Wolt Technographics
Wolt Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wolt and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1430 Wolt employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wolt has purchased the following applications: BetterUP Impraise for Employee Experience in 2018, Zoom for Audio Video and Web Conferencing in 2020, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wolt is running and its propensity to invest more and deepen its relationship with BetterUp , Zoom Video Communications , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wolt revenues, which have grown to $800.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wolt intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wolt Tech Stack and Enterprise Applications
Wolt HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BetterUp | Legacy | BetterUP Impraise | Employee Experience | HCM | n/a | 2018 | 2018 |
In 2018, Wolt implemented BetterUP Impraise as an Employee Experience application to introduce a structured feedback and performance process across its rapidly growing organization. Wolt expanded to 23 countries and scaled headcount from hundreds into the thousands, creating a need for a flexible, intuitive platform to support distributed teams and remote onboarding while reducing administrative burden for HR and Team Leads.
Wolt configured BetterUP Impraise to support a continuous feedback workflow branded internally as Feedback Chats, embedding self-evaluation, peer feedback, and Team Lead feedback into a repeatable review cadence. The implementation used the platform for 1:1 templates, goal-setting, and structured check-ins, and Wolt incorporated 30, 60 and 90 day check-ins into onboarding. Reporting and adoption dashboards were configured to track participation and surface areas for HR follow up.
Operational coverage included a pilot with a single department followed by a company-wide roll out in early 2020, with adoption driven through Team Lead enablement and internal communications such as Tips n Tricks. The HR organization worked closely with their customer success manager to design the Feedback Chats workflow and to scale usage across teams, using the tool to support recruitment validation and remote onboarding processes.
Governance and process changes emphasized manager training, standardized follow up via 1:1s after each feedback loop, and encouragement for employees to set personal development goals based on feedback. Post launch metrics reported a 93 percent participation rate on self-evaluations, 97 percent of Team Leads submitting full or partial reviews, and an average post launch experience score of 3.37 out of 4 from 493 responses, while ongoing benefit statements highlighted persistent documentation of feedback to support reflection and year round performance assessment.
|
Wolt Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Wolt implemented Zoom as its Audio Video and Web Conferencing solution to enable browser-based meetings and embedded video sessions on its public website. Wolt implemented Zoom to support both internal collaboration and externally accessible live sessions linked from site pages, aligning the application to communications and customer engagement functions.
The deployment leverages core conferencing capabilities typical of the Audio Video and Web Conferencing category, including scheduled and ad hoc meetings, screen sharing, in-session recording, and browser join functionality. Zoom is surfaced directly on Wolt’s website to reduce friction for external participants and to host live interactions without requiring separate desktop client installation.
Administration and provisioning are managed through the application administration console, with meeting setup and access links controlled from central IT and communications workflows. The implementation concentrates operational control in a centralized configuration model, embedding Zoom into web pages to extend communications and customer engagement workflows through an integrated conferencing layer.
|
 |
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2025 | 2025 |
|
Wolt Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Wolt deployed DocuSign eSignature as a Digital Signing solution on its website. The deployment embedded DocuSign eSignature into Wolt web flows to enable on-site capture of legally binding electronic signatures for web-based agreements and confirmation workflows. The implementation focused on browser-based signing sessions to keep signature capture within customer-facing pages and reduce handoffs to separate signing portals.
Configuration centered on template-driven envelopes and embedded signing capabilities within DocuSign eSignature to standardize document generation and signature capture. The integration scope was the Wolt website, extending electronic signature capture into customer transactions and internal confirmation touchpoints, and it affected customer experience, operations, and legal governance. Governance controls emphasized centralized template management and role-based access to signing workflows to ensure consistent consent capture and audit readiness.
|
Wolt CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Support | CRM |
|
2016 | 2016 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Wolt PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2021 | 2021 |
|
Wolt PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
Wolt IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2010 | 2010 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
Wolt CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Wolt
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Wolt Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wolt IT executives and key decision makers. This section highlights Wolt's latest recorded technology evaluations, including Apicbase for Hospitality ERP on 2025-02-12. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wolt digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-02-12 | Wolt | Evaluated | Apicbase | Apicbase | Hospitality ERP | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Wolt Technographics
Wolt is a Retail organization based in Finland,
with around 1430 employees and annual revenues of $800.0 million.
Wolt operates a diverse technology stack with applications such as
BetterUP Impraise, Zoom and DocuSign eSignature,
covering areas like Employee Experience, Audio Video and Web Conferencing and Digital Signing.
Wolt has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as BetterUp, Zoom Video Communications and DocuSign.
Wolt recently adopted applications including
AppsFlyer Privacy Cloud in 2025, DocuSign eSignature in 2021 and Pipedrive CRM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wolt’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wolt’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wolt technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.