West Midlands Police Digital Transformation Initiatives

About the Customer

West Midlands Police is the second largest police force in the country, covering an area of 348 square miles and serving a population of almost 2.8 million. The region sits at the very heart of the country and covers the three major centers of Birmingham, Coventry, and Wolverhampton. It also includes the busy and thriving districts of Sandwell, Walsall, Solihull, and Dudley. Leisure, retail and conference amenities, together with Premiership and Championship football teams, attract millions of visitors annually.

Scope and Challenges

West Midlands Police (WMP) to successfully deploy a suite of Oracle Cloud applications designed to increase efficiencies and processes across the force. The project is one of the first implementations of cloud technology by a public safety agency in the U.K.

The SaaS applications deployed for the West Midlands Police, across Enterprise Resource Planning (ERP), Human Capital Management (HCM) and Customer Experience (CX) solutions, have enabled the force to modernize processes across its HR, finance, procurement and shared services departments, and provided an internal self-service portal allowing officers and employees to quickly access critical information and back-office services. The introduction of a cloud-hosted supplier portal also enhanced agile interaction between the force and its suppliers.

Outcome and Implications

Accenture has worked alongside WMP since 2014 when selected as transformation partner to help create and deliver the WMP 2020 change program; an ambitious five-year transformation project to create a modern, technology-enabled and more efficient force. The team leveraged the Accenture Cloud Suite for Oracle, including an industry-specific solution developed by the Accenture Oracle Business Group to provide a faster delivery with more quality assurance.

Quotes

“The deployment of this cloud technology is the latest step on our technology transformation journey as envisaged under our ‘WMP 2020’ change program. This project represents a significant investment by the force as part of our transformation program and demonstrates our commitment to investing in digital technologies to enable new and more efficient ways to manage operations, share information and deliver police services to the public.” -said Neil Chamberlain, Director of Commercial Services at West Midland Police.

By leveraging our Cloud First approach and leading industry and technology capabilities we have, in partnership with West Midlands Police, delivered a modern suite of back-office services that will drive efficiencies and increase collaboration and information sharing across the force. The technology enables WMP to access and share information where and when required and supports modern digitally enabled Policing in the West Midlands region.” - said Dave West, Managing Director, of Accenture’s Health & Public Service business.

“The public sector is innovating at a rapid rate to transform its organizations and deliver better services to the taxpayer. West Midlands Police is a leading example of how organizations are looking to make use of cloud technologies to change their operations and deliver the next generation of public services.” - said Debbie Green, Senior Sales Director for the Public Sector at Oracle UK.


Lloyd House, Colmore Circus Queensway
Birmingham, B4 6NQ , x
UK
44 345 113 5000
https://www.west-midlands.police.uk/
Industry Employees Revenue
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Enterprise Software and Cloud Applications Purchased by West Midlands Police


Vendor Old Product New Product Function Market Users VAR/SI When Live
Oracle Legacy Applications Oracle CX Cloud Customer Experience CRM n/a Accenture 2014 2019
Subscribe Subscribe Subscribe Enterprise Resource Planning ERP Financial Management Subscribe Subscribe 2014 2019
Subscribe Subscribe Subscribe Human Capital Management HCM Subscribe Subscribe 2014 2019

IT Decision Makers and Key Stakeholders at West Midlands Police


First Name Last Name Title Email Phone
Subscribe Subscribe Director of People & Organisation Development Subscribe Subscribe
Subscribe Subscribe Marketing and Communications Officer Subscribe Subscribe
Subscribe Subscribe Head of Reward and Benefits Subscribe Subscribe
Subscribe Subscribe Chief Finance Officer Subscribe Subscribe
Subscribe Subscribe Director of Commercial Services Subscribe Subscribe
Subscribe Subscribe Deputy Head of Business Services Subscribe Subscribe