Auburn, 4210, ME,
United States
VIP Tires and Service Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by VIP Tires and Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 650 VIP Tires and Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that VIP Tires and Service has purchased the following applications: TeamSupport SnapEngage for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2019, Clutch CDP for Customer Data Platform in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems VIP Tires and Service is running and its propensity to invest more and deepen its relationship with TeamSupport , GoTo (formerly LogMeIn) , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing VIP Tires and Service revenues, which have grown to $270.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for VIP Tires and Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2010 | 2010 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Clutch | Legacy | Clutch CDP | Customer Data Platform | CRM | n/a | 2023 | 2023 |
In 2023, VIP Tires and Service implemented Clutch CDP, deploying a Customer Data Platform to launch a consolidated loyalty and CRM program across its business. The implementation targeted VIP Auto's approximately 65 service locations in New England within the company marketing and loyalty area.
The project combined Clutch CDP with a Loyalty Management solution to operate a points cash back and coupon loyalty program. Configuration focused on centralizing customer records, creating persistent customer profiles, enabling segmentation, and orchestrating campaign workflows to support targeted CRM communications and loyalty lifecycle automation.
Operational scope covered all service locations in New England, with the Clutch CDP ingesting transaction and membership signals to support CRM driven engagement and loyalty program execution across sites. The deployment aligned marketing and loyalty operations so that membership data could be used in near real time to inform communications and offer delivery.
Governance moved toward centralized customer data management and marketing workflow controls, with loyalty account governance enabling consistent treatment of points cash back and coupon mechanics. Clutch reports that 74% of transactions came from loyalty members and that the program produced significant increases in average spend and lifetime value, reflecting materially higher retention and spend among enrolled customers.
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2009 | 2009 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2025 | 2025 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2024 | 2024 |
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