Vilnius, LT-05132,
Lithuania
Vilniaus Vandenys Lithuania Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Vilniaus Vandenys Lithuania and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 596 Vilniaus Vandenys Lithuania employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vilniaus Vandenys Lithuania has purchased the following applications: Asseco Live Platform for Call Center, Customer Experience, Customer Analytics, Customer Support in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vilniaus Vandenys Lithuania is running and its propensity to invest more and deepen its relationship with Asseco Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vilniaus Vandenys Lithuania revenues, which have grown to $67.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vilniaus Vandenys Lithuania intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Asseco Group | Legacy | Asseco Live Platform | Call Center, Customer Experience, Customer Analytics, Customer Support | CRM | Asseco | 2023 | 2026 | In 2023 Vilniaus Vandenys Lithuania contracted Asseco Lithuania, in consortium with Alna Business, to deploy the Asseco Live Platform as part of a FAVAKA implementation. The Asseco Live Platform implementation includes Live 3.0 CRM/contact-center and is categorized as CRM/contact-center, combined with financial management and accounting modules to centralize customer communication and billing across Lithuania. The technical scope centers on Live 3.0 CRM/contact-center for omnichannel customer support, coupled with financial management and accounting modules to manage billing and invoicing workflows. Configuration work emphasizes contact-center workflows and customer data consolidation within the Asseco Live Platform, aligning CRM case handling with billing events and account records. Operational coverage spans customer service and billing functions across Lithuania, with Asseco Lithuania named as the system integrator in consortium with Alna Business. The program is a multi-module utility transformation signed in 2023 and scheduled for completion in 2026, sequencing CRM/contact-center capability ahead of broader financial module rollouts. Governance is structured around the Asseco and Alna consortium, using phased releases and configuration governance to manage cutover risk and service continuity. Rollout planning explicitly separates omnichannel contact-center activation from subsequent financial and accounting module adoption, enabling staged training and process alignment for customer service and finance teams. |
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