Wigan Warriors
DW Stadium Loire Drive, Robin Park,
Wigan, WN5 0UH,
United Kingdom
Wigan, WN5 0UH,
United Kingdom
44 19-4277-4000
Leisure and Hospitality
Wigan Warriors Technographics
Wigan Warriors Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wigan Warriors and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Wigan Warriors employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wigan Warriors has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2018, Zendesk Chat for Chatbots and Conversational AI in 2019, Kaltura Video Cloud Platform for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wigan Warriors is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , Kaltura or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wigan Warriors revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wigan Warriors intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wigan Warriors Tech Stack and Enterprise Applications
Wigan Warriors ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Sage 50 | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018 Wigan Warriors migrated from Sage 50 to Oracle NetSuite ERP to consolidate accounting across three companies based at the club’s community site and to centralize aspects of the club’s accounts. The Oracle NetSuite ERP deployment established a single transactional ledger and reporting backbone within the ERP Financial category to support month end management accounts and routine accounting operations for a small finance team.
Configuration emphasized core financial modules including general ledger, accounts receivable, accounts payable, and bank reconciliation capabilities. The finance team uses Oracle NetSuite ERP to prepare accruals and prepayments, post journals, manage sales ledger and purchase ledger transactions, and perform bank reconciliations. Reporting and analysis workflows were implemented inside NetSuite and are routinely supplemented with Excel for detailed analysis and narrative preparation.
Operational coverage encompasses three legal entities co-located at the Wigan Warriors community site and covers club-level accounting responsibilities. Oracle NetSuite ERP functions as the central transactional and reporting hub within the ERP Financial domain for these entities, consolidating routine transactional processing and month end compilation.
Month end governance was formalized around recurring close activities, which include accrual and prepayment preparation, journal posting, analysis, and monthly review meetings with team members. Transactional ownership for sales ledger, purchase ledger, and bank reconciliations is centralized in NetSuite, with documented procedures and collaborative review cycles to reflect the small team structure and the importance of close working relationships.
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Wigan Warriors AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Wigan Warriors implemented Zendesk Chat on their website. Zendesk Chat, classified under Chatbots and Conversational AI, is deployed as a web-embedded conversational widget to provide real-time fan engagement and customer support on the Wigan Warriors site. The implementation serves as the club's primary customer-facing conversational entry point for supporter inquiries and visitor interactions.
The deployment leverages core Chatbots and Conversational AI capabilities including live messaging, agent routing, chat transcripts and session history, and automated message triggers consistent with category norms. Operational coverage is focused on website traffic and the club's supporter services function, with in-house agents using the embedded Zendesk Chat console to manage sessions. Governance emphasizes channel ownership by the customer service team and defined chat handling workflows, including escalation to other communication channels when conversations require follow up. Zendesk Chat is explicitly used by Wigan Warriors in 2019 as their website-based conversational support platform.
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Wigan Warriors Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kaltura | Legacy | Kaltura Video Cloud Platform | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Wigan Warriors deployed Kaltura Video Cloud Platform on their website. The implementation positions Kaltura Video Cloud Platform as the club's primary Audio Video and Web Conferencing media layer, delivering embedded on-demand video and live streaming across public site pages and matchday content.
Deployment is web-embedded, leveraging Kaltura Video Cloud Platform hosted player, content management and streaming delivery to support media publishing and fan engagement workflows. Functional capabilities implemented include video hosting, on-demand playback, live streaming, player customization and viewer analytics, aligned with Audio Video and Web Conferencing operational patterns. Operational ownership is concentrated in the club's media and marketing teams, using the platform to centralize video assets, simplify editorial publishing and enforce playback and content governance on the website.
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Wigan Warriors CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Wigan Warriors IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Wigan Warriors
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Finance Director | Director | Finance | |
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Marketing Director | Director | Marketing | |
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Commercial Director | Director | Finance | |
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Financial Director | Director | Finance | |
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Financial Controller | Director | Finance | |
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Apps Being Evaluated by Wigan Warriors Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wigan Warriors IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wigan Warriors digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Wigan Warriors Technographics
Wigan Warriors is a Leisure and Hospitality organization based in United Kingdom,
with around 100 employees and annual revenues of $10.0 million.
Wigan Warriors operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zendesk Chat and Kaltura Video Cloud Platform,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Wigan Warriors has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Kaltura.
Wigan Warriors recently adopted applications including
Kaltura Video Cloud Platform in 2021, Cloudflare CDN in 2020 and Zendesk Chat in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wigan Warriors’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wigan Warriors’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wigan Warriors technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.