Zain Group
Airport Road,Shuwaikh Block 6B Build.800023,
Kuwait City, 13083,
Kuwait
Kuwait City, 13083,
Kuwait
965 24644444
Communications
Zain Group Technographics
Zain Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zain Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8500 Zain Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zain Group has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2024, Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) for Applicant Tracking System in 2011, NetCracker BSS/OSS for OSS/BSS in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zain Group is running and its propensity to invest more and deepen its relationship with Oracle , Infinite Computer Solutions , NEC Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zain Group revenues, which have grown to $6.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zain Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zain Group Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2024 | 2025 |
In 2024, Zain Group implemented Oracle Cloud ERP as part of a broader Oracle Fusion Cloud suite. Oracle Cloud ERP sits in the ERP Financial category and was deployed alongside Oracle Fusion Cloud EPM, SCM, and HCM to manage finances and operations across 10 countries.
The implementation configures core financial management capabilities typical of ERP Financial systems, including general ledger, accounts payable, accounts receivable, and financial close workflows, with Enterprise Performance Management used for planning and consolidation. Supply chain management and HCM modules extend capabilities into procurement, inventory planning, and workforce management, while Oracle Analytics and embedded AI are included to provide real time analytics and insight generation.
Architecturally the deployment is framed as an integrated cloud platform where Oracle Cloud ERP interoperates with EPM, SCM, HCM, and Oracle Analytics to feed a centralized data model for cross functional processes across finance, procurement, supply chain, and HR. The unified platform approach supports shared master data and consolidated reporting across Zain Group operations in the region.
Governance emphasis centers on standardizing financial controls and operational workflows across markets, with a phased regional rollout planned to align processes and reporting. Oracle Analytics and embedded AI are positioned to surface real time insights and boost operational efficiencies for finance and operational teams.
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infinite Computer Solutions | Legacy | Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) | Applicant Tracking System | HCM | n/a | 2011 | 2011 |
In 2011, Zain Group implemented Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) as its Applicant Tracking System. The deployment provisioned an externally facing career site backed by BrassRing, enabling public job listings and candidate self-service accessible from Zain's website.
Configuration emphasized core Applicant Tracking System capabilities including job requisition posting, candidate application intake, resume parsing, applicant status tracking, and configurable hiring workflows. Infinite BrassRing provided recruiter-facing dashboards and candidate profile management to support screening and interview scheduling workflows.
The implementation integrated the BrassRing career portal with Zain's external recruitment channels, routing applications into centralized queues managed by HR and Talent Acquisition teams. Operational scope encompassed Zain Group recruiting activities visible through the BrassRing job detail pages hosted on the branded career site.
Governance centered on standardizing requisition-to-hire processes within Infinite BrassRing, with configurable hiring stages, role-based access for recruiters and hiring managers, and automated status transitions supporting consistent workflow execution. The presence of the Infinite BrassRing careers URL demonstrates the application was embedded into Zain Group's public hiring infrastructure.
|
|
|
|
|
Core HR | HCM |
|
2024 | 2025 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2013 | 2014 |
In 2013, Zain Group implemented NetCracker BSS/OSS from NEC Corporation to provide OSS/BSS capabilities for its communications operations. The deployment positioned NetCracker BSS/OSS as the primary platform for commercial and network orchestration across Zain Group.
NetCracker BSS/OSS was configured to deliver modular functionality typical of the OSS/BSS category, including billing and revenue management, customer management and CRM workflows, order management and fulfillment, mediation and rating, service assurance, and inventory and resource management. The implementation emphasized automated order to activation flows, mediation of network usage records into billing, consolidated product catalog and rating engines, and provisioning interfaces to network elements.
The solution was provided by vendor NEC Corporation and integrated with Zain operational domains including network operations, commercial billing, and customer care to centralize operations and standardize workflows. Governance focused on centralized operational controls and process alignment for billing, assurance, and fulfillment functions.
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2024 | 2025 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2013 | 2013 |
|
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Supply Chain Management | SCM |
|
2024 | 2025 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2024 | 2025 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2016 | 2016 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Treasury Management | TRM |
|
2013 | 2013 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2023 | 2024 |
|
|
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2013 | 2013 |
|
IT Decision Makers and Key Stakeholders at Zain Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Zain Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Zain Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Zain Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Zain Group Technographics
Zain Group is a Communications organization based in Kuwait,
with around 8500 employees and annual revenues of $6.40 billion.
Zain Group operates a diverse technology stack with applications such as
Oracle Cloud ERP, Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) and NetCracker BSS/OSS,
covering areas like ERP Financial, Applicant Tracking System and OSS/BSS.
Zain Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Infinite Computer Solutions and NEC Corporation.
Zain Group recently adopted applications including
Oracle Cloud ERP in 2024, Oracle Cloud HCM in 2024 and Oracle Analytics Cloud in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zain Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zain Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zain Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.