West Midlands Police Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by West Midlands Police and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 West Midlands Police employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that West Midlands Police has purchased the following applications: Oracle CX Cloud for Customer Experience in 2017, Oracle Cloud ERP for ERP Financial in 2017, Oracle Cloud HCM for Core HR in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems West Midlands Police is running and its propensity to invest more and deepen its relationship with Oracle , LivePerson , Hotjar or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing West Midlands Police revenues, which have grown to $812.0 million in 2021, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for West Midlands Police intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

West Midlands Police is the second largest police force in the country, covering an area of 348 square miles and serving a population of almost 2.8 million. The region sits at the very heart of the country and covers the three major centers of Birmingham, Coventry, and Wolverhampton. It also includes the busy and thriving districts of Sandwell, Walsall, Solihull, and Dudley. Leisure, retail and conference amenities, together with Premiership and Championship football teams, attract millions of visitors annually.

Scope and Challenges

West Midlands Police (WMP) to successfully deploy a suite of Oracle Cloud applications designed to increase efficiencies and processes across the force. The project is one of the first implementations of cloud technology by a public safety agency in the U.K.

The SaaS applications deployed for the West Midlands Police, across Enterprise Resource Planning (ERP), Human Capital Management (HCM) and Customer Experience (CX) solutions, have enabled the force to modernize processes across its HR, finance, procurement and shared services departments, and provided an internal self-service portal allowing officers and employees to quickly access critical information and back-office services. The introduction of a cloud-hosted supplier portal also enhanced agile interaction between the force and its suppliers.

Outcome and Implications

Accenture has worked alongside WMP since 2014 when selected as transformation partner to help create and deliver the WMP 2020 change program; an ambitious five-year transformation project to create a modern, technology-enabled and more efficient force. The team leveraged the Accenture Cloud Suite for Oracle, including an industry-specific solution developed by the Accenture Oracle Business Group to provide a faster delivery with more quality assurance.

Quotes

“The deployment of this cloud technology is the latest step on our technology transformation journey as envisaged under our ‘WMP 2020’ change program. This project represents a significant investment by the force as part of our transformation program and demonstrates our commitment to investing in digital technologies to enable new and more efficient ways to manage operations, share information and deliver police services to the public.” -said Neil Chamberlain, Director of Commercial Services at West Midland Police.

By leveraging our Cloud First approach and leading industry and technology capabilities we have, in partnership with West Midlands Police, delivered a modern suite of back-office services that will drive efficiencies and increase collaboration and information sharing across the force. The technology enables WMP to access and share information where and when required and supports modern digitally enabled Policing in the West Midlands region.” - said Dave West, Managing Director, of Accenture’s Health & Public Service business.

“The public sector is innovating at a rapid rate to transform its organizations and deliver better services to the taxpayer. West Midlands Police is a leading example of how organizations are looking to make use of cloud technologies to change their operations and deliver the next generation of public services.” - said Debbie Green, Senior Sales Director for the Public Sector at Oracle UK.