WestJet Airlines
22 Aerial Place NE,
Calgary, T2E 3J1, AB,
Canada
Calgary, T2E 3J1, AB,
Canada
1 613-697-1740
Transportation
WestJet Airlines Technographics
WestJet Airlines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by WestJet Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 WestJet Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that WestJet Airlines has purchased the following applications: SAP SuccessFactors Employee Central for Core HR in 2015, Sabre Core Reservations for Reservation and Booking Management in 2019, msg.ai Platform for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems WestJet Airlines is running and its propensity to invest more and deepen its relationship with SAP , UKG , ISGUS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing WestJet Airlines revenues, which have grown to $2.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for WestJet Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
WestJet Airlines Tech Stack and Enterprise Applications
WestJet Airlines HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2015 | 2015 |
In 2015 WestJet Airlines implemented SAP SuccessFactors Employee Central as its Core HR platform, establishing a centralized HRIS to manage employee master data and core workforce processes. The deployment was positioned to serve People & Culture, Finance, and Safety and was supported by WestJet's Enterprise Solutions team which manages multiple corporate platforms.
The SAP SuccessFactors Employee Central implementation focused on core HR functionalities including centralized employee record management, organizational structure and position data, and interfaces for payroll and benefits data. Configuration work emphasized master data governance and core HR workflows consistent with Core HR practices, preparing employee records for consumption by downstream systems.
The transition to SAP SuccessFactors Employee Central involved a significant integration footprint, explicitly documented as over 60 integrations between HR and payroll systems and downstream consumers. Integration architecture centered on provisioning authoritative employee data to payroll, HR downstream consumers, and reporting endpoints, with the Enterprise Solutions organization coordinating the integration matrix and connectivity patterns.
Governance for the rollout included solution architecture ownership and architectural reviews conducted by WestJet Solutions Architects, who were responsible for solution design and ensuring integration integrity across HR and pay ecosystems. Operational coverage remained enterprise level across the cited business functions, with architecture and integration orchestration handled internally by the Enterprise Solutions team.
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Learning and Development | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Workforce Scheduling | HCM |
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2022 | 2022 |
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WestJet Airlines ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SABRE | Legacy | Sabre Core Reservations | Reservation and Booking Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, WestJet Airlines deployed Sabre Core Reservations as the booking engine powering online bookings on WestJet.com. The implementation uses Sabre Core Reservations to provide core Reservation and Booking Management functions for the airline's web channel, centralizing availability, fare shopping, and passenger name record creation within the web booking flow.
Sabre Core Reservations was configured to deliver typical modules including inventory and availability services, fare pricing and rule evaluation, PNR lifecycle management, seat assignment and ancillary service handling, and ticketing transaction orchestration. The Sabre Core Reservations deployment emphasizes real-time booking validation and booking state management consistent with Reservation and Booking Management patterns.
Integration work focused on embedding Sabre Core Reservations into WestJet's website through real-time web services and API-driven booking flows, ensuring the front-end checkout and reservation forms invoke availability, pricing, and PNR services. Operational ownership is described for e-commerce and reservations functions, with governance around booking workflow, passenger data capture, and controls for fare and inventory rule changes to manage online booking behavior.
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Reservation and Booking Management | ERP Services and Operations |
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2024 | 2024 |
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Travel Management | ERP Services and Operations |
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2024 | 2024 |
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Travel Management | ERP Services and Operations |
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2024 | 2024 |
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WestJet Airlines AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Netomi | Legacy | msg.ai Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, WestJet Airlines deployed the msg.ai Platform, implementing a Chatbots and Conversational AI capability to extend guest engagement channels. The airline launched Juliet, described as the first ever artificial intelligence powered chatbot from a Canadian airline, making the bot available in English and French through Facebook Messenger and accessible from WestJet's official website.
The msg.ai Platform implementation was configured to support conversational workflows for destination inspiration and discovery, flight booking, and day of travel information, enabling guests to manage multiple aspects of their trip through natural language interactions. Functional elements emphasized multilingual natural language understanding, scripted booking flows and information retrieval for common travel queries, consistent with Chatbots and Conversational AI application patterns.
Operational coverage focused on guest facing digital channels as well as customer service and reservations functions, positioning Juliet as a self service layer for routine booking and travel information tasks. Governance and channel control concentrated on Facebook Messenger and the airline website, and the launch explicitly aimed to offer guests more convenience through automated conversational engagement.
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WestJet Airlines Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2016 | 2016 |
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WestJet Airlines Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2016 | 2016 |
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WestJet Airlines CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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WestJet Airlines ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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WestJet Airlines PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Operating System (OS) | PaaS |
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2016 | 2016 |
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Test Automation Platform | PaaS |
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2018 | 2018 |
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WestJet Airlines IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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WestJet Airlines CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at WestJet Airlines
| First Name | Last Name | Title | Function | Department | Phone | |
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EVP People and Culture | VP | HR | |
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CFO | CXO | Finance | |
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CIO | CXO | Finance | |
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COO | CXO | Finance | |
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Senior Project Manager, HR& Payroll Governance | Manager | HR | |
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Director, People Services & Benefits | Director | HR | |
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CFO | CXO | Finance | |
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EVP, CIO | CXO | IT | |
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Executive VP and Chief People Officer | CXO | HR | |
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Director, People Operations | Director | HR | |
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Apps Being Evaluated by WestJet Airlines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from WestJet Airlines IT executives and key decision makers. This section highlights WestJet Airlines's latest recorded technology evaluations, including Jeppesen Crew Planning for Workforce Planning on 2025-10-28, Ceridian Dayforce HCM for Core HR on 2025-07-15, and IFS Cloud ERP for ERP Financial on 2025-06-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the WestJet Airlines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-10-28 | WestJet Airlines | Evaluated | Boeing Jeppesen | Jeppesen Crew Planning | Workforce Planning | HCM |
| 2025-07-15 | WestJet Airlines | Evaluated | Dayforce | Ceridian Dayforce HCM | Core HR | HCM |
| 2025-06-09 | WestJet Airlines | Evaluated | IFS | IFS Cloud ERP | ERP Financial | ERP |
| 2025-05-01 | WestJet Airlines | Evaluated |
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Workforce Scheduling | HCM |
| 2025-04-22 | WestJet Airlines | Evaluated |
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Reservation and Booking Management | ERP Services and Operations |
| 2025-03-21 | WestJet Airlines | Evaluated |
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Marketing Analytics | CRM |
| 2025-02-10 | WestJet Airlines | Evaluated |
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Aviation MRO | ERP Services and Operations |
| 2025-01-20 | WestJet Airlines | Evaluated |
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AP Automation | ERP |
FAQ - APPS RUN THE WORLD WestJet Airlines Technographics
WestJet Airlines is a Transportation organization based in Canada,
with around 15000 employees and annual revenues of $2.20 billion.
WestJet Airlines operates a diverse technology stack with applications such as
SAP SuccessFactors Employee Central, Sabre Core Reservations and msg.ai Platform,
covering areas like Core HR, Reservation and Booking Management and Chatbots and Conversational AI.
WestJet Airlines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, SABRE and Netomi .
WestJet Airlines recently adopted applications including
SABRE Red 360 in 2024, Sabre NDC in 2024 and GetThere in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of WestJet Airlines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates WestJet Airlines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete WestJet Airlines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.