Youi Insurance
Youi Insurance Technographics
Youi Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Youi Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1700 Youi Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Youi Insurance has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2020, PageUp ATS for Applicant Tracking System in 2009, LiveChat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Youi Insurance is running and its propensity to invest more and deepen its relationship with Microsoft , PageUp , Frontier Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Youi Insurance revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Youi Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Youi Insurance Tech Stack and Enterprise Applications
Youi Insurance ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Youi Insurance implemented Microsoft Dynamics 365 for Finance and Operations. The deployment was scoped to deliver core ERP Financial capabilities to support Youi's finance organization and statutory accounting obligations.
The implementation emphasized standard financial modules within Microsoft Dynamics 365 for Finance and Operations, including general ledger, accounts payable, accounts receivable, fixed assets, cash management, and statutory reporting. Configuration work focused on chart of accounts design, multi-entity accounting structures, financial dimensions, automated journal processing, and period close controls to align application data with corporate reporting needs.
Operational coverage centered on end-to-end finance workflows such as month-end close, ledger reconciliation, intercompany accounting, and management reporting, with the application acting as the system of record for financial transactions. Data model and security configuration were aligned to finance role profiles to support segregation of duties and auditability.
Governance was formalized following the initial deployment, with a Senior Finance Systems Architect for Dynamics 365 contracted to Youi from May 2021 and based in Melbourne to oversee ongoing configuration, release management, and change control. The role supports continued configuration management, process standardization across finance, and stewardship of the Microsoft Dynamics 365 for Finance and Operations environment.
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Youi Insurance HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PageUp | Legacy | PageUp ATS | Applicant Tracking System | HCM | n/a | 2009 | 2009 |
In 2009, Youi Insurance implemented PageUp ATS as its Applicant Tracking System and deployed PageUp ATS to power the public careers portal and on site application intake on its corporate website. The implementation exposes PageUp ATS application forms through a vendor hosted apply URL, capturing candidate submissions and publishing job adverts from the PageUp ATS instance on Youi’s careers pages. This deployment serves Youi’s recruitment and talent acquisition function and centralizes online candidate intake for hiring managers and internal recruiting teams.
Functionally the PageUp ATS deployment includes online application forms, job posting management, candidate tracking and workflow orchestration consistent with an Applicant Tracking System, enabling structured candidate data capture and staged recruitment workflows. Integrations are focused on the website embedded application flow as evidenced by the vendor apply link, with candidate records retained and managed in PageUp ATS for recruiter review and progression. Operational governance is centered on recruitment teams administering PageUp ATS job adverts and candidate stages, aligning hiring manager actions to the system driven workflows.
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Core HR | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2014 | 2014 |
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Youi Insurance AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Youi Insurance deployed LiveChat on its website. The implementation established a customer-facing conversational layer using LiveChat within the Chatbots and Conversational AI category, focused on on-site customer service and digital engagement on youi.com.au.
The LiveChat deployment was configured with a web chat widget, proactive greetings, canned responses and agent handoff workflows to support real-time interactions. Configuration emphasized agent console use, chat transcript capture for auditability, and basic analytics typical of Chatbots and Conversational AI to monitor volumes and response patterns.
Operational ownership was placed with Youi’s customer experience and digital channels teams, with the implementation scoped to web channels rather than back office systems. Governance centered on standardizing response templates, routing rules for live agent escalation, and training contact centre staff to use the LiveChat console and workflows.
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Youi Insurance Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Youi Insurance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2019 | 2019 |
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Youi Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Youi Insurance ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2014 | 2014 |
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Youi Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Archive as a Service (AaaS) | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Youi Insurance CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Youi Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Youi Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Youi Insurance IT executives and key decision makers. This section highlights Youi Insurance's latest recorded technology evaluations, including Avaya Aura for Collaboration on 2025-09-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Youi Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-11 | Youi Insurance | Evaluated | Avaya | Avaya Aura | Collaboration | Collaboration |
FAQ - APPS RUN THE WORLD Youi Insurance Technographics
Youi Insurance is a Insurance organization based in Australia,
with around 1700 employees and annual revenues of $500.0 million.
Youi Insurance operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, PageUp ATS and LiveChat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Youi Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, PageUp and LiveChat, Inc..
Youi Insurance recently adopted applications including
Microsoft Azure CDN in 2021, Microsoft Dynamics 365 for Finance and Operations in 2020 and Willis Towers Watson Emblem in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Youi Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Youi Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Youi Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.