Madison, 53713, WI,
United States
Uw Credit Union Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Uw Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Uw Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Uw Credit Union has purchased the following applications: MX Data Access API Platform for API Management in 2022, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2017, eGain Knowledge AI Hub for Artificial Intelligence Marketing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Uw Credit Union is running and its propensity to invest more and deepen its relationship with MX Technologies , Microsoft , eGain Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Uw Credit Union revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Uw Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| MX Technologies | Legacy | MX Data Access API Platform | API Management | PaaS | n/a | 2022 | 2022 | In 2022, UW Credit Union implemented the MX Data Access API Platform as an API Management solution to enable an FDX based approach to member data sharing. The program was executed with MX Technologies and focused on token based API consent and management to let members share financial information with third party apps and services without exchanging login IDs and passwords. The MX Data Access API Platform was configured to provide token based consent lifecycle management, delegated authorization flows and scoped data access controls consistent with API Management best practices. Implementation work emphasized token issuance and revocation, consent recording for auditability, and secure data exchange endpoints that surface member-permitted account and transaction information. Operational integration connected UW Credit Union member data flows to third party fintech applications using FDX based APIs, and exposed consent management through member facing channels across the United States finance footprint. The deployment targeted consumer banking and member services use cases to centralize how members authorize and monitor data sharing across external services. Governance updates established centralized consent controls and standardized data access policies leveraging the MX Data Access API Platform, enabling revocation and audit trails for member consents. A primary outcome stated in the announcement is elimination of the need for members to share login IDs and passwords when granting third party access to their financial information. |
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2017 | 2017 | ||
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Content Delivery Network | IaaS |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| eGain Corporation | Legacy | eGain Knowledge AI Hub | Artificial Intelligence Marketing | AI-Powered Application | n/a | 2018 | 2019 | In 2018, UW Credit Union implemented eGain Knowledge AI Hub. The credit union deployed the eGain Knowledge AI Hub as an Artificial Intelligence Marketing solution to scale member service throughput and quality while curbing costs, using the application to support member service and contact center operations. The implementation emphasized eGain’s AI knowledge capabilities for both intelligent self-service and agent-assisted service, centralizing a knowledge management repository with AI-driven answer retrieval and context-aware guidance for front-line agents. Functional coverage targeted member inquiries across checking and savings accounts, mortgages, debit and credit cards, and loan products, with content curated for financial services use cases. The deployment used eGain’s cloud-based customer engagement platform integrated into UW Credit Union’s contact center workflows and web-based member self-service channels, enabling credit union specialists and contact center staff to surface compliant, regulation-aware answers. The solution instruments agent guidance and self-service pathways to triage interactions between automated resolution and human-assisted escalation. Governance and operating processes were oriented around knowledge curation and compliance controls to ensure regulatory alignment and consistent agent responses, with ongoing content maintenance by the Member Solutions Center. Stated outcomes included increased operational efficiency, improved member experience, and the ability to scale service throughput while containing costs. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Business Process Management | ERP Services and Operations |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2005 | 2005 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Digital Signing | Content Management |
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2021 | 2021 |
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