AI Buyer Insights:

● Michelin, an e2open customer evaluated Oracle Transportation Management

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

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● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

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● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

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● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

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● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

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● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

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● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

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● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

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● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Michelin, an e2open customer evaluated Oracle Transportation Management

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

VFS Global
Location
21 Dorset Square,
London, NW1 6QE,
United Kingdom
Website
https://www.visa.vfsglobal.com/gov/en/gbr/
Phone
44 87 1376-2101
Artw industry
Professional Services
Employee
Revenue

VFS Global Technographics

VFS Global Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by VFS Global and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 VFS Global employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that VFS Global has purchased the following applications: SAP SuccessFactors Employee Central for Core HR in 2017, Microsoft Power BI for Analytics and BI in 2018, Puzzel Web Chat for Collaboration in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems VFS Global is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Puzzel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing VFS Global revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for VFS Global intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

VFS Global Tech Stack and Enterprise Applications

VFS Global HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP SAP HCM (HR) SAP SuccessFactors Employee Central Core HR HCM n/a 2017 2017
Onboarding HCM 2017 2017
Recruiting, Applicant Tracking System HCM 2017 2017
VFS Global Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Power BI Analytics and BI Analytics and BI n/a 2018 2018
VFS Global Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Puzzel Legacy Puzzel Web Chat Collaboration Collaboration n/a 2017 2017
In 2017, VFS Global implemented Puzzel Web Chat as a customer-facing Collaboration application to support its contact center and customer service workflows. The deployment positioned Puzzel Web Chat as the primary web chat channel for online visa and consular support, aligning the application with business functions that include customer service, front line agent communication, and real-time inquiry handling. The implementation was configured around core Collaboration capabilities native to web chat platforms, including an embeddable web chat widget, agent console with presence and session handoff, queue and routing rules for chat distribution, real-time transcript capture, and operational reporting. Configuration work focused on chat skill mapping, agent roles and permissions, canned response libraries, and chat session escalation paths to align with existing customer service procedures. Operational scope centered on VFS Global customer service teams in the United Kingdom, where Puzzel Web Chat was provisioned for frontline agents supporting visa applicants. Governance included role based access controls, agent provisioning and training, scripted response governance, and staged onboarding to ensure agents adopted chat handling and adherence to customer interaction protocols. Ongoing operations emphasized session reporting and transcript auditing to support service quality and workforce management. The Puzzel Web Chat deployment at VFS Global is described as a Collaboration implementation serving the company application category relationship of VFS Global Puzzel Web Chat Collaboration for customer service and contact center functions.
PBX, VoiP and Phone Systems Collaboration 2013 2013
VFS Global Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Content Management Content Management 2018 2018
VFS Global EPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
EPM EPM 2019 2019
VFS Global IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2022 2022
VFS Global Professional Services
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Professional Services Professional Services 2013 2013

IT Decision Makers and Key Stakeholders at VFS Global

First Name Last Name Title Function Department Email Phone
Deputy Manager - Operations & CXM Manager Customer Service
Chief Operating Officer (Role: Global Head Business IT) Director Finance
Head of Operations Director Finance
Operations Officer Manager Finance
Operations Officer Manager Finance
Show All Contacts

Apps Being Evaluated by VFS Global Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from VFS Global IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the VFS Global digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD VFS Global Technographics
VFS Global is a Professional Services organization based in United Kingdom, with around 500 employees and annual revenues of $100.0 million.
VFS Global operates a diverse technology stack with applications such as SAP SuccessFactors Employee Central, Microsoft Power BI and Puzzel Web Chat, covering areas like Core HR, Analytics and BI and Collaboration.
VFS Global has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP, Microsoft and Puzzel.
VFS Global recently adopted applications including Cloudflare CDN in 2022, Amazon EC2 in 2020 and SAP Business Planning and Consolidation in 2019, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of VFS Global’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates VFS Global’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete VFS Global technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.