XConnect
Cooper House 316 Regents Park Road,
London, N3 2JX,
United Kingdom
London, N3 2JX,
United Kingdom
44 208 371 4800
Professional Services
XConnect Technographics
XConnect Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by XConnect and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 XConnect employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that XConnect has purchased the following applications: Microsoft 365 for Collaboration in 2015, Oracle NetSuite CRM for CRM in 2011, Atlassian Jira Service Desk for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems XConnect is running and its propensity to invest more and deepen its relationship with Microsoft , Oracle , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing XConnect revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for XConnect intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
XConnect Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, XConnect implemented Microsoft 365 for Collaboration across its United Kingdom professional services firm. The deployment was targeted at a 50 person organization to provide a unified Collaboration platform supporting internal team communication and client-facing document sharing, and Microsoft 365 is surfaced on their public website as part of client engagement and content delivery.
The Microsoft 365 implementation emphasized core Collaboration capabilities common to the suite, including cloud email and calendaring, document collaboration and version control, shared cloud storage and intranet-style content management, and real-time team communication and presence. Configuration work focused on tenant-level provisioning, user and group structures aligned to billable project teams and delivery functions, and applying Collaboration controls appropriate for a small professional services operation.
Operational governance centralized account lifecycle and access controls to align Collaboration use with professional services workflows, supporting project delivery, client engagement, and internal knowledge management. Rollout was consistent with a compact organizational footprint, with Microsoft 365 used as the primary Collaboration application to streamline communication and document workflows across departments and to present curated content on the company website.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite CRM | CRM | CRM | n/a | 2011 | 2011 |
In 2011, XConnect implemented Oracle NetSuite CRM, a CRM solution. The deployment targeted XConnect's United Kingdom professional services operation and was sized for a 50 employee firm to centralize customer and prospect records.
Configuration focused on core CRM modules, including contact and account management, opportunity and pipeline management, activity and task tracking, and sales force automation to support sales and account management workflows. Oracle NetSuite CRM was configured with standardized opportunity stages, templated activity types, role based access controls, and automation for lead assignment and follow up reminders.
Operational coverage included sales, client services, and commercial operations, providing a single customer record to coordinate pre sale and post sale activities. The implementation reflects a small firm cloud deployment model, using browser based access and shared data models typical for Oracle NetSuite CRM.
Governance reinforced centralized data ownership within sales leadership and introduced process controls to mandate opportunity stage updates and activity logging for pipeline discipline. Rollout emphasized phased user onboarding and training to align account managers and delivery teams on new CRM driven workflows.
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CRM | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2020 | 2020 |
In 2020, XConnect implemented Atlassian Jira Service Desk for IT Service Management. The professional services firm of 50 employees deployed the application as its primary service intake and ticketing layer, surfaceable through the company website to capture external client requests and internal IT issues. Atlassian Jira Service Desk was provisioned to centralize request capture, standardize triage, and present a requester-facing portal embedded on xconnect.net.
Configuration emphasized core IT Service Management capabilities, including incident management, service request fulfillment, request types and queues, SLA definitions, and knowledge base linking. The implementation used Atlassian Jira Service Desk workflows, automation rules, and SLA policies to structure agent queues and automate routine routing and escalation steps. Request forms and requester workflows were configured to reflect typical ITSM processes for both client and internal-facing tickets.
Operational coverage targeted IT operations and customer support functions, with the Jira Service Desk instance fronted by the company website portal for external intake. Role based access controls were applied to separate agent, admin, and requester functions, and queues were organized by request type to align with support ownership. The deployment focused on consolidating support intake through a single portal, enabling consistent ticket lifecycle handling across support and IT teams.
Governance included defined agent roles, SLA monitoring and a controlled process for updating workflows and request forms. Change control was applied to workflow and request type adjustments to maintain service consistency, and ongoing administration responsibilities were assigned to internal IT staff to manage request routing, SLA thresholds and knowledge base maintenance.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Network Management and Monitoring | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at XConnect
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by XConnect Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from XConnect IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the XConnect digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD XConnect Technographics
XConnect is a Professional Services organization based in United Kingdom,
with around 50 employees and annual revenues of $5.0 million.
XConnect operates a diverse technology stack with applications such as
Microsoft 365, Oracle NetSuite CRM and Atlassian Jira Service Desk,
covering areas like Collaboration, CRM and IT Service Management.
XConnect has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Oracle and Atlassian.
XConnect recently adopted applications including
Hubspot Marketing Automation in 2021, HubSpot Ads in 2020 and Atlassian Jira Service Desk in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of XConnect’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates XConnect’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete XConnect technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.