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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Woowa Brothers Corp Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2017 2017
Content Delivery Network IaaS 2018 2018
Content Delivery Network IaaS 2021 2021
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2019 2019
Collaboration Collaboration 2015 2015
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Samsung SDS Legacy Samsung Contact Centre Call Center CRM n/a 2022 2022 In 2022, Woowa Brothers Corp implemented Samsung Contact Centre, deploying Samsung SDS AICC analytics to provide real-time voice-of-customer monitoring and automated conversation analysis. The implementation targeted Call Center operations in South Korea and aimed to surface actionable customer issues at scale. The deployment centered on the Samsung Contact Centre AICC analytics capability, enabling continuous VoC detection, automated conversation analysis, and real-time alerting. The solution applied AI-driven natural language processing workflows to analyze inbound voice interactions and generate structured issue signals for operational use. This contact-center and CRM analytics deployment integrated with existing contact center infrastructure and CRM workflows to route detected issues to customer service, quality assurance, and supervisory teams. Operational coverage was Korea-based and focused on customer experience and operational responsiveness, with the business able to detect and respond to hundreds of customer issues daily. Governance shifted toward real-time monitoring and incident orchestration by embedding VoC detection into frontline and supervisory workflows and enabling automated escalation paths. Reported outcomes included improved ability to detect and respond to customer issues and increased operational responsiveness, aligned with the stated objective of improving customer experience.
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
ERP Financial ERP Financial Management 2017 2018
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Identity and Access Management (IAM) CyberSecurity 2021 2021
IT Decision Makers and Key Stakeholders at Woowa Brothers Corp
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Woowa Brothers Corp Executives
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FAQ - APPS RUN THE WORLD Woowa Brothers Corp Technographics

Woowa Brothers Corp is a Professional Services organization based in South Korea, with around 1000 employees and annual revenues of $971.0 million.

Woowa Brothers Corp operates a diverse technology stack with applications such as Amazon EC2, Cisco Webex Meetings and Samsung Contact Centre, covering areas like Application Hosting and Computing Services, Audio Video and Web Conferencing and Call Center.

Woowa Brothers Corp has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Amazon Web Services (AWS), Cisco Systems and Samsung SDS.

Woowa Brothers Corp recently adopted applications including Samsung Contact Centre in 2022, Cloudflare CDN in 2021 and Okta Identity Cloud in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Woowa Brothers Corp’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Woowa Brothers Corp’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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