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Wakacje.pl Poland
Location
Al. Grunwaldzka 413,
Gdansk, 80-309,
Poland
Website
https://www.wakacje.pl/
Phone
48 58-770-60-03
Artw industry
Leisure and Hospitality
Employee
Revenue

Wakacje.pl Poland Technographics

Wakacje.pl Poland Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Wakacje.pl Poland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Wakacje.pl Poland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Wakacje.pl Poland has purchased the following applications: Focus Contact Center for Call Center in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Wakacje.pl Poland is running and its propensity to invest more and deepen its relationship with Focus Telecom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Wakacje.pl Poland revenues, which have grown to $87.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wakacje.pl Poland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Wakacje.pl Poland Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Focus Telecom Legacy Focus Contact Center Call Center CRM n/a 2018 2018 In 2018, Wakacje.pl Poland deployed Focus Contact Center as a SaaS solution to centralize customer service and sales telephony across its Polish travel retail network. The Focus Contact Center implementation targeted contact handling and conversion workflows for the companys customer service and sales functions, positioning the application within the Call Center category. The deployment implemented standard Call Center capabilities aligned to contact routing and sales enablement, including automatic call distribution, interactive voice response, an agent workspace with unified telephony controls, call recording, and operational dashboards for monitoring. Configuration emphasized queue management and lead-handling workflows to support both customer support inquiries and sales conversion activities. Focus Contact Center was integrated with Wakacje.pl Polands CRM channel to align telephony events with customer records and sales pipelines, and the solution was delivered as a SaaS deployment with a same-year go-live in 2018. Operational coverage spanned the companys retail network in Poland and focused on front-office customer service and sales teams within the leisure and hospitality business function. Governance centered on centralizing telephony and standardizing agent workflows to create a single point of operational control for contact handling and sales calls. Implementation details and stated results, including improved contact handling and conversion, are described in a Focus Telecom case story published on the vendor blog.
IT Decision Makers and Key Stakeholders at Wakacje.pl Poland
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Wakacje.pl Poland Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Wakacje.pl Poland Technographics

Wakacje.pl Poland is a Leisure and Hospitality organization based in Poland, with around 450 employees and annual revenues of $87.0 million.

Wakacje.pl Poland operates a diverse technology stack with applications such as Focus Contact Center, covering areas like Call Center.

Wakacje.pl Poland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Focus Telecom.

Wakacje.pl Poland recently adopted applications including Focus Contact Center in 2018, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Wakacje.pl Poland’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Wakacje.pl Poland’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Wakacje.pl Poland technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.