Xtend Healthcare, LLC
90 Volunteer Dr #150,
Hendersonville, 37075, TN,
United States
Hendersonville, 37075, TN,
United States
1 800-882-1325
Healthcare
Xtend Healthcare, LLC Technographics
Xtend Healthcare, LLC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Xtend Healthcare, LLC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Xtend Healthcare, LLC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Xtend Healthcare, LLC has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2015, Inovalon ABILITY EASE Medicare for Revenue Cycle Management in 2014, Zendesk Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Xtend Healthcare, LLC is running and its propensity to invest more and deepen its relationship with UKG , Inovalon , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Xtend Healthcare, LLC revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Xtend Healthcare, LLC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Xtend Healthcare, LLC Tech Stack and Enterprise Applications
Xtend Healthcare, LLC HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2015 | 2015 |
In 2015, Xtend Healthcare, LLC implemented UKG Workforce Central (ex Kronos Workforce Central) as its Workforce Management platform to centralize scheduling and timekeeping for clinical staffing and operations. UKG Workforce Central was deployed to support core Workforce Management capabilities such as schedule creation, time capture, and exception handling across scheduling teams.
Implementation work emphasized team development and the configuration of supervisor escalation calls, with workflows created to route attendance exceptions and staffing alerts to clinical supervisors. The deployment included configuration of scheduling rules, shift templates, time and attendance capture, and supervisor dashboards to manage staffing continuity and on call rotations.
Operational ownership resided with scheduling teams and clinical supervisors, with governance established to control role based access, escalation policy enforcement, and schedule change approvals. The implementation aligned UKG Workforce Central with Xtend Healthcare, LLC Workforce Management and scheduling business functions to standardize supervisor workflows and team level scheduling practices.
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Xtend Healthcare, LLC ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Inovalon | Legacy | Inovalon ABILITY EASE Medicare | Revenue Cycle Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Xtend Healthcare, LLC implemented Inovalon ABILITY EASE Medicare to support its Medicare Billing Follow up team. The deployment was scoped to Revenue Cycle Management and focused on centralizing Medicare follow-up processes, case management, and day-to-day billing workflows for the organization.
Configuration emphasized core Revenue Cycle Management capabilities typical for Medicare follow-up, including structured follow-up work queues, case and task management, configurable business rules for adjudication and escalation, and denial handling workflows. The implementation of Inovalon ABILITY EASE Medicare included automation of routine follow-up tasks and standardized documentation fields to enforce consistent nurse and billing coordinator handoffs.
Operational coverage was targeted at the Medicare Billing Follow up team within Xtend Healthcare, LLC and extended to accounts receivable and billing operations that support Medicare claims. Role-based access controls and audit trails were established to align system access with revenue cycle responsibilities and to support compliance and operational oversight.
Governance centered on revenue cycle ownership for ongoing configuration and process control, with a formalized rollout and training program for the Medicare follow-up staff. Change management activities focused on embedding new workflow rules, queue models, and escalation paths into existing billing operations to institutionalize consistent Medicare claim follow-up practices.
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Xtend Healthcare, LLC AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Xtend Healthcare, LLC deployed Zendesk Chat on its public website. Zendesk Chat is used as a Chatbots and Conversational AI solution to capture web visitor inquiries and route conversations into centralized support workflows.
The implementation is delivered as a web-embedded chat widget tied to the Zendesk Chat cloud messaging service, with interactions presented in a centralized agent console for patient experience and customer support teams. Functional capabilities implemented align with Chatbots and Conversational AI patterns, including real-time messaging, scripted canned replies, automated response triggers, and rule-based routing for initial triage. Configuration emphasizes message templates and workflow rules to standardize front-line responses.
Operational coverage focuses on website-driven patient and visitor engagement managed by customer service and patient experience groups within the United States. Governance activity centers on scripted response management and agent workflow configuration to ensure consistent handling of inbound chats. The narrative reflects a site-level, cloud-hosted conversational layer implemented via Zendesk Chat.
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Xtend Healthcare, LLC CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Xtend Healthcare, LLC PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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Xtend Healthcare, LLC IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Xtend Healthcare, LLC CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Xtend Healthcare, LLC
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Xtend Healthcare, LLC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Xtend Healthcare, LLC IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Xtend Healthcare, LLC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Xtend Healthcare, LLC Technographics
Xtend Healthcare, LLC is a Healthcare organization based in United States,
with around 500 employees and annual revenues of $150.0 million.
Xtend Healthcare, LLC operates a diverse technology stack with applications such as
UKG Workforce Central (ex Kronos Workforce Central), Inovalon ABILITY EASE Medicare and Zendesk Chat,
covering areas like Workforce Management, Revenue Cycle Management and Chatbots and Conversational AI.
Xtend Healthcare, LLC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Inovalon and Zendesk.
Xtend Healthcare, LLC recently adopted applications including
Google Cloud Platform (GCP) in 2021, Zendesk Chat in 2020 and Zendesk Service in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Xtend Healthcare, LLC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Xtend Healthcare, LLC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Xtend Healthcare, LLC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.