List of CallCenterStudio Chatbot Customers
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Since 2010, our global team of researchers has been studying CallCenterStudio Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CallCenterStudio Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CallCenterStudio Chatbot for Chatbots and Conversational AI include: Decathlon France, a France based Retail organisation with 105000 employees and revenues of $15.50 billion, eBay, a United States based Retail organisation with 11500 employees and revenues of $2.60 billion, Webhelp, a France based Professional Services organisation with 50000 employees and revenues of $1.83 billion and many others.
Contact us if you need a completed and verified list of companies using CallCenterStudio Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CallCenterStudio Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Decathlon France | Retail | 105000 | $15.5B | France | Call Center Studio | CallCenterStudio Chatbot | Chatbots and Conversational AI | 2021 | n/a | In 2021, Decathlon France implemented CallCenterStudio Chatbot as part of its Chatbots and Conversational AI footprint to support retail customer service and call center operations. Call Center Studio’s website includes a testimonial from a Decathlon customer service supervisor who praises the vendor’s technology and approach, and vendor materials imply use of the CallCenterStudio Chatbot across chat, webchat and self-service channels to improve customer experience in France and the broader European support region. This positions CallCenterStudio Chatbot within Decathlon France’s Chatbots and Conversational AI capability set for customer service functions. The implementation narrative emphasizes conversational self-service and webchat engagement, consistent with Chatbots and Conversational AI functionality, including conversational flow authoring, automated intent handling and escalation into agent workflows as implied by the testimonial. The testimonial framing suggests supervisor-led governance and operational alignment with contact center processes, with deployment focused on customer service teams and call center operations rather than other business units. The vendor materials and testimonial together indicate an application-level deployment of CallCenterStudio Chatbot to instrument webchat and self-service channels for Decathlon France customer service. | |
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eBay | Retail | 11500 | $2.6B | United States | Call Center Studio | CallCenterStudio Chatbot | Chatbots and Conversational AI | 2020 | n/a | In 2020, eBay implemented CallCenterStudio Chatbot as part of a cloud migration for a subsidiary, consolidating contact center capabilities under a cloud-hosted Call Center Studio environment. The project is aligned with Chatbots and Conversational AI use cases and was documented in a vendor case study describing the migration from an on-prem Avaya contact center to Call Center Studio. The implementation centered on CallCenterStudio Chatbot and the vendor's cloud contact center platform, deploying agent-facing routing and session management alongside conversational automation. The narrative supports that chatbot and AI driven conversational flows were employed to handle customer interactions, this usage is inferred from the case study description and consistent with Chatbots and Conversational AI functional workflows. A Salesforce integration was explicitly implemented to connect the Call Center Studio environment with CRM workflows, enabling unified session context and agent screen pops. Operational scope reported in the case study covered contact center scaling, with the operation increasing from approximately 70 agents to 305 agents after the migration, and cited ROI improvements in the published summary, while implementation timing and the subsidiary country remain unspecified. Governance and rollout detail in the case study emphasize a cloud migration approach to centralize telephony and CRM integration, shifting operational ownership to a cloud contact center model and standardizing agent desktop interactions. The case study documents architectural movement to Call Center Studio with Salesforce integration and scaled operational capacity, supporting eBay Customer Support and contact center functions. | |
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Webhelp | Professional Services | 50000 | $1.8B | France | Call Center Studio | CallCenterStudio Chatbot | Chatbots and Conversational AI | 2021 | n/a | In 2021, Webhelp implemented CallCenterStudio Chatbot as part of its inbound customer service tooling, deploying capabilities aligned to Chatbots and Conversational AI. The deployment is positioned within BPO and contact-center operations to support inbound customer service processes across Webhelp operations. CallCenterStudio Chatbot is presented by the vendor with emphasis on IVR, chatbot conversational flows and customer self service for inbound channels. Vendor materials and an account director testimonial indicate the platform is used operationally to augment agent workflows and handle common inbound intents, with observable use cases in conversational automation and self-service containment. Functional emphasis for CallCenterStudio Chatbot includes conversational flow orchestration, intent handling, escalation to human agents and IVR integration for inbound routing, consistent with Chatbots and Conversational AI in contact-center operations. Specific rollout timing, per-site coverage and integration details are not published by the vendor, so the primary signal is the adoption of inbound IVR and chatbot self-service capabilities to support Webhelp customer service functions. |
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