Westwing Technographics
Westwing Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Westwing and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1729 Westwing employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Westwing has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2020, Snowflake Data Warehouse for Data Warehouse in 2020, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Westwing is running and its propensity to invest more and deepen its relationship with Microsoft , Snowflake , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Westwing revenues, which have grown to $474.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Westwing intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Westwing Tech Stack and Enterprise Applications
Westwing ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Business Central | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Westwing implemented Microsoft Dynamics 365 Business Central as its ERP Financial platform for the Finance organization. The implementation established a centralized ERP Financial backbone to support core financial operations and to enable a coherent finance technology roadmap driven with input from the CFO and finance stakeholders.
Microsoft Dynamics 365 Business Central was configured to support end to end financial workflows, including payments processing, invoicing, sales order and purchase order financial flows, inventory valuation accounting, and financial reporting for audit and compliance. The configuration emphasis included report development, KPI management for senior finance stakeholders, routine housekeeping processes, and end user support for the Finance team.
Integration work focused on defining and documenting system interfaces and transactions between Microsoft Dynamics 365 Business Central and internal and external systems, ensuring transactional consistency across payments, invoicing and connected operational systems. The implementation narrative describes specification driven development, data quality controls, SQL and Excel based analytics for data validation, and preventive maintenance procedures to sustain the financial technology platform.
Governance and rollout were organized as a cross functional program with the Finance organization, product and technical teams, and senior stakeholders, with explicit responsibility to deliver on time budget and scope. Project management practices included strong specification and documentation standards, stakeholder management across Germany and Poland, and ongoing operational support processes to manage changes and enhancements to the ERP Financial platform.
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Westwing Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Snowflake | Legacy | Snowflake Data Warehouse | Data Warehouse | Analytics and BI | n/a | 2020 | 2020 |
In 2020, Westwing implemented Snowflake Data Warehouse to centralize and scale analytics for its ecommerce operations. Westwing Group AG serves 900,000 customers across 11 European countries, and the company collects large volumes of customer interaction and operational data from its website and mobile apps where many users interact more than 100 times per year. The Snowflake Data Warehouse deployment is positioned to support high volume event and operational data consolidation, providing scalable storage and SQL analytics capabilities for analytics and data science workloads.
The implementation configured Snowflake Data Warehouse to ingest web and mobile event streams and consolidated operational data for reporting and exploration, while enabling performant ad hoc queries and BI consumption. Functional capabilities emphasized include centralized data modeling, analytical SQL access, and storage elasticity to handle peak ecommerce activity.
Operational coverage extended across ecommerce business functions including merchandising, marketing, customer experience, and supply chain analytics, with datasets drawn from customer interactions and core operational systems. The architecture focused on a single analytics repository to reduce data silos and to provide consistent data views for cross functional teams operating in Westwing's multiple European markets.
Governance and process changes accompanied the rollout to support data driven decision making, with the Snowflake Data Warehouse providing the central platform for analytics workflows and cross functional access to standardized datasets. The outcome highlighted in Westwing materials was accelerating data driven ecommerce by improving the companys ability to analyze large volumes of customer interaction and operational data using Snowflake Data Warehouse.
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Westwing Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Westwing deployed Zoom as its Audio Video and Web Conferencing solution to enable browser-based meetings and customer-facing video interactions on its website. Zoom is embedded on the Westwing website, providing a web-accessible conferencing layer for synchronous sessions and browser join capability.
Functional configuration centers on standard Audio Video and Web Conferencing capabilities such as scheduled meetings, screen sharing, session recording, and participant management, with Zoom instrumentation placed directly within web pages to support digital customer engagement and remote collaboration. Operational coverage includes website-based customer interaction and internal team communications, with IT-driven configuration of access controls, user provisioning, and scheduling workflows to govern meeting usage and align conferencing with Westwing business processes.
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Westwing CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Westwing IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2019 | 2019 |
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Westwing ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Westwing PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Product Lifecycle Management | PLM and Engineering |
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2024 | 2024 |
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Westwing IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Westwing
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head of CRM | Director | Finance | |
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Head of Customer Service | Director | Customer Service | |
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Head of Services | SSC, Digital Operations, Customer Care | Director | Customer Service | |
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Director Sales | Director | Finance | |
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Apps Being Evaluated by Westwing Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Westwing IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Westwing digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Westwing Technographics
Westwing is a Retail organization based in Germany,
with around 1729 employees and annual revenues of $474.0 million.
Westwing operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Business Central, Snowflake Data Warehouse and Zoom,
covering areas like ERP Financial, Data Warehouse and Audio Video and Web Conferencing.
Westwing has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Snowflake and Zoom Video Communications.
Westwing recently adopted applications including
Centric PLM in 2024, Amazon EC2 in 2021 and Microsoft Dynamics 365 Business Central in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Westwing’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Westwing’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Westwing technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.