White Castle
555 Edgar Waldo Way,
Columbus, 43215, OH,
United States
Columbus, 43215, OH,
United States
1 800-843-2728
Leisure and Hospitality
White Castle Technographics
White Castle Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by White Castle and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 White Castle employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that White Castle has purchased the following applications: Exact Macola 10 for ERP Financial in 2010, Alight LeavePro for Absence and Leave Management in 2020, TELUS AFS Ignition ERP for Distribution ERP in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems White Castle is running and its propensity to invest more and deepen its relationship with Exact Software , Intuit , Alight Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing White Castle revenues, which have grown to $720.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for White Castle intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
White Castle Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exact Software | Legacy | Exact Macola 10 | ERP Financial | ERP Financial Management | n/a | 2010 | 2010 |
In 2010 White Castle implemented Exact Macola 10 as its ERP Financial system. The 2010 deployment focused on accounts receivable operations and embedded Exact Macola 10 into daily cash application, credit handling, and deduction workflows at White Castle’s Columbus, Ohio finance site.
Exact Macola 10 was configured to support core accounts receivable functionality, including cash receipts entry, credit clearing to resolve customer deductions, freight claim tracking for damaged or late shipments, and invoice aging and past due monitoring. Configuration emphasized transaction-level processing such as entering cash deposits and applying credits to clear deductions, aligning application screens and transaction codes with AR operational tasks.
Operational use of Exact Macola 10 occurred alongside AFS and desktop productivity tools, with routine exports to Excel for account research and reporting, and Outlook used for customer and broker communications. Staff workflows documented interaction points with external freight carriers and brokers for backup documentation and repay requests, reflecting a mix of system-supported transaction processing and email-driven exception handling.
Governance centered on the accounts receivable team procedures for deduction research, broker coordination, freight claim filing, and past due follow up, with Accounts Receivable Specialists responsible for transaction entry, claim filing, and customer outreach. Exact Macola 10 served as the transactional record for these governance activities, supporting consistent AR workflows, audit traceability, and operational control within the Columbus AR function.
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ERP Financial | ERP Financial Management |
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2017 | 2017 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Alight Solutions | Legacy | Alight LeavePro | Absence and Leave Management | HCM | n/a | 2020 | 2020 |
In 2020, White Castle implemented Alight LeavePro as the Absence and Leave Management capability within its broader Alight benefits relationship in the United States. The company had worked with Alight Solutions on a U.S.-focused 401(k) communication and engagement program that increased participation across exempt and non exempt team members, illustrating use of Alight benefits administration capabilities alongside the Alight Worklife platform.
Alight LeavePro deployment focused on centralized absence case management and automated leave workflows, including employee and manager self service and compliance-oriented leave tracking aligned to U.S. statutory requirements. The implementation of Alight LeavePro provided a structured intake for leave requests, configurable approval routing, and workflow orchestration to standardize time off and long term absence administration across restaurant operations and corporate HR functions.
Operational integration occurred through the Alight Worklife platform, enabling shared benefits and absence data flows between LeavePro and Alight benefits administration used for retirement communications. The deployment scope is aligned with the U.S. employee population engaged in the Alight benefits program, covering exempt and non exempt team members and supporting HR and payroll adjacent processes where Alight Worklife is the system of record for benefits events.
Governance emphasized standardized leave workflows and centralized case governance, with role based approvals and HR service center coordination to maintain consistent administration and statutory compliance. Where Alight LeavePro was used, configuration likely included audit trails, documentation management for medical certifications, and SLA driven case resolution processes to support franchise and corporate site operations.
Separately, the documented Alight engagement program for retirement savings increased participation across exempt and non exempt team members, demonstrating White Castle s use of Alight s integrated benefits capabilities while Alight LeavePro served as the Absence and Leave Management component within that broader benefits architecture.
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Applicant Tracking System | HCM |
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2017 | 2017 |
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Benefits Administration | HCM |
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2020 | 2020 |
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Employee Engagement | HCM |
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2024 | 2024 |
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Pension Administration | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2020 | 2020 |
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Workforce Scheduling | HCM |
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2016 | 2016 |
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Workforce Scheduling | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TELUS | Legacy | TELUS AFS Ignition ERP | Distribution ERP | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 White Castle implemented TELUS AFS Ignition ERP as a Distribution ERP to centralize production and distribution control across its network of production and distribution facilities that support 370 company owned restaurants and nationwide frozen product distribution. The deployment was driven by a need for consolidated reporting and real time visibility because the company previously purchased external datasets such as Nielsen, 84.51 and Retail Link without a unified analytics infrastructure that sales, purchasing and accounting could use.
TELUS AFS Ignition ERP was used alongside TELUS WMS Supply Chain Solutions to operationalize core Distribution ERP capabilities, including inventory management, order management, warehouse operations and production scheduling. The implementation emphasized configuration of warehouse management and inventory controls to support just in time inventory goals and to align production flows with distribution requirements. The Exceedra Professional Trade Promotion Management Solution was selected for tight integration with Ignition ERP to provide one step forecasting and live trade accrual functionality required by commercial teams.
Integration work focused on creating a joined reporting fabric between TELUS AFS Ignition ERP and the Exceedra TPM instance so Purchasing, Sales Planning, Accounting and field Sales teams could access consistent views of trade activity, accruals and forecasts. The program centralized and normalized external retail and market data sources so that aggregated category and retailer performance reporting could be produced from a single operational platform. Operational coverage included production, distribution and commercial planning workflows rather than front of house restaurant operations.
Governance and process change prioritized a move from transactional off invoice trade practices to collaborative performance based trade planning with retailers, and from batch reconciliation of trade to live accrual accounting inside the combined Ignition ERP and TPM environment. White Castle selected the Exceedra Professional TPM Solution because it addressed their stated outcomes of reporting for key stakeholders, one step forecasting and live trade accrual and because integration with TELUS AFS Ignition ERP provided a single source of operational support.
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Point Of Sale | ERP Services and Operations |
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2012 | 2012 |
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Reservation and Booking Management | ERP Services and Operations |
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2021 | 2021 |
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Restaurant Management | ERP Services and Operations |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cognitive Computing | AI-Powered Application |
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2023 | 2023 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2019 | 2019 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Trade Promotion Management | CRM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at White Castle
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by White Castle Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD White Castle Technographics
White Castle is a Leisure and Hospitality organization based in United States,
with around 10000 employees and annual revenues of $720.0 million.
White Castle operates a diverse technology stack with applications such as
Exact Macola 10, Alight LeavePro and TELUS AFS Ignition ERP,
covering areas like ERP Financial, Absence and Leave Management and Distribution ERP.
White Castle has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exact Software, Alight Solutions and TELUS.
White Castle recently adopted applications including
Inspirus Employee Engagement Platform in 2024, SoundHound Houndify AI Platform in 2023 and ResNexus Booking in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of White Castle’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates White Castle’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete White Castle technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.