Ho Chi Minh City, 00700,
Vietnam
Webcall Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Webcall and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Webcall employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Webcall has purchased the following applications: DigitalOcean Droplets for Application Hosting and Computing Services in 2020, WebCall for Call Center in 2019, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Webcall is running and its propensity to invest more and deepen its relationship with DigitalOcean , Digital Telecommunications Services , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Webcall revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Webcall intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| DigitalOcean | Legacy | DigitalOcean Droplets | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 | ||
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Digital Telecommunications Services | Legacy | WebCall | Call Center | CRM | n/a | 2019 | 2019 | In 2019, Webcall implemented WebCall on its website to provision customer voice interactions. The WebCall application functions as a Call Center platform embedded via a web widget and site scripting, providing browser-based agent access, click-to-call initiation, inbound call routing and call logging. Webcall, a Vietnam professional services firm, configured WebCall to support front-line customer support and sales touchpoints, aligning agent dashboards and call queues with small-team operations. Deployment is web-centric and SaaS-oriented, with administration handled through the WebCall management console and lightweight on-site integration via the website codebase. Governance focused on simple operational controls such as user accounts, queue configuration and call recording settings, enabling staff-level supervision and basic reporting for service workflows across the Vietnam site. The deployment emphasized a minimal infrastructure footprint appropriate for a 10 person firm while centralizing voice interactions within the WebCall application. | |
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Tag Management | CRM |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||