Zayo Group
1821 30th St a,
Boulder, 80301, CO,
United States
Boulder, 80301, CO,
United States
1 866-364-6033
Communications
Zayo Group Technographics
Zayo Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zayo Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3400 Zayo Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zayo Group has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2013, Workday Absence Management for Absence and Leave Management in 2019, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zayo Group is running and its propensity to invest more and deepen its relationship with Microsoft , Oracle , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zayo Group revenues, which have grown to $2.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zayo Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zayo Group Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP Financial Management | n/a | 2013 | 2018 |
In 2013, Zayo Group implemented Microsoft Dynamics GP as its core ERP Financial application. The deployment positioned Microsoft Dynamics GP as the primary accounting system for Zayo Group's United States finance organization, with a dedicated System Administrator responsible for Accounting, reflecting centralized stewardship of chart of accounts, fiscal calendars, and core close processes.
Configuration focused on standard financial modules consistent with an ERP Financial implementation, including general ledger, accounts payable, accounts receivable, fixed assets, cash management, and financial reporting. The Microsoft Dynamics GP instance was configured to support accounting workflows, period close sequencing, and role-based security controls under the System Administrator's oversight.
Operational architecture coexisted with other enterprise systems, notably Workday for HRIS and Fidelity PSW for stock and investment administration, both identified in the application environment. Interfaces and reconciliation workflows were established to align employee master data and equity or investment transaction records with Microsoft Dynamics GP for accounting and journal entry purposes, ensuring the finance team could reconcile external HR and stock systems to the ERP Financial ledger.
Governance emphasized application ownership by the System Administrator for Accounting, formalized access governance, and process changes to financial close and reconciliation routines. Rollout and ongoing operations centered on sustaining accounting controls, managing user provisioning, and maintaining integration touchpoints with Workday and Fidelity PSW to support end-to-end financial recordkeeping.
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ERP Financial | ERP Financial Management |
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2011 | 2012 |
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ERP Financial | ERP Financial Management |
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2022 | 2023 |
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Expense Management | ERP Financial Management |
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2016 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2019 | 2019 |
In 2019 Zayo Group implemented Workday Absence Management as part of its Absence and Leave Management tooling for HR operations. The implementation aligned absence and time off configuration with the company organization hierarchy and tenant setup, using configurable security and custom fields to enforce role based access across HR administrators and managers.
Workday Absence Management was configured for core modules including Time Off accruals, Leave Entitlements, leave validations, and multiple Time Off and Leave Types to reflect updated HR policy rules. The project included business process design work to embed leave validations and accrual logic into hiring and role change workflows, and the team prepared and executed test scenarios before each migration to production.
Integrations and operational support relied on Workday EIB mass loads to manage day to day transactions such as Hire, Edit Position, Edit Job Requisitions, Assign Roles, Put Cost Center, and Update Supervisory Organizations, enabling operational data synchronization for absence calculations. Reporting and analytics were implemented using Advanced Reporting, with standard and custom reports, dashboards, scheduled reports, alerts, and custom notifications to support absence administration and case follow up.
Governance and ongoing operations were structured through configurable security groups, domain security policies, and business process security policies, with dedicated support for Core HCM, Compensation, Absence Management, Security, and Reporting incidents. The configuration work also referenced broader HR and benefits coverage including Open Enrollment setups for US, Canada, UK, and France to maintain consistency between benefits and absence entitlements.
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Benefits Administration | HCM |
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2016 | 2016 |
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Compensation Management | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2024 | 2024 |
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Payroll | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Zayo Group implemented Salesforce Field Service (ex ClickSoftware) as its Field Service Management platform. The deployment used the Salesforce Field Service Lightning managed package inside the corporate Salesforce org, with the Sr. Specialist, Systems Development & Implementation representing Operations business units during system configuration and ongoing adoption efforts.
The implementation focused on standard Field Service Management capabilities, configured for work order management, scheduling and dispatch, service appointment orchestration, mobile workforce enablement, skills and resource-based assignment, and technician task execution. Salesforce Field Service Lightning was configured to manage service appointment lifecycles, technician schedules, and the operational workflows that support field crew execution, with customization guided by Operations process owners.
Operational coverage centered on Operations business units and field technician teams, with the package integrated into the wider Salesforce CRM data model to link service appointments to account and case records and to surface service history to dispatchers and operators. Governance and process change were driven by the internal Systems Development & Implementation role, emphasizing deployment, continued adoption, and process enhancements to align field workflows with the Field Service Management solution.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2011 | 2011 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fleet Management | SCM |
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2014 | 2014 |
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Supply Chain Management | SCM |
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2023 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Partner Relationship Management | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2010 | 2010 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Network Management and Monitoring | IaaS |
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2018 | 2018 |
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SD-WAN | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Zayo Group
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Zayo Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Zayo Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Zayo Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Zayo Group Technographics
Zayo Group is a Communications organization based in United States,
with around 3400 employees and annual revenues of $2.50 billion.
Zayo Group operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Workday Absence Management and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Absence and Leave Management and Field Service Management.
Zayo Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Workday and Salesforce.
Zayo Group recently adopted applications including
Workday Learning in 2024, Oracle Cloud SCM in 2023 and 6sense Account Engagement Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zayo Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zayo Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zayo Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.