Western Union
7001 East Belleview Avenue,
Denver, 80237, CO,
United States
Denver, 80237, CO,
United States
1 866-405-5012
Banking and Financial Services
Western Union Technographics
Western Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Western Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9100 Western Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Western Union has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2015, CareerBuilder Jobs.net ATS for Applicant Tracking System in 2014, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) for Analytics and BI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Western Union is running and its propensity to invest more and deepen its relationship with Oracle , SAP , CareerBuilder or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Western Union revenues, which have grown to $4.21 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Western Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Western Union Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Western Union upgraded Oracle E-Business Suite to version 12.1.3 with a target completion of July 2015, executing a project focused on its role as an ERP Financial platform for core finance operations. The Oracle E-Business Suite deployment operates as Western Union's ERP Financial backbone supporting key business functions in finance, accounting and treasury.
The implementation work concentrated on standard financial modules common to Oracle E-Business Suite, including General Ledger, Accounts Payable, Accounts Receivable, Cash Management and Fixed Assets, with configuration updates to multi‑currency ledgers, chart of accounts harmonization and fiscal calendar alignment. The upgrade to 12.1.3 required reconciliation of existing customizations, application of platform patches and validation of database and middleware compatibility as part of the configuration and testing effort.
Project governance emphasized formal change control, staged regression testing, user acceptance testing and a defined cutover window to meet the July 2015 deadline, with leadership coordinating release sequencing and rollback procedures. Operational readiness activities included update of procedural documentation and targeted end user training for finance teams to stabilize accounting and reconciliation processes after the version upgrade.
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2010 | 2010 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CareerBuilder | Legacy | CareerBuilder Jobs.net ATS | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, Western Union deployed CareerBuilder Jobs.net ATS as its Applicant Tracking System. The CareerBuilder Jobs.net ATS implementation was embedded into Western Union's public careers website to publish open roles and capture candidate applications directly on the site. The deployment targeted corporate recruiting and talent acquisition functions within HR, consolidating online job posting and candidate intake through the CareerBuilder Jobs.net ATS platform. Implementation emphasis was on job posting management, application capture, and end to end candidate tracking workflows.
Configuration work included requisition creation and approval routing, job posting templates, application intake forms, and candidate profile management, leveraging common Applicant Tracking System capabilities such as resume parsing, candidate status orchestration, and interview scheduling workflows. The CareerBuilder Jobs.net ATS integration with Western Union's careers pages routed applicants into recruiter queues for screening and selection, establishing a web facing recruitment intake layer. Governance and operational ownership rested with talent acquisition and HR operations for posting approvals, workflow definitions, and candidate data handling. Deployment details focus on careers site integration and applicant management rather than enterprise back office integrations.
|
|
|
|
|
Employee Engagement | HCM |
|
2018 | 2018 |
|
|
|
|
|
Employee Experience | HCM |
|
2020 | 2020 |
|
|
|
|
|
Learning and Development | HCM |
|
2019 | 2019 |
|
|
|
|
|
Payroll Tax Compliance | HCM |
|
2019 | 2019 |
|
|
|
|
|
Payroll | HCM |
|
2014 | 2018 |
|
|
|
|
|
Performance and Goal Management, Employee Recognition and Rewards Management | HCM |
|
2020 | 2020 |
|
|
|
|
|
Recruiting | HCM |
|
2020 | 2020 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2010 | 2010 |
|
|
|
|
|
Talent Sourcing, Talent Management | HCM |
|
2014 | 2018 |
|
|
|
|
|
Time and Attendance | HCM |
|
2006 | 2006 |
|
|
|
|
|
Workforce Management | HCM |
|
2006 | 2006 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) | Analytics and BI | Analytics and BI | n/a | 2015 | 2018 |
In 2015 Western Union implemented Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) to support payment processing analytics and a redesigned data warehouse. The Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) deployment focused on Analytics and BI workloads for client data imports, distribution, and operational reporting.
