YouSendIt
2950 South Delaware Street # 400,
San Mateo, 94403, CA,
United States
San Mateo, 94403, CA,
United States
1 408-692-7118
Professional Services
YouSendIt Technographics
YouSendIt Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by YouSendIt and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 YouSendIt employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that YouSendIt has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2011, Pendo Adopt for Digital Adoption in 2018, Zendesk Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems YouSendIt is running and its propensity to invest more and deepen its relationship with Oracle , Pendo.io , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing YouSendIt revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for YouSendIt intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
YouSendIt Tech Stack and Enterprise Applications
YouSendIt ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, YouSendIt implemented Oracle NetSuite ERP. YouSendIt adopted Oracle NetSuite ERP as its ERP Financial platform to centralize finance and accounting functions for the U.S.-based professional services company with approximately 150 employees and $20,000,000 in annual revenue.
The implementation concentrated on core ERP Financial modules, including general ledger, accounts receivable, accounts payable, billing and revenue recognition, fixed asset accounting and cash management, configured to support transaction processing, period close workflows and statutory and management reporting. Configuration work emphasized chart of accounts design, automated posting rules and role based access to align financial processes with corporate accounting policies.
The deployment was provisioned as a cloud SaaS architecture through Oracle NetSuite, enabling centralized financial operations across YouSendIt finance and accounting teams in the United States. Governance and control measures implemented included standardized close procedures, approval workflows and detailed audit trail configuration to enforce operational consistency and support compliance.
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YouSendIt HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pendo.io | Legacy | Pendo Adopt | Digital Adoption | HCM | n/a | 2018 | 2018 |
In 2018, YouSendIt implemented Pendo Adopt on its website as a Digital Adoption solution, centralizing on-site user engagement instrumentation. Pendo Adopt was embedded in the public web property to capture product usage signals and to deliver contextual guidance to end users of the YouSendIt service.
The implementation configured Pendo Adopt capabilities typical for Digital Adoption, including walkthroughs, tooltips, contextual help, onboarding flows and product usage analytics. Teams instrumented page and feature tags to support user segmentation and to target guidance to specific workflows, while enabling analytics for feature adoption and funnel analysis.
Deployment was scoped to the company web application and governed by product management and customer success, reflecting the company size and operational model of a 150 person professional services firm. Operational coverage focused on product, customer success and support functions, with content and event governance established to manage messaging cadence and analytics ownership.
Governance emphasized content lifecycle and analytics review to ensure guided experiences remained synchronized with product releases, and role based ownership ensured product managers owned feature tagging while customer success owned onboarding flows. Pendo Adopt and the Digital Adoption configuration were positioned to instrument customer journeys on the website and to provide the product and support teams with continuous user behavior visibility.
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YouSendIt AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, YouSendIt deployed Zendesk Chat on its website to support customer service and support interactions. YouSendIt implemented Zendesk Chat as a Chatbots and Conversational AI layer for customer-facing engagement, centralizing live web conversations through the company web presence.
The Zendesk Chat implementation focused on a web chat widget and real-time messaging capabilities, including proactive chat triggers, canned responses, and agent routing to manage concurrent sessions. Configuration work included branding and widget placement, automated greeting logic, response templates, and agent presence controls to align chat handling with existing support workflows.
Operationally the Zendesk Chat deployment was scoped to website customer support workflows and agent queues, connecting live conversations into established support processes. Governance concentrated on standardized response templates and routing rules to ensure consistent handling of inbound chats, with monitoring and transcript capture to support ongoing operational oversight.
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YouSendIt Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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YouSendIt CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2017 | 2017 |
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YouSendIt ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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YouSendIt PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2013 | 2013 |
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YouSendIt IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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YouSendIt CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at YouSendIt
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Operating Officer | CXO | Finance | |
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CEO | CXO | Finance | |
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Vice President of Technology | VP | IT | |
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Apps Being Evaluated by YouSendIt Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from YouSendIt IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the YouSendIt digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD YouSendIt Technographics
YouSendIt is a Professional Services organization based in United States,
with around 150 employees and annual revenues of $20.0 million.
YouSendIt operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Pendo Adopt and Zendesk Chat,
covering areas like ERP Financial, Digital Adoption and Chatbots and Conversational AI.
YouSendIt has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Pendo.io and Zendesk.
YouSendIt recently adopted applications including
AT&T Personal Cloud in 2021, Amazon Elastic Load Balancing (ELB) in 2021 and Zendesk Support Ticketing System in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of YouSendIt’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates YouSendIt’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete YouSendIt technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.