Zappos
400 E. Stewart Avenue,
Las Vegas, 89101, NV,
United States
Las Vegas, 89101, NV,
United States
1 800-927-7671
Retail
Zappos Technographics
Zappos Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zappos and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1654 Zappos employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zappos has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2010, Giftpack AI for Employee Recognition and Rewards Management in 2021, Adobe Connect for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zappos is running and its propensity to invest more and deepen its relationship with SAP , Stripe , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zappos revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zappos intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zappos Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2010 | 2010 |
In 2010, Zappos implemented SAP ERP ECC 6.0 to establish a robust ERP Financial backbone aligned with a corporate technology roadmap designed to support rapid growth. The SAP ERP ECC 6.0 deployment was positioned to centralize finance operations and provide a foundation for scalable financial controls and reporting.
The implementation included SAP Financials capabilities configured to support core accounting and procure to pay workflows, with custom development led in ABAP, PL/SQL, and Java to deliver procurement, reporting, and internal tooling. Teams built scalable processes and automated integrations as part of the SAP ERP ECC 6.0 program, enabling tighter orchestration between transactional finance, vendor invoicing, and discounting workflows.
Integrations were implemented with Workday HCM for HR information alignment, Open Text Vendor Invoice Management for accounts payable automation, and Taulia Dynamic Discounting to optimize supplier payments. The program operated across corporate finance, procurement, and HR functions and connected SAP ERP ECC 6.0 to reporting and planning platforms such as SAP EPM BPC and Business Objects, and to workforce and payroll systems including Workday HR IS and ADP Payforce.
Governance and rollout emphasized a strategic roadmap for corporate applications focused on scalability, compliance, and operational efficiency, with negotiated multimillion dollar software and services contracts and a blended onshore and offshore delivery model. Open Text Vendor Invoice Management and Taulia Dynamic Discounting deployments yielded significant cost savings and high ROI, while ongoing governance centered on maintaining integrations, standardizing procure to pay processes, and sustaining the ERP Financial platform.
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Expense Management | ERP Financial Management |
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2010 | 2010 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Giftpack | Legacy | Giftpack AI | Employee Recognition and Rewards Management | HCM | n/a | 2021 | 2021 |
In 2021, Zappos implemented Giftpack AI as part of HR programs in the United States. The deployment of Giftpack AI is recorded on Giftpack's public customer roster and is used for employee gifting, recognition, and rewards within Employee Recognition and Rewards Management.
The implementation emphasizes social and peer recognition modules and automated gifting workflows, inferred from Giftpack's employee recognition solution and Zappos presence on the vendor roster. Configuration and operational setup were focused on campaign orchestration, recipient selection, and automated fulfillment to support recognition and reward administration. Operational scope is within Zappos HR programs in the United States and impacts HR and internal employee engagement functions. Giftpack cites operational time savings and higher recipient satisfaction among customers, which are reported outcomes associated with this implementation.
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Interview Scheduling | HCM |
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2018 | 2018 |
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Recruiting Chatbot | HCM |
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2018 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Talent Assessment | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2014 | 2014 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Zappos deployed Adobe Connect for Audio Video and Web Conferencing on its website to provision browser-based conferencing and virtual event sessions. The Adobe Connect implementation was positioned on Zappos' public web properties to enable live webinars, interactive customer-facing sessions, and browser-accessible meeting rooms without requiring separate desktop clients.
Configuration emphasized core Audio Video and Web Conferencing capabilities in Adobe Connect, including persistent virtual meeting rooms, webinar hosting, screen sharing, multi-channel chat, session recording, and attendee management. Governance and operational controls were implemented around host and presenter roles, meeting templates, content management, and access permissions to align conferencing workflows with Zappos' customer engagement and internal training functions.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Shipping Management | eCommerce |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2013 | 2013 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2012 | 2012 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Zappos
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Zappos Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Zappos IT executives and key decision makers. This section highlights Zappos's latest recorded technology evaluations, including Amplitude Behavioral Analytics Platform for Marketing Analytics on 2025-10-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Zappos digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Zappos Technographics
Zappos is a Retail organization based in United States,
with around 1654 employees and annual revenues of $2.00 billion.
Zappos operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Giftpack AI and Adobe Connect,
covering areas like ERP Financial, Employee Recognition and Rewards Management and Audio Video and Web Conferencing.
Zappos has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Giftpack and Adobe Systems.
Zappos recently adopted applications including
Amazon Pay in 2021, Giftpack AI in 2021 and Adobe Connect in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zappos’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zappos’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zappos technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.