Wales & West Utilities
Wales & West House Spooner Close Celtic Springs Coedkernew,
Newport, NP10 8FZ,
United Kingdom
Newport, NP10 8FZ,
United Kingdom
44 80 0912-2999
Utilities
Wales & West Utilities Technographics
Wales & West Utilities Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wales & West Utilities and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 Wales & West Utilities employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wales & West Utilities has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2012, Benefex OneHub | Benefits for Benefits Administration in 2016, Hitachi Ventyx FocalPoint Suite for Asset Performance Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wales & West Utilities is running and its propensity to invest more and deepen its relationship with SAP , Benefex, a Zellis Company , Hitachi Vantara or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wales & West Utilities revenues, which have grown to $660.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wales & West Utilities intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wales & West Utilities Tech Stack and Enterprise Applications
Wales & West Utilities ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, Wales & West Utilities implemented SAP ERP ECC 6.0 as the core of its ERP Financial program. The initiative was managed as a coordinated SAP development program covering application upgrades, data warehousing, content management, and platform refresh activities.
Project management activity documented during the engagement included a BW upgrade from 3.5 to 7.3, a GRC 10 Access Controls implementation, an ECC upgrade from 4.7 to ECC 6.0, an SRM upgrade from 3.0 to 5.0, Opentext xECM deployment, SAP Data Archiving, and Windows and Oracle upgrades for multiple SAP systems. These elements indicate parallel streams for analytics, access governance, core financial and procurement modules, enterprise content management, and data lifecycle management within the SAP ERP ECC 6.0 landscape.
The technical scope encompassed infrastructure and platform work at the OS and database layers, specifically Windows and Oracle upgrades supporting SAP instances, and the introduction of Opentext xECM for integrated document management inside the SAP environment. The BW 3.5 to 7.3 upgrade and SRM 3.0 to 5.0 migration reflect modernization of reporting and procurement interfaces within the broader SAP architecture.
GRC 10 Access Controls Implementation established formalized access governance and segregation of duties controls, changing authorization workflows and compliance oversight for the ERP Financial estate. Overall the program was executed as a multi-module SAP development and upgrade portfolio, with centralized project management coordinating application, data, content, and infrastructure streams across the Wales & West Utilities SAP environment.
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ERP Financial | ERP |
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2020 | 2020 |
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Expense Management | ERP |
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2020 | 2020 |
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Wales & West Utilities HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex OneHub | Benefits | Benefits Administration | HCM | n/a | 2016 | 2016 |
In 2016, Wales & West Utilities deployed Benefex OneHub | Benefits as its Benefits Administration platform to centralize employee benefits management for its approximately 1,300 staff. Benefex OneHub | Benefits was provisioned to serve as the primary Benefits Administration system, aligning HR benefits configuration, employee self service enrollment, eligibility rule setup, and benefits communications into a single platform.
The implementation focused on standard Benefits Administration functional modules including plan configuration, open enrollment workflows, life event processing, personalized employee communications, and reporting for HR administrators. Governance was structured around centralized benefits administration with role based access and policy configuration controls, enabling HR to manage eligibility and enrollment workflows consistently across the organization.
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Core HR | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2020 | 2020 |
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Workforce Analytics | HCM |
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2020 | 2020 |
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Wales & West Utilities ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitachi Vantara | Legacy | Hitachi Ventyx FocalPoint Suite | Asset Performance Management | ERP Services and Operations | n/a | 2014 | 2015 |
In 2014, Wales & West Utilities implemented Hitachi Ventyx FocalPoint Suite to support Asset Performance Management. The deployment operated alongside existing SAP front office and back office systems in part of the UK, and coexisted with GIS by ESRI, Advantex, and bespoke operational applications to maintain integrated asset and field workflows.
