Washington Trust Bank
717 West Sprague Avenue,
Spokane, 99201, WA,
United States
Spokane, 99201, WA,
United States
1 509-353-3865
Banking and Financial Services
Washington Trust Bank Technographics
Washington Trust Bank Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Washington Trust Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1225 Washington Trust Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Washington Trust Bank has purchased the following applications: JHA SmartPay for Payment Processing in 2019, Jack Henry Banking SilverLake for Core Banking in 2013, LogMeIn BoldChat for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Washington Trust Bank is running and its propensity to invest more and deepen its relationship with Jack Henry & Associates , GoTo (formerly LogMeIn) , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Washington Trust Bank revenues, which have grown to $230.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Washington Trust Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Washington Trust Bank Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | JHA SmartPay | Payment Processing | ERP Financial Management | n/a | 2019 | 2019 |
In 2019 Washington Trust Bank implemented JHA SmartPay as its Payment Processing solution. The deployment is implemented on the public website to capture customer initiated payments through consumer facing flows. JHA SmartPay is provisioned to support online card and ACH acceptance consistent with Payment Processing functional patterns.
The implementation uses web front end integration patterns including hosted payment pages or embedded checkout components to isolate card entry from core bank systems, and includes tokenization and transaction capture capabilities to persist payment tokens and transaction metadata. Operational scope centers on digital banking channels and payments operations, with transaction reporting, settlement records and reconciliation workflows integrated into the bank payment operations. Governance emphasizes payment workflow orchestration, alignment with fraud screening controls and formalized reconciliation processes for online payment activity.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | Jack Henry Banking SilverLake | Core Banking | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Washington Trust Bank implemented Jack Henry Banking SilverLake to provide enterprise-wide automation. The bank installed Jack Henry Banking SilverLake in-house on an IBM Power System hardware platform, positioning the platform as its Core Banking backbone.
The implementation encompassed the SilverLake core processing engine and an initial suite of integrated functional modules, covering deposit processing, teller automation, online and mobile channel services, account opening, payments and cash management. Complementary solutions implemented alongside Jack Henry Banking SilverLake included ArgoKeys DepositKeys, Synapsys sales marketing and customer service, Vertex Teller Automation System, NetTeller Online Banking, NetTeller Cash Management, iPay Consumer Online Bill Pay, iPay Biz 2.0, Opening Act online deposit and loan account opening, OurCashFlow online financial management, goDough mobile banking, Electronic Statements Interactive, and components of the Synergy Enterprise Content Management solution.
Data and analytics integration used jhaKnow data warehousing and analysis together with Cognos 10 business intelligence and enterprise reporting, while transaction and card processing tied into components of the jhaPassPort ATM and debit platform and the Yellow Hammer fraud detection and prevention suite. Customer engagement and support layers were integrated via NetTeller channels and the jhaCall Center telephone support solution to create end to end flows between retail channels, branch teller operations, and centralized back office functions.
Governance and operational positioning emphasized enterprise wide automation, client driven enhancements, and company wide service level commitments from Jack Henry. The deployment targeted core banking operations, consumer and small business digital channels, teller and branch workflows, payments processing, and enterprise reporting, aligning business functions and process workflows under the Jack Henry Banking SilverLake Core Banking platform.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Washington Trust Bank implemented LogMeIn BoldChat. Washington Trust Bank deployed LogMeIn BoldChat on its public website to provide real time customer-facing conversational services.
LogMeIn BoldChat is used within the bank's Chatbots and Conversational AI footprint to support web chat interactions and digital customer engagement. Functional capabilities in use include a web chat widget, real time messaging and agent handoff, proactive chat invitations, session transcript capture, and built in reporting to support customer service workflows.
Operationally the deployment is scoped to customer service and digital channel functions and is delivered as a web embedded conversational layer on the bank website. Governance and process attention centers on chat handling workflows, staffing for live response, and transcript management to align chat operations with front line servicing and digital engagement policies.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2006 | 2006 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
|
2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Washington Trust Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Washington Trust Bank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Washington Trust Bank Technographics
Washington Trust Bank is a Banking and Financial Services organization based in United States,
with around 1225 employees and annual revenues of $230.0 million.
Washington Trust Bank operates a diverse technology stack with applications such as
JHA SmartPay, Jack Henry Banking SilverLake and LogMeIn BoldChat,
covering areas like Payment Processing, Core Banking and Chatbots and Conversational AI.
Washington Trust Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Jack Henry & Associates and GoTo (formerly LogMeIn).
Washington Trust Bank recently adopted applications including
Cisco Webex Meetings in 2021, Microsoft 365 in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Washington Trust Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Washington Trust Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Washington Trust Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.