Voicenter
Av. Mariscal Lopez 306,
Asuncion, x,
Paraguay
Asuncion, x,
Paraguay
595 21 416 0000
Professional Services
Voicenter Technographics
Voicenter Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Voicenter and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Voicenter employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Voicenter has purchased the following applications: Genesys Cloud CX for Call Center in 2015, IBM Tivoli for IT Service Management in 2013, HostGator for Application Hosting and Computing Services in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Voicenter is running and its propensity to invest more and deepen its relationship with Genesys , IBM , HostGator or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Voicenter revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Voicenter intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Voicenter Tech Stack and Enterprise Applications
Voicenter CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX | Call Center | CRM | n/a | 2015 | 2015 |
In 2015 Voicenter implemented Genesys Cloud CX as its core Call Center platform to manage and supervise both inbound and outbound customer service operations. The Genesys Cloud CX deployment was positioned to support a large contact center footprint, running more than 800 active seats within an agent population of roughly 1000 and servicing 12 major corporate clients while processing over 50,000 interactions per day.
The implementation included an IVR system and multichannel support to provide a wide range of customer engagement workflows, with configuration emphasis on omnichannel routing, inbound and outbound contact handling, and performance monitoring with reporting capabilities. Genesys Cloud CX was used to centralize interaction handling across voice, digital channels and social media, and to enable follow-up processes tied to business intelligence and reporting.
Operational coverage extended into back office and CRM environments, with interactions orchestrated across those systems and social media channels to support customer service and related business functions. Governance and operational controls were focused on supervision, performance monitoring and reporting to standardize follow-up across sites and channels, reinforcing agent oversight and service-level workflows.
Voicenter has strengthened its relationship with Genesys over time and cites historical growth dynamics, including a 140% growth in 2013 and expectations of similar expansion as new services are integrated. One immediate objective remains to continue as a leading provider of contact center solutions in Argentina and to expand presence globally, with Genesys Cloud CX forming the platform foundation for that growth strategy.
|
Voicenter ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Tivoli | IT Service Management | ITSM | n/a | 2013 | 2014 |
In 2013 Voicenter implemented IBM Tivoli as its IT Service Management platform to support operational control within the collections function. The deployment was centered on the collections area where a supervisor backup role managed daily data loads, Excel and Word artifacts, and routine reports used for management control. IBM Tivoli was positioned to provide a single IT Service Management backbone for incident and event visibility, consolidated reporting, and operational support workflows tied to collections operations.
Configuration work focused on aligning IBM Tivoli to common IT Service Management capabilities such as service desk intake, event monitoring, and scheduled data ingestion for daily operational reports. The implementation supported the day to day operator tasks for collections management across Wimax Internet and Telefonía Movil product lines, and was used to standardize how daily inputs from internal systems were captured and surfaced for supervisors.
Integrations were implemented with the company ecosystem described in the operational notes, including the internal CRM, Telecel SA Portal, Tigo BBD interfaces, and the Lucas system, enabling Tivoli to act as a coordination layer between ticketing, collection workflows, and upstream operator portals. Operational coverage was concentrated in Voicenter’s Paraguayan collections organization, where Tivoli-fed alerts and reports were used alongside manual spreadsheets to maintain continuous management control.
Governance and process changes emphasized role-based operational responsibility, with Tivoli supporting a backup supervisor function and formalizing daily data load and reporting procedures that had previously combined internal systems and manual documents. The narrative reflects an implementation that integrated IBM Tivoli into existing collections and CRM touchpoints to centralize IT Service Management and operational visibility without indicating external implementation partners.
|
Voicenter IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HostGator | Legacy | HostGator | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
In 2020, Voicenter deployed HostGator for Application Hosting and Computing Services to host and serve its corporate website. The HostGator deployment supports Voicenter's public web presence at voicenter.com.py and provides the core hosting layer for site delivery and domain presence.
The implementation leverages standard hosting capabilities associated with Application Hosting and Computing Services, including web server provisioning, control panel administration, domain and DNS management, SSL certificate handling, and email hosting. Configuration focuses on account-level hosting settings, file and content deployment workflows, and administrative controls exposed through the HostGator hosting console.
Operational ownership and governance are structured around Voicenter IT for hosting administration and security practices, with marketing responsible for content updates and customer facing pages. The HostGator deployment is embedded in Voicenter's corporate website architecture for its Paraguay presence and supports routine provisioning and maintenance workflows consistent with a managed hosting environment.
|
IT Decision Makers and Key Stakeholders at Voicenter
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Voicenter Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Voicenter IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Voicenter digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Voicenter Technographics
Voicenter is a Professional Services organization based in Paraguay,
with around 1000 employees and annual revenues of $50.0 million.
Voicenter operates a diverse technology stack with applications such as
Genesys Cloud CX, IBM Tivoli and HostGator,
covering areas like Call Center, IT Service Management and Application Hosting and Computing Services.
Voicenter has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Genesys, IBM and HostGator.
Voicenter recently adopted applications including
HostGator in 2020, Genesys Cloud CX in 2015 and IBM Tivoli in 2013,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Voicenter’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Voicenter’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Voicenter technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.