The Hitachi Ventyx FocalPoint Suite was configured to support asset health monitoring and work execution processes consistent with Asset Performance Management applications, with the Ventyx Service Suite components in use across versions v7.7 and v8.0. Changes included enhancements in Ventyx Compose for the Mobile Application, adding new forms, fields, and business validations to align mobile workpack execution with field processes.
Integrations were explicitly supported with Esri GIS for spatial asset context, Digicore CTrack for vehicle tracking, and Symology Insight for street works coordination, while Afaria was used to push application updates over the air to field Toughbooks and Toughpads. Operational coverage emphasized field operations, fleet management, street works teams, and asset maintenance crews, with application support processes handling tickets and service requests originating from these groups.
Governance centered on a ticket driven support model and coordinated vendor escalation for product level issues, with change requests implemented to resolve defects and introduce enhancements. Maintainability was assured as part of continuous improvement efforts, and the program recorded explicit outcomes including accolades for resolving high priority calls, an Excellent Customer Satisfaction score for critical applications such as GIS and Ventyx Service Suite, and recognition through a FIMC award.
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Enterprise Asset Management | ERP Services and Operations |
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2019 | 2019 |
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Field Service Management | ERP Services and Operations |
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2014 | 2015 |
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Plant Maintenance | ERP Services and Operations |
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2019 | 2019 |
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Wales & West Utilities Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2012 | 2012 |
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Wales & West Utilities CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2019 | 2020 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Sales Automation, Sales Engagement | CRM |
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2019 | 2020 |
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Wales & West Utilities Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2020 | 2020 |
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Supplier Relationship Management | Procurement |
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2012 | 2012 |
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Supplier Relationship Management | Procurement |
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2020 | 2020 |
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Wales & West Utilities TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Wales & West Utilities PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Replication | PaaS |
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2023 | 2023 |
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Master Data Management | PaaS |
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2023 | 2023 |
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Wales & West Utilities IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Wales & West Utilities CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Wales & West Utilities
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of IT | Director | IT | |
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Business Intelligence Manager | Manager | IT | |
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Customer Capability Lead - Product Owner SAP Service Cloud | Director | Customer Service | |
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Capability Lead - Link Project (incl. S4 Hana Implementation) | Manager | Finance | |
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Director of Business Services | Director | Finance | |
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Business Integration Manager | Manager | Operations | |
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IT Projects Manager | Manager | IT | |
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People & Engagement Director | Director | HR | |
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Chief Information Officer | CXO | IT | |
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Customer Experience Manager | Manager | Customer Service | |
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SAP & infrastructure Manager | Manager | IT | |
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SuccessFactors Lead Manager | Manager | IT | |
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Head of Human Resources | Director | HR | |
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Asset Integrity Manager | Manager | Operations | |
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Asset Data Manager | Manager | IT | |
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Quality Assurance Officer | Manager | Finance | |
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Head of Sustainability | Director | Finance | |
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Logistics Manager | Manager | Supply Chain | |
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Chief Executive Officer | CXO | Finance | |
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Director of Finance | Director | Finance | |
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Senior Programme Manager & Commercial Manager | Manager | Sales | |
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HR Manager | Manager | HR | |
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HR Assistant | Manager | HR | |
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Human Resources Advisor | Manager | HR | |
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Apps Being Evaluated by Wales & West Utilities Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wales & West Utilities IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wales & West Utilities digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Wales & West Utilities Technographics
Wales & West Utilities is a Utilities organization based in United Kingdom,
with around 1300 employees and annual revenues of $660.0 million.
Wales & West Utilities operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Benefex OneHub | Benefits and Hitachi Ventyx FocalPoint Suite,
covering areas like ERP Financial, Benefits Administration and Asset Performance Management.
Wales & West Utilities has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Benefex, a Zellis Company and Hitachi Vantara.
Wales & West Utilities recently adopted applications including
Gamma Hosting in 2024, Syniti Replicate in 2023 and Syniti Knowledge Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wales & West Utilities’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wales & West Utilities’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wales & West Utilities technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.