Cincinnati, 45202, OH,
United States
Western & Southern Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Western & Southern and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3400 Western & Southern employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Western & Southern has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, AbsenceSoft for Absence and Leave Management in 2017, Rollio AI for Intelligent Process Automation in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Western & Southern is running and its propensity to invest more and deepen its relationship with Oracle , AbsenceSoft , iCIMS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Western & Southern revenues, which have grown to $7.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Western & Southern intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AbsenceSoft | Legacy | AbsenceSoft | Absence and Leave Management | HCM | n/a | 2017 | 2017 |
In 2017 Western & Southern implemented AbsenceSoft as its Absence and Leave Management solution. The AbsenceSoft deployment established a centralized leave administration workflow that consolidated manual processing across four functional units, positioning the application as the primary system for case routing and absence lifecycle management within HR and Benefits.
Configuration work focused on AbsenceSoft workflow automation, leave case management, and role based approvals, aligned with existing HR policies and benefits governance. The implementation aligned AbsenceSoft leave rules with enterprise HR processes and leveraged standard PMO tools to manage configuration, testing, and cutover activities, while project leadership delivered targeted training in problem solving and Kaizen methods to operational teams.
Operational coverage explicitly included HR and Benefits functions and extended across four functional units that previously handled leave tasks manually. AbsenceSoft was integrated into Western & Southern operational processes and HR platforms and policies to ensure consistent eligibility and case handling, with governance enforced through cross divisional standardized work and PMO oversight.
The implementation delivered a consolidated leave administration workflow and supported process level improvements referenced as gemba and a visual workplace environment. Training, governance changes, and annual assessment planning were embedded as part of the rollout to sustain standardized absence management practices using AbsenceSoft.
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Applicant Tracking System | HCM |
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2017 | 2017 |
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Benefits Administration | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2009 | 2009 |
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Employee Engagement | HCM |
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2021 | 2021 |
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Employee Experience | HCM |
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2021 | 2021 |
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Learning and Development | HCM |
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2012 | 2012 |
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Payroll | HCM |
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2009 | 2009 |
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Performance and Goal Management | HCM |
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2012 | 2012 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Succession and Leadership Planning | HCM |
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2012 | 2012 |
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Time and Attendance | HCM |
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2009 | 2009 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rollio | Legacy | Rollio AI | Intelligent Process Automation | AI-Powered Application | n/a | 2023 | 2023 |
In 2023 Western & Southern implemented Rollio AI in its client relationship and contact-center environment, deploying the application as a SaaS instance to support customer servicing across the United States. Rollio AI is positioned as an Intelligent Process Automation solution to improve agent productivity, accelerate onboarding, and ensure agents have accurate, up-to-date information when servicing customers.
The deployment emphasized agent-facing automation and knowledge orchestration capabilities common to Intelligent Process Automation, with configuration focused on real-time assistance for contact-center workflows and onboarding task automation. Rollio AI was configured to surface contextual information to agents and streamline routine contact-center interactions, aligning with customer service and relationship management functions.
Operational coverage was limited to Western & Southern’s client relationship and contact-center operations within the United States, with the vendor case story reporting a vendor-published timeline that the SaaS deployment started and went live in 2023. Rollout details indicate the implementation targeted productivity and training workflows used by contact-center agents and onboarding teams.
Governance and measurement referenced in the vendor case story include tracking of training and productivity outcomes, with the vendor reporting measurable hours gained and reduced training costs. The narrative is anchored on the vendor-published timeline and Western & Southern’s use of Rollio AI to instrument contact-center operations through Intelligent Process Automation.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2007 | 2007 |
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Treasury Management | TRM |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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