Wessex Water
Claverton Down Rd, Claverton Down,
Bath, BA2 7WW,
United Kingdom
Bath, BA2 7WW,
United Kingdom
44 34 5600-3600
Utilities
Wessex Water Technographics
Wessex Water Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wessex Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Wessex Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wessex Water has purchased the following applications: ancoraDocs Invoices for AP Automation in 2017, Webrecruit ATS for Applicant Tracking System in 2016, Microsoft Dynamics 365 Field Service for Field Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wessex Water is running and its propensity to invest more and deepen its relationship with ancora Software , UNIT4 , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wessex Water revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wessex Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wessex Water Tech Stack and Enterprise Applications
Wessex Water ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ancora Software | Legacy | ancoraDocs Invoices | AP Automation | ERP | n/a | 2017 | 2017 |
In 2017 Wessex Water implemented ancoraDocs Invoices as an AP Automation solution to centralize invoice intake and orchestration within its finance organization. The deployment targeted accounts payable workflows and invoice processing, with the ancoraDocs Invoices application serving capture, automated data extraction, validation and routed approval workflow functions typical of AP Automation deployments.
Configuration work included invoice template and form creation, workflow process setup and exception routing. The implementation incorporated invoice data validation and hands off for posting, and the ancoraDocs Invoices instance was configured to support automated routing and approval workflows aligned to Wessex Water finance controls and supplier master procedures.
The implementation was integrated into Wessex Waters finance application landscape, including Unit4 ERP Agresso for posting and supplier master synchronization, and operated alongside MHR Trent as part of the broader payroll and finance systems supported by the IT application support team. Integration points focused on transferring validated invoice transactions into Unit4 ERP Agresso and reflecting supplier references across systems to maintain reconciliation and GL coding continuity.
Ongoing governance and support were provided by application support resources who performed version upgrades to Unit4 ERP Agresso from M6 to M7, undertook AG16 development, maintained forms and workflows, and developed reports using SQL within Excelerator and ARC. Support activity recorded through Apr 2019 to Dec 2021 included operational maintenance of AncoraDocs and coordination across finance teams to sustain invoice processing and control workflows.
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ERP Financial | ERP |
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2019 | 2019 |
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ERP Financial | ERP |
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2019 | 2019 |
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ERP Financial | ERP |
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2021 | 2021 |
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Wessex Water HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Webrecruit | Legacy | Webrecruit ATS | Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016, Wessex Water deployed Webrecruit ATS as its Applicant Tracking System to manage public vacancy publishing on the company's careers website. Webrecruit ATS is delivered via the vendor hosted Webrecruit recruitment portal and is exposed on Wessex Water's site to capture applicant submissions and present vacancy details. The implementation focuses on vacancy management, online application capture, candidate record creation, and candidate communication workflows.
The system centralizes recruitment workflows for Wessex Water's HR and talent acquisition teams across the United Kingdom, enabling routing of applications to hiring managers and HR users and supporting stages such as screening, interview scheduling, and offer processing. Configuration work included vacancy templates, application forms mapped to candidate profiles, vacancy identifiers and workflow rules to control reviewer assignments and status transitions. The Webrecruit ATS implementation is integrated into the public facing careers experience on wessexwater.co.uk, using the vendor portal URL structure to surface live vacancies and receive candidate data. Governance emphasis was on role based access for HR users and hiring managers and on standardizing vacancy publishing and response workflows.
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Core HR | HCM |
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2019 | 2019 |
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Employee Recognition and Rewards Management | HCM |
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2019 | 2019 |
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Wessex Water ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Field Service | Field Service Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Wessex Water implemented Microsoft Dynamics 365 Field Service as its Field Service Management solution. The deployment used Microsoft cloud services and was configured to support field operations for the utilities environment retained by Wessex Water.
The implementation of Microsoft Dynamics 365 Field Service focused on core field service capabilities, including work order orchestration, scheduling and dispatch, mobile technician access, asset and equipment tracking, and inventory visibility. Configuration work included electronic reporting logic and data management patterns aligned with utilities operational workflows.
Integrations were a central part of the architecture, with Dual write integration connecting Dynamics 365 Field Service to Dynamics 365 Finance and Operations, Azure Data Lake integration for centralized telemetry and reporting, Logic Apps used for orchestration, and explicit data management integration points. Power Apps and D365 Commerce were also integrated into the application landscape to extend technician and customer-facing interfaces and to align commerce and service interactions.
Governance and delivery included specialist technical development, including Electronic Reporting development and Data Management contributions by a Microsoft Dynamics 365 F&O Senior Technical Consultant and Dynamics Developer. Operational coverage targeted field operations, maintenance, and customer service functions, with integration patterns designed to maintain master data consistency and event-driven updates across the enterprise systems.
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Wessex Water AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2008 | 2008 |
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Wessex Water Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Wessex Water Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2018 |
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Wessex Water Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2011 | 2011 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Wessex Water eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2011 | 2011 |
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Wessex Water CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Experience | CRM |
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2015 | 2015 |
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Community Management | CRM |
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2017 | 2017 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Wessex Water PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Wessex Water IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Wessex Water
| First Name | Last Name | Title | Function | Department | Phone | |
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HR Manager | Manager | HR | |
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Group Director of People | Director | HR | |
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People Manager | Manager | HR | |
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Payroll Operations Manager | Manager | Finance | |
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Director of Customer Policy and Engagement | Director | Customer Service | |
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Head of IT Applications | Director | IT | |
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Customer Service Manager | Manager | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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Head of IT Platforms | Director | IT | |
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Asset Management Director | Director | Operations | |
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Asset Manager | Manager | Operations | |
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Asset Data Information Manager | Manager | IT | |
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Group CIO | CXO | IT | |
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Chief Finance Officer | CXO | Finance | |
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Apps Being Evaluated by Wessex Water Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wessex Water IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wessex Water digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Wessex Water Technographics
Wessex Water is a Utilities organization based in United Kingdom,
with around 3000 employees and annual revenues of $1.50 billion.
Wessex Water operates a diverse technology stack with applications such as
ancoraDocs Invoices, Webrecruit ATS and Microsoft Dynamics 365 Field Service,
covering areas like AP Automation, Applicant Tracking System and Field Service Management.
Wessex Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ancora Software, Webrecruit and Microsoft.
Wessex Water recently adopted applications including
Microsoft Dynamics 365 for Finance and Operations in 2021, Microsoft Dynamics 365 Field Service in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wessex Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wessex Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wessex Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.