Webhelp
161 Rue de Courcelles,
Paris, 75017,
France
Paris, 75017,
France
33 1 44 40 33 40
Professional Services
Webhelp Technographics
Webhelp Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Webhelp and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50000 Webhelp employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Webhelp has purchased the following applications: IRIS CascadeHR for Core HR in 2015, CallCenterStudio Chatbot for Chatbots and Conversational AI in 2021, Adobe Connect for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Webhelp is running and its propensity to invest more and deepen its relationship with IRIS Software , Cegid , Sage or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Webhelp revenues, which have grown to $1.83 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Webhelp intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Webhelp Tech Stack and Enterprise Applications
Webhelp HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IRIS Software | Legacy | IRIS CascadeHR | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, Webhelp implemented IRIS CascadeHR as its Core HR application to centralize employee records and HR reporting. The deployment positioned IRIS CascadeHR as the primary HR information system supporting HR and people operations and the development of enterprise reporting capabilities.
Configuration and delivery focused on Core HR functional workflows, including employee master data, organizational hierarchies, position and job records, and standard HR transaction processing. The program included development and enhancement of reporting tools tied to IRIS CascadeHR to produce operational, compliance, and workforce reports, and to provide configurable HR reporting and record management capabilities.
Ongoing work documented in source materials centers on maintenance and development of the HR information system Cascade and its reporting tools, with formalized change and release management to control configuration updates and reporting changes. Governance activities emphasized data quality controls and role based access to the IRIS CascadeHR application, alongside iterative enhancement of reporting artifacts to support HR operational needs.
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Core HR | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2012 | 2012 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2010 | 2010 |
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Workforce Management, Employee Self Service | HCM |
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2020 | 2020 |
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Webhelp AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Call Center Studio | Legacy | CallCenterStudio Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Webhelp implemented CallCenterStudio Chatbot as part of its inbound customer service tooling, deploying capabilities aligned to Chatbots and Conversational AI. The deployment is positioned within BPO and contact-center operations to support inbound customer service processes across Webhelp operations. CallCenterStudio Chatbot is presented by the vendor with emphasis on IVR, chatbot conversational flows and customer self service for inbound channels.
Vendor materials and an account director testimonial indicate the platform is used operationally to augment agent workflows and handle common inbound intents, with observable use cases in conversational automation and self-service containment. Functional emphasis for CallCenterStudio Chatbot includes conversational flow orchestration, intent handling, escalation to human agents and IVR integration for inbound routing, consistent with Chatbots and Conversational AI in contact-center operations. Specific rollout timing, per-site coverage and integration details are not published by the vendor, so the primary signal is the adoption of inbound IVR and chatbot self-service capabilities to support Webhelp customer service functions.
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Webhelp Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Webhelp implemented Adobe Connect on their website to provide web-based meeting and customer engagement capabilities. The deployment used Adobe Connect as a browser-accessible conferencing layer embedded in site pages, delivering meeting rooms, content sharing, screen sharing and recording features. This placement classifies the implementation within the Audio Video and Web Conferencing category and ties Adobe Connect directly to Webhelp customer-facing engagement channels.
Configuration emphasized standard Adobe Connect modules such as persistent virtual rooms, content pods, attendee management and recording orchestration, aligned to webinar and support session workflows. The implementation was embedded on the corporate website to enable external client-facing webinars and real-time support interactions, with session templates and access controls established to maintain a consistent attendee experience. Governance centered on meeting template standardization and content moderation workflows to support repeatable web sessions and multimedia delivery.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Survey and Questionnaire | Collaboration |
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2023 | 2023 |
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Webhelp Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Webhelp eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2023 | 2023 |
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Webhelp CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Call Center | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Webhelp ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Webhelp TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2018 | 2018 |
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Webhelp PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Webhelp IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Webhelp
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Group Payroll UK, SA and India | Director | Finance | |
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HR People and Change Manager | Manager | HR | |
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Director of People Services | Director | HR | |
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Chief People Officer | CXO | HR | |
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People Business Partner | Manager | HR | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Webhelp Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Webhelp IT executives and key decision makers. This section highlights Webhelp's latest recorded technology evaluations, including Nessoft (In-house ERP) for ERP Financial on 2024-11-29 and Vonage Business Cloud for Call Center on 2024-09-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Webhelp digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2024-11-29 | Webhelp | Evaluated | In-House Applications | Nessoft (In-house ERP) | ERP Financial | ERP |
| 2024-09-27 | Webhelp | Evaluated | Vonage | Vonage Business Cloud | Call Center | CRM |
FAQ - APPS RUN THE WORLD Webhelp Technographics
Webhelp is a Professional Services organization based in France,
with around 50000 employees and annual revenues of $1.83 billion.
Webhelp operates a diverse technology stack with applications such as
IRIS CascadeHR, CallCenterStudio Chatbot and Adobe Connect,
covering areas like Core HR, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Webhelp has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IRIS Software, Call Center Studio and Adobe Systems.
Webhelp recently adopted applications including
Tekclan Voice in 2023, Mirakl Marketplace Platform in 2023 and 6sense Account Engagement Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Webhelp’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Webhelp’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Webhelp technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.