Bilbao, 48011,
Spain
Viajes Ecuador Technographics
Viajes Ecuador Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Viajes Ecuador and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 415 Viajes Ecuador employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Viajes Ecuador has purchased the following applications: Webphone for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2019, Webtrekk for Marketing Analytics in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Viajes Ecuador is running and its propensity to invest more and deepen its relationship with Webphone , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Viajes Ecuador revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Viajes Ecuador intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Viajes Ecuador Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Webphone | Legacy | Webphone | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Viajes Ecuador deployed Webphone, a Chatbots and Conversational AI application, on its website. The rollout placed the conversational interface directly into the public web channel for the Spain-based travel and professional services firm with approximately 415 employees.
Implementation emphasized a web chat widget architecture, configured with intent-driven conversational flows for common booking and customer service inquiries, lead capture forms and automated information retrieval to reduce agent load. The Webphone deployment included session escalation paths to human agents, conversation state management, and content-driven response libraries aligned with Chatbots and Conversational AI functional patterns.
Operational coverage focused on external customer interactions, routing incoming website inquiries into sales and customer service workflows and embedding the widget into the firm’s digital front-end. Governance and conversational content updates were managed by digital channels and support teams to maintain dialogue accuracy and refresh scripted flows as business needs evolved.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Webtrekk, a Mapp Company | Legacy | Webtrekk | Marketing Analytics | CRM | n/a | 2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2013 | 2013 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Viajes Ecuador
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Viajes Ecuador Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||