Uw Credit Union
2818 Fish Hatchery Rd,
Madison, 53713, WI,
United States
Madison, 53713, WI,
United States
1 800 533-6773
Banking and Financial Services
Uw Credit Union Technographics
Uw Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Uw Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Uw Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Uw Credit Union has purchased the following applications: Adobe WorkFront for Business Process Management in 2020, eGain Knowledge AI Hub for Artificial Intelligence Marketing in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Uw Credit Union is running and its propensity to invest more and deepen its relationship with Adobe Systems , eGain Corporation , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Uw Credit Union revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Uw Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Uw Credit Union Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe WorkFront | Business Process Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Uw Credit Union deployed Adobe WorkFront to manage web production and marketing workflows on their website. Adobe WorkFront is employed as a Business Process Management platform to centralize project intake, task orchestration, resource assignment, and approval routing for digital content and creative production. The deployment uses the vendor Adobe Systems cloud SaaS model and is configured to support the credit union's marketing and digital channels.
Implementation scope covers marketing, communications, and web operations teams, standardizing request intake, campaign planning, creative review cycles, and status reporting. Governance introduced role based queues and approval workflows, with WorkFront instrumented into the website to capture production requests and provide visibility into work status. Uw Credit Union Adobe WorkFront Business Process Management supports work orchestration, resource scheduling, and process visibility across digital content workflows.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eGain Corporation | Legacy | eGain Knowledge AI Hub | Artificial Intelligence Marketing | AI-Powered Application | n/a | 2018 | 2019 |
In 2018, UW Credit Union implemented eGain Knowledge AI Hub. The credit union deployed the eGain Knowledge AI Hub as an Artificial Intelligence Marketing solution to scale member service throughput and quality while curbing costs, using the application to support member service and contact center operations.
The implementation emphasized eGain’s AI knowledge capabilities for both intelligent self-service and agent-assisted service, centralizing a knowledge management repository with AI-driven answer retrieval and context-aware guidance for front-line agents. Functional coverage targeted member inquiries across checking and savings accounts, mortgages, debit and credit cards, and loan products, with content curated for financial services use cases.
The deployment used eGain’s cloud-based customer engagement platform integrated into UW Credit Union’s contact center workflows and web-based member self-service channels, enabling credit union specialists and contact center staff to surface compliant, regulation-aware answers. The solution instruments agent guidance and self-service pathways to triage interactions between automated resolution and human-assisted escalation.
Governance and operating processes were oriented around knowledge curation and compliance controls to ensure regulatory alignment and consistent agent responses, with ongoing content maintenance by the Member Solutions Center. Stated outcomes included increased operational efficiency, improved member experience, and the ability to scale service throughput while containing costs.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Uw Credit Union deployed Cisco Webex Meetings as an Audio Video and Web Conferencing capability embedded on its public website to provide direct, browser-based meeting access for members. Cisco Webex Meetings is used to deliver audio video conferencing, screen sharing, meeting scheduling and host moderation for customer-facing interactions and remote advisory sessions.
The implementation emphasizes website-embedded join flows and scheduled meeting links, with configuration focused on browser join, host controls and meeting security settings consistent with Audio Video and Web Conferencing deployments. Operational ownership is centered in IT and digital channels, supporting member services, lending support and advisory functions, with administrative controls managed through the application administration console to enforce access and meeting policies.
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2005 | 2005 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Uw Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Uw Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Uw Credit Union IT executives and key decision makers. This section highlights Uw Credit Union's latest recorded technology evaluations, including TCS BaNCS for Core Banking on 2025-07-17 and TIBCO Jaspersoft for Analytics and BI on 2025-06-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Uw Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Uw Credit Union Technographics
Uw Credit Union is a Banking and Financial Services organization based in United States,
with around 900 employees and annual revenues of $250.0 million.
Uw Credit Union operates a diverse technology stack with applications such as
Adobe WorkFront, eGain Knowledge AI Hub and Cisco Webex Meetings,
covering areas like Business Process Management, Artificial Intelligence Marketing and Audio Video and Web Conferencing.
Uw Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Adobe Systems, eGain Corporation and Cisco Systems.
Uw Credit Union recently adopted applications including
MX Data Access API Platform in 2022, DocuSign eSignature in 2021 and Adobe WorkFront in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Uw Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Uw Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Uw Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.