WakeMed
3000 New Bern Ave.,
Raleigh, 27610, NC,
United States
Raleigh, 27610, NC,
United States
1 919-350-8000
Healthcare
WakeMed Technographics
WakeMed Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by WakeMed and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 WakeMed employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that WakeMed has purchased the following applications: Infor Lawson for ERP Financial in 2009, UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2002, Siemens Syngo Via for Medical Imaging in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems WakeMed is running and its propensity to invest more and deepen its relationship with Infor , UKG , HealthStream or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing WakeMed revenues, which have grown to $2.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for WakeMed intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
WakeMed Tech Stack and Enterprise Applications
WakeMed ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Lawson | ERP Financial | ERP | n/a | 2009 | 2009 |
In 2009, WakeMed implemented Infor Lawson to consolidate core financial operations across its health system. Infor Lawson, deployed as an ERP Financial solution, served as the central platform to standardize accounting, statutory reporting, and financial control across WakeMed’s multi-site hospitals and clinics, supporting the organization’s finance and treasury business functions.
Configuration efforts concentrated on core ERP Financial modules including general ledger, accounts payable, accounts receivable, fixed assets, consolidation, cost accounting, and financial reporting. The implementation emphasized chart of accounts harmonization, month-end close orchestration, and expense management workflows aligned with healthcare accounting practices.
Operational coverage extended to hospital finance, procurement-related finance workflows, corporate accounting, and entity consolidation, providing a single instance for transaction processing and financial reporting across the organization. Master data governance and vendor record controls were instituted to maintain consistent financial data across sites.
Governance and process restructuring established centralized financial workflow ownership, role based access controls, and standardized reconciliation and close procedures. The rollout approach used staged module activation and detailed process documentation to align site level finance teams with centralized accounting protocols.
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WakeMed HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2002 | 2002 |
In 2002, WakeMed implemented UKG Workforce Central (ex Kronos Workforce Central) as its Workforce Management platform. The implementation addressed enterprise scheduling and timekeeping across WakeMed's hospital and clinic operations, covering an employee base of about 12,000.
WakeMed deployed core modules including Shift Wizard and Kronos Administrator to operationalize unit-level schedule creation and centralized system configuration. Shift Wizard was used for roster building, shift swaps, shift bidding and automated schedule generation consistent with labor rules and staffing templates. Kronos Administrator provided role based configuration, time and attendance validation, exception management, and system administration for pay codes, schedules and rules.
Operational governance centralized scheduling policies for clinical departments, nursing units and support services, with Kronos Administrator used to manage security, workforce policies and configuration changes. The deployment positioned UKG Workforce Central (ex Kronos Workforce Central) to support scheduling, time capture and administrative control across WakeMed’s sites while maintaining centralized configuration through the Administrator module.
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Workforce Scheduling | HCM |
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2013 | 2013 |
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WakeMed ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Siemens Healthineers | Legacy | Siemens Syngo Via | Medical Imaging | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, WakeMed implemented Siemens Syngo Via for Medical Imaging, consolidating multiple advanced-visualization solutions onto a syngo.via subscription to centralize radiology advanced-visualization capabilities. The deployment targeted radiology and advanced visualization across WakeMed facilities in the United States, aligning licensing and operational ownership under a subscription model to standardize tooling for clinical read and post-processing workflows.
The implementation leveraged syngo.via advanced visualization capabilities, including multi-modality viewing, CT trauma post-processing, automated measurements, and workflow orchestration to streamline reading queues. Siemens Syngo Via was configured to support automated CT trauma workflows and to reduce manual post-processing steps, enabling technicians and radiologists to follow consistent processing pipelines.
WakeMed integrated AI-Rad Companion with Siemens Syngo Via to automate CT trauma workflows, embedding AI-assisted detection and pre-processing into the visualization pipeline. Operational coverage focused on radiology departments and advanced-visualization use cases, and the integration enabled faster turnaround and increased scanner throughput while improving incidental-finding detection during routine reads.
Governance and rollout emphasized subscription consolidation and workflow standardization across radiology, with syngo.via acting as the centralized advanced-visualization platform. The program delivered explicit operational outcomes, reducing advanced-visualization solution costs by approximately 40 percent and cutting post-processing times from about 8 to 10 minutes down to roughly 3 to 4 minutes, which supported faster report turnaround and higher scanner utilization.
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WakeMed Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2013 | 2018 |
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WakeMed Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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WakeMed Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2016 | 2016 |
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WakeMed CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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WakeMed PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2020 | 2020 |
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WakeMed PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2022 | 2022 |
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WakeMed IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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WakeMed CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at WakeMed
| First Name | Last Name | Title | Function | Department | Phone | |
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Financial Business Analyst | Manager | Finance | |
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Director, Clinical Analytics/Quality Reporting | Director | Finance | |
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Manager Financial Analytics & Reporting | Manager | Finance | |
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Vice President, Operations | VP | Operations | |
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Executive Director of Finance | Director | Finance | |
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Vice President & Chief Information Officer | CXO | IT | |
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Manager, Finance | Manager | Finance | |
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Director Application Services | Director | IT | |
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Manager of Accounting | Manager | Finance | |
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Executive Vice President and Chief Operating Officer | CXO | Finance | |
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Associate Director, IT | Director | IT | |
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Manager of Accounts Payable | Manager | Finance | |
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Controller | Director | Finance | |
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Executive Vice President & Chief Operating Officer | CXO | Finance | |
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Director, Organizational & Workforce Development, Diversity | Director | HR | |
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Senior Vice President, HR | VP | HR | |
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Manager, HRIS | Manager | HR | |
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VP and CIO | VP | IT | |
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Executive Vice President & CFO | CXO | Finance | |
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Apps Being Evaluated by WakeMed Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from WakeMed IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the WakeMed digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD WakeMed Technographics
WakeMed is a Healthcare organization based in United States,
with around 12000 employees and annual revenues of $2.20 billion.
WakeMed operates a diverse technology stack with applications such as
Infor Lawson, UKG Workforce Central (ex Kronos Workforce Central) and Siemens Syngo Via,
covering areas like ERP Financial, Workforce Management and Medical Imaging.
WakeMed has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, UKG and Siemens Healthineers.
WakeMed recently adopted applications including
Qualtrics CustomerXM in 2024, Siemens Syngo Via in 2023 and DocuSign eSignature in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of WakeMed’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates WakeMed’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete WakeMed technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.