Western Union
7001 East Belleview Avenue,
Denver, 80237, CO,
United States
Denver, 80237, CO,
United States
1 866-405-5012
Banking and Financial Services
Western Union Technographics
Western Union Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Western Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9100 Western Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Western Union has purchased the following applications: TransUnion TruValidate (ex Iovation) for AML, Fraud and Compliance in 2012, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) for Analytics and BI in 2015, IBM Sterling B2B Integrator for API Management, Electronic Data Interchange (EDI) in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Western Union is running and its propensity to invest more and deepen its relationship with TransUnion , Microsoft , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Western Union revenues, which have grown to $4.21 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Western Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Western Union Data, Technology Stack, and Enterprise Applications
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| TransUnion | Legacy | TransUnion TruValidate (ex Iovation) | AML, Fraud and Compliance | TRM | n/a | 2012 | 2012 | ||
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
|
|
|
|
|
Treasury Management | TRM |
|
2014 | 2014 |
|
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) | Analytics and BI | Analytics and BI | n/a | 2015 | 2018 | ||
|
|
|
|
Analytics and BI | Analytics and BI |
|
2011 | 2011 |
|
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2019 | 2019 |
|
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2019 | 2019 |
|
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2020 | 2020 |
|
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Sterling B2B Integrator | API Management, Electronic Data Interchange (EDI) | PaaS | n/a | 2017 | 2018 | In 2017, Western Union implemented IBM Sterling B2B Integrator to support global payments operations. The deployment targeted API Management,Electronic Data Interchange (EDI) use cases and was paired with IBM Sterling Global Mailbox, Secure Proxy, and Connect:Direct to enable always-on, highly available file transfers. The implementation of IBM Sterling B2B Integrator centered on enterprise B2B orchestration, with configuration work focused on trading partner management, message transformation and routing, protocol adapters, and automated file-transfer workflows typical of high-volume EDI and API Management environments. Architecture emphasized persistent mailbox routing via IBM Sterling Global Mailbox and secure external connectivity through Secure Proxy, while Connect:Direct was used to provide assured large file movement and managed file transfer capabilities. Operational scope covered Western Union payment flows and global file-transfer SLAs, with the solution designed for continuous availability and global reach. Integrations explicitly included IBM Sterling Global Mailbox, Secure Proxy, and Connect:Direct to create an end-to-end file transport and routing layer that supported 24x7 payments operations and SLA governance for file exchanges. Governance and operational controls were implemented to support rapid failover and SLA adherence, including automated failover procedures and monitoring tied to recovery objectives. The IBM case study states the configuration cut planned recovery objectives dramatically, targeting failover in about five minutes, and helped Western Union meet demanding payments and file-transfer SLAs worldwide. |
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Applicant Tracking System | HCM |
|
2014 | 2014 |
|
|
|
|
|
|
Employee Engagement | HCM |
|
2018 | 2018 |
|
|
|
|
|
|
Employee Experience | HCM |
|
2020 | 2020 |
|
|
|
|
|
|
Learning and Development | HCM |
|
2019 | 2019 |
|
|
|
|
|
|
Payroll Tax Compliance | HCM |
|
2019 | 2019 |
|
|
|
|
|
|
Payroll | HCM |
|
2014 | 2018 |
|
|
|
|
|
|
Performance and Goal Management, Employee Recognition and Rewards Management | HCM |
|
2020 | 2020 |
|
|
|
|
|
|
Recruiting | HCM |
|
2020 | 2020 |
|
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2010 | 2010 |
|
|
|
|
|
|
Talent Sourcing, Talent Management | HCM |
|
2014 | 2018 |
|
|
|
|
|
|
Time and Attendance | HCM |
|
2006 | 2006 |
|
|
|
|
|
|
Workforce Management | HCM |
|
2006 | 2006 |
|
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
|
Cloud Storage | IaaS |
|
2021 | 2021 |
|
|
|
|
|
|
Container Service | IaaS |
|
2022 | 2022 |
|
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
|
Content Delivery Network | IaaS |
|
2024 | 2024 |
|
|
|
|
|
|
Data Warehouse Appliance | IaaS |
|
2020 | 2020 |
|
|
|
|
|
|
Database Management | IaaS |
|
2017 | 2017 |
|
|
|
|
|
|
Servers, Storage and Networking | IaaS |
|
2009 | 2009 |
|
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2014 | 2014 |
|
|
|
|
|
|
Application Performance Management | ITSM |
|
2016 | 2016 |
|
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
|
|
|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
|
|
|
|
|
Event Management | Collaboration |
|
2025 | 2025 |
|
|
Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Blockchain Platform | Blockchain |
|
2023 | 2023 |
|
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Cloud Access Security Brokers (CASB) | CyberSecurity |
|
2015 | 2015 |
|
|
|
|
|
|
DDoS Protection | CyberSecurity |
|
2013 | 2013 |
|
|
|
|
|
|
DDoS Protection | CyberSecurity |
|
2018 | 2018 |
|
|
|
|
|
|
Endpoint Detection and Response (EDR) | CyberSecurity |
|
2022 | 2022 |
|
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2013 | 2013 |
|
|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2018 | 2018 |
|
|
|
|
|
|
Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
|
2015 | 2015 |
|
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2015 | 2015 |
|
|
|
|
|
|
Content Management | Content Management |
|
2016 | 2016 |
|
|
|
|
|
|
Digital Asset Management | Content Management |
|
2015 | 2015 |
|
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
|
Web Content Management | Content Management |
|
2018 | 2018 |
|
|
CRM
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2015 | 2015 |
|
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2010 | 2010 |
|
|
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2013 | 2013 |
|
|
SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incentive Compensation Management | SPM |
|
2021 | 2021 |
|
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2014 | 2014 |
|
|
|
|
|
|
Supplier Relationship Management | Procurement |
|
2014 | 2014 |
|
|
IT Decision Makers and Key Stakeholders at Western Union
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Western Union Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Western Union Technographics
Western Union is a Banking and Financial Services organization based in United States,
with around 9100 employees and annual revenues of $4.21 billion.
Western Union operates a diverse technology stack with applications such as
TransUnion TruValidate (ex Iovation), Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) and IBM Sterling B2B Integrator,
covering areas like AML, Fraud and Compliance, Analytics and BI and API Management, Electronic Data Interchange (EDI).
Western Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TransUnion, Microsoft and IBM.
Western Union recently adopted applications including
GlobalMeet Webcast in 2025, Cloudflare CDN in 2024 and Ripple Blockchain in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Western Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Western Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Western Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.