Utah County Government employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Utah County Government has purchased the following applications: Filevine Analytics for Analytics and BI in 2019, Microsoft 365 for Collaboration in 2020, HappyFox Help Desk for Customer Support in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Utah County Government is running and its propensity to invest more and deepen its relationship with Filevine , Microsoft , HappyFox or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Utah County Government revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Utah County Government intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Filevine | Legacy | Filevine Analytics | Analytics and BI | Analytics and BI | n/a | 2019 | 2020 |
In 2019, Utah County Government implemented Filevine Analytics as an Analytics and BI solution to support the Utah County Public Defender Association in Provo, UT. The deployment anchored Filevine reporting and case management for public-defense operations, supporting roughly 60 users across attorney and administrative roles and providing the analytics backbone for quarterly budget reporting and commissioner briefings.
Implementation emphasized case-level reporting, aggregated caseload dashboards, scheduled report distribution, and role-based access controls consistent with the Apps Category Analytics and BI. Functional modules implemented included case management reporting, financial reporting for budgeting, and user access segregation for attorneys and managers, enabling consolidated views of open matters, dispositions, and resource demand.
Operational scope covered the Public Defender Association department in Provo and extended to finance and executive review processes used by county commissioners, impacting public-defense operations and budget negotiation workflows. Governance centered on quarterly reporting cadences and the use of analytics outputs to evidence caseloads for funding discussions, and the Filevine reporting capabilities supported a rapid transition to remote work for about 60 users during the COVID-19 pandemic.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HappyFox | Legacy | HappyFox Help Desk | Customer Support | CRM | n/a | 2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2017 | 2017 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Geographic Information System | PLM and Engineering |
|
2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Critical Event Management | TRM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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