Work included analysis and design of a centralized Data Warehouse for payment processing and the creation of conceptual, logical and physical data models. ETL and data orchestration were realized through SSIS packages, SQL Server jobs, stored procedures, triggers and complex queries, with all SSIS business processes implemented at full automation. SSAS was used to build analytical models and SSRS was used to design system process flows and business statistical reports.
Distribution solutions were developed using SSIS to update 400 client databases across multiple SQL Server instances in real time, and SSIS packages were created to import Routing, Debit Bin and Zip Code data. The SSIS distribution and synchronization processes updated 350 databases on twelve SQL servers with reported 100 percent reliability and a synchronization process that increased business update productivity by 500 percent. A network traffic data collection system was built using SSIS and a C# application to augment operational telemetry.
Operational coverage included collaboration with business owners to validate performance and data integrity, extensive troubleshooting to diagnose database issues, and corrective development for problematic workflows. The team performed data mapping, data migration and data conversions, relational data modeling, and optimization of databases, queries, tables, views and indexes with testing and quality assurance workflows. Development followed Agile practices to adhere to approved schedules and ensure governed, deployable BI artifacts.
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2011 | 2011 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2019 | 2019 |
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2019 | 2019 |
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2020 | 2020 |
|
Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Blockchain Platform | Blockchain |
|
2023 | 2023 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
|
|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
|
|
|
|
Event Management | Collaboration |
|
2025 | 2025 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2015 | 2015 |
|
|
|
|
|
Content Management | Content Management |
|
2016 | 2016 |
|
|
|
|
|
Digital Asset Management | Content Management |
|
2015 | 2015 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2018 | 2018 |
|
CRM
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2013 | 2013 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2014 | 2014 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2016 | 2016 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2014 | 2014 |
|
|
|
|
|
Supplier Relationship Management | Procurement |
|
2014 | 2014 |
|
SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incentive Compensation Management | SPM |
|
2021 | 2021 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
AML, Fraud and Compliance | TRM |
|
2012 | 2012 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
|
|
|
|
Treasury Management | TRM |
|
2014 | 2014 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
API Management, Electronic Data Interchange (EDI) | PaaS |
|
2017 | 2018 |
|
|
|
|
|
File Transfer Protocol | PaaS |
|
2018 | 2018 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Container Service | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2024 | 2024 |
|
|
|
|
|
Data Warehouse Appliance | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Database Management | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Servers, Storage and Networking | IaaS |
|
2009 | 2009 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Cloud Access Security Brokers (CASB) | CyberSecurity |
|
2015 | 2015 |
|
|
|
|
|
DDoS Protection | CyberSecurity |
|
2013 | 2013 |
|
|
|
|
|
DDoS Protection | CyberSecurity |
|
2018 | 2018 |
|
|
|
|
|
Endpoint Detection and Response (EDR) | CyberSecurity |
|
2022 | 2022 |
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2013 | 2013 |
|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2018 | 2018 |
|
|
|
|
|
Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
|
2015 | 2015 |
|
IT Decision Makers and Key Stakeholders at Western Union
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Western Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Western Union IT executives and key decision makers. This section highlights Western Union's latest recorded technology evaluations, including LexisNexis Accuity Fircosoft for AML, Fraud and Compliance on 2025-10-03, Skillsoft Percipio Platform for Learning and Development, Skills Intelligence on 2025-07-01, and ION IT2 Treasury for Treasury Management on 2025-06-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Western Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Western Union Technographics
Western Union is a Banking and Financial Services organization based in United States,
with around 9100 employees and annual revenues of $4.21 billion.
Western Union operates a diverse technology stack with applications such as
Oracle E-Business Suite, CareerBuilder Jobs.net ATS and Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting),
covering areas like ERP Financial, Applicant Tracking System and Analytics and BI.
Western Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, CareerBuilder and Microsoft.
Western Union recently adopted applications including
GlobalMeet Webcast in 2025, Cloudflare CDN in 2024 and Ripple Blockchain in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Western Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Western Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Western Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.