Lincolnshire, 60069, IL,
United States
Zebra Technologies Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Zebra Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9900 Zebra Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Zebra Technologies has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2014, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2018, LogMeIn BoldChat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zebra Technologies is running and its propensity to invest more and deepen its relationship with Oracle , iCIMS , Appcast or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zebra Technologies revenues, which have grown to $4.98 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zebra Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, Zebra Technologies implemented Oracle E-Business Suite as an ERP Financial application. The engagement was an end-to-end Oracle Applications R12.1.1 initiative supporting North America and APAC, with a focus on SCM and finance functional coverage across manufacturing and distribution operations.
The implementation included configuration and development across PO, OM, WIP, INV, GL, Iexpenses, and Iprocurement modules. Technical work encompassed creation of value sets, lookups, concurrent programs, request sets, database objects such as tables and sequences, advanced PL/SQL packages, Oracle Forms and Reports development, and XML BI Publisher report design for OM, WIP, and INV.
Interfaces and data conversion were central to the deployment, with conversions built for purchase orders, inventory on hand, items, BOM routing, and WIP into R12.1.1. Both inbound and outbound interfaces were developed to provide continuous integration between Oracle E-Business Suite and other manufacturing systems where supplies manufacturing is performed, including FTP scripts to publish report outputs to a middleware server and an integration to the EFI Radius PSA deployment in Preston for WIP scheduling.
Program governance and rollout artifacts were produced to support controlled delivery, including BR100, MD070, MD70 technical design documents, MD120 installation instructions, and code review checklists. Operational processes were institutionalized through registration of custom forms, reports and concurrent programs in applications, daily status reporting to development teams, defect resolution and monitoring of daily finance jobs, and escalation handling via OWC sessions with Oracle.
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ERP Financial | ERP Financial Management |
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2021 | 2021 |
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Expense Management | ERP Financial Management |
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2014 | 2014 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, Zebra Technologies implemented iCIMS Recruit Applicant Tracking System on its corporate careers site and intranet careers portal. The iCIMS Recruit Applicant Tracking System is deployed to centralize job postings and manage end to end candidate application flows on zebra.com and the internal recruiting portal. Deployment leverages the vendor hosted iCIMS environment embedded in public career pages to surface requisitions and capture applicant data.
Functional coverage includes requisition posting and lifecycle management, candidate sourcing and application intake, applicant tracking and status workflows, interview scheduling and coordination, and configurable hiring workflows and reporting. The implementation uses standard Applicant Tracking System capabilities to enforce staged candidate progression, requisition templates, and role based recruiter access to candidate records and requisition data.
Integration scope includes a SAML single sign on connection, as evidenced by the sso_connection parameter in the careers portal URL, enabling unified authentication for internal users and recruiters. Operational ownership sits with Talent Acquisition and corporate HR, centralizing applicant data and standardizing hiring approvals and workflow configuration across Zebra Technologies recruiting teams.
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Benefits Administration | HCM |
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2018 | 2018 |
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Candidate Relationship Management | HCM |
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2022 | 2022 |
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Compensation Management | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2018 | 2018 |
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Employee Self Service | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Recruiting | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Zebra Technologies deployed LogMeIn BoldChat on its website to add live chat capability to its customer engagement layer. LogMeIn BoldChat, a Chatbots and Conversational AI solution, was embedded across product and support pages to provide immediate web visitor interaction and routing.
The deployment included a chat widget for real time visitor engagement, proactive greeting triggers, canned response libraries, and an agent console for concurrent chat handling. Configuration emphasized queue based routing, intent routing and scripted conversation flows to transition between automated messages and human agents. These functional modules reflect standard Chatbots and Conversational AI workflows for web engagement and agent-assisted conversations.
Operational coverage focused on the public website, where the chat function supported web customer service and sales engagement workflows. Governance was organized around operator message templates, routing rules, and monitoring of chat queues to coordinate agent availability with incoming web sessions. The implementation centered on web channel instrumentation and agent workflow orchestration using LogMeIn BoldChat.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Event Management | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2018 | 2018 |
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Digital Asset Management | Content Management |
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2018 | 2018 |
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Digital Signing | Content Management |
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2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Customer Engagement, Sales Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2018 | 2018 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Asset Management (ITAM) | IT Asset Management |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Sourcing | Procurement |
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2017 | 2017 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Backup as a Service (BaaS) | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2018 | 2018 |
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Domain Name System (DNS) | IaaS |
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2018 | 2018 |
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Infrastructure as Code (IaC) | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2025 | 2025 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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