Weiden, D-92637,
Germany
Witt Weiden Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Witt Weiden and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 Witt Weiden employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Witt Weiden has purchased the following applications: Centric Planning for Retail Management in 2018, Userlike for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Witt Weiden is running and its propensity to invest more and deepen its relationship with Centric Software , Aptos , Userlike or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Witt Weiden revenues, which have grown to $1.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Witt Weiden intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Centric Software | Legacy | Centric Planning | Retail Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Witt Weiden implemented Centric Planning to strengthen its Retail Management capabilities across supply chain and product data management functions. The rollout targeted planning and product lifecycle workflows and positioned Centric Planning as the central application for coordinating assortment, demand planning and PDM-aligned processes.
Configuration work centered on standardizing functional IT solutions and modeling end-to-end procedures in BPMN, reflecting the company requirement to analyze and transparently represent processes. The implementation emphasized building sustainable configuration patterns, designing tailored test management procedures and enabling iterative enhancements through an interdisciplinary, self-organized agile IT team.
Operational scope covered collaboration between IT, merchandising and supply chain stakeholders, with the IT team advising business owners and recording requirements to drive configuration decisions. Integrations focused on linking Centric Planning to core retail operations and inventory control workflows, supporting SCM process implementation and product data governance across the organization.
Governance was formalized through role-based workflows, BPMN process models and structured test management, enabling service providers and internal stakeholders to validate designs and alternatives in terms of cost, time and resources. Ongoing activities included exploration of new tools and technologies and continued refinement of Centric Planning to align Retail Management processes with best practice SCM and PDM approaches.
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Retail Management | ERP Services and Operations |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Userlike | Legacy | Userlike | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Witt Weiden deployed Userlike on its website. The Userlike implementation provides Chatbots and Conversational AI capabilities via a browser-embedded chat widget to handle customer inquiries and support online sales. The deployment follows a cloud-delivered, web-embedded architecture typical for conversational platforms, enabling live chat, automated messaging, visitor session tracking and transcript capture. Witt Weiden Userlike is positioned to support customer service and e-commerce support on the company website in Germany.
Functional configuration centers on real-time messaging, rule-based routing, canned responses and operator handover to manage escalation workflows, reflecting standard Chatbots and Conversational AI functional patterns. Operational ownership lives with digital customer service and e-commerce teams, who manage chat scripts, response governance and the public web channel experience for Witt Weiden. The Userlike implementation centralizes conversational touchpoints on the Witt Weiden website and preserves chat history and session context for ongoing customer interactions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Witt Weiden implemented Microsoft 365 to support Collaboration across corporate functions. The deployment of Microsoft 365 at Witt Weiden is visible on the company website and is applied to enterprise collaboration and productivity for the manufacturing organization with about 3,500 employees in Germany. Witt Weiden Microsoft 365 Collaboration supports core business functions including internal communications, document management, and productivity workflows. The implementation context emphasizes Microsoft 365 as the primary collaboration platform for cross departmental coordination and content authoring.
Configuration aligns with standard Microsoft 365 functional modules, including Exchange Online for email, Microsoft Teams for meetings and chat, SharePoint Online for intranet and document libraries, OneDrive for file sync and storage, and the Office authoring suite. Governance and operational controls are described in Collaboration category terms, including role based access, centralized policy management, and content lifecycle controls to support document collaboration and information sharing. The explicit use of Microsoft 365 on the Witt Weiden website indicates integration of cloud hosted collaboration services into public facing content or administrative interfaces. This positions Witt Weiden Microsoft 365 Collaboration as an enterprise collaboration stack underpinning internal communications and document centric workflows.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2019 | 2019 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2019 | 2019 |
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2018 | 2018 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Lifecycle Management | PLM and Engineering |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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