Zenith Bank
Plot 87 Ajose Adeogun St, Victoria Island,,
Lagos, 101241,
Nigeria
Lagos, 101241,
Nigeria
234 1 262 0727
Banking and Financial Services
Zenith Bank Technographics
Zenith Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zenith Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7704 Zenith Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zenith Bank has purchased the following applications: Xceed365 Core for Core HR in 2024, Temenos T24 for Core Banking in 2010, My Live Chat for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zenith Bank is running and its propensity to invest more and deepen its relationship with TalPro Software (formerly Xceed36) , Temenos , My Live Chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zenith Bank revenues, which have grown to $560.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zenith Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zenith Bank Tech Stack and Enterprise Applications
Zenith Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TalPro Software (formerly Xceed36) | Legacy | Xceed365 Core | Core HR | HCM | n/a | 2024 | 2025 |
In 2024, Zenith Bank engaged TalPro Software, formerly Xceed36, to deploy Xceed365 Core as its Core HR solution across its Nigeria operations. The engagement is framed by the vendor announcement timeline and focuses on enterprise human resource management to centralize employee lifecycle data and automate core HR processes.
The implementation centers on the Xceed365 Core module, configured to manage centralized employee records, lifecycle events, and HR process automation. Functional emphasis, as referenced by the vendor, includes core workforce master data, onboarding and offboarding workflows, and automated HR event tracking aligned to institutional HR operations.
Operational coverage targets Zenith Bank human resources and talent administration for approximately 7,704 employees within Nigeria, with the vendor announcement timeline used to estimate a 2024 go-live. Governance and module usage are documented by the vendor on its customer story, and rollout timing is inferred from that public announcement rather than from named integration or system migration details.
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Payroll | HCM |
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2005 | 2005 |
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Recruiting | HCM |
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2005 | 2006 |
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Talent Management | HCM |
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2005 | 2006 |
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Zenith Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2010 | 2011 |
In 2010, Zenith Bank implemented Temenos T24 as its Core Banking application. The initial delivery combined system implementation and continued support activities, with an emphasis on system monitoring efficiency and maintaining connectivity to the head office.
The Temenos T24 implementation included user administration workflows, creating and maintaining users, directory structure management, and account lifecycle controls such as blocking and unblocking of accounts. Operational tasks explicitly supported within the application environment included end of the month statement account printing, scanning of mandate cards into the transaction workflow, and backup and recovery processes on Novell Netware 4.5 and Microsoft operating systems.
Integration and operational coverage extended to application package installation and data consolidation, notably installing Phoenix banking software and Western Union money transfers software, and involvement in migration of the Phoenix database to the Temenos T24 database. Network and remote access capabilities were addressed through installation and configuration of a RADIUS server for remote and wireless users, ongoing LAN and WAN support, and troubleshooting for internet connectivity to ensure branch to head office communication.
The deployment incorporated infrastructure configuration and network design work, including installation of modems, hubs, network interface cards, Cisco routers and switches, and management of network printers. Network design and routing protocols applied in the environment included static routing, RIP, IGRP, EIGRP and OSPF, along with deployment of a network document server for scanning into mailboxes and installation of Windows server and workstation operating systems for application hosting and administration.
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Zenith Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| My Live Chat | Legacy | My Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 Zenith Bank deployed My Live Chat on its corporate website as a customer-facing conversational layer, using My Live Chat to provide web-based interaction capabilities. The implementation is classified under Chatbots and Conversational AI and serves as an embedded chat interface on the public site to capture and manage real time customer inquiries and session interactions.
Configuration focused on standard Chatbots and Conversational AI workflows, including web chat session management, scripted conversational flows, and live agent handoff controls. The My Live Chat implementation emphasizes conversational routing and transcript capture to support front office response and continuity across web sessions, with the chat widget instrumenting customer engagement on digital banking pages.
Operational coverage centers on digital channels and front office customer service, with the website deployment enabling service teams to process retail and corporate client inquiries initiated online. Governance and channel ownership are oriented around web channel management and chat session logging, aligning the My Live Chat deployment with customer engagement and contact center workflows on the bank website.
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Zenith Bank Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2023 | 2023 |
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Zenith Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Zenith Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Zenith Bank eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2019 | 2019 |
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Zenith Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Zenith Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Zenith Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Zenith Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Zenith Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of IT Audit | Director | IT | |
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Deputy CIO | CXO | Finance | |
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Apps Being Evaluated by Zenith Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Zenith Bank IT executives and key decision makers. This section highlights Zenith Bank's latest recorded technology evaluations, including ACI Postilion for Payment Processing on 2025-08-29 and Oracle Flexcube for Core Banking on 2024-10-14. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Zenith Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-08-29 | Zenith Bank | Evaluated | ACI Worldwide | ACI Postilion | Payment Processing | ERP |
| 2024-10-14 | Zenith Bank | Evaluated | Oracle | Oracle Flexcube | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Zenith Bank Technographics
Zenith Bank is a Banking and Financial Services organization based in Nigeria,
with around 7704 employees and annual revenues of $560.0 million.
Zenith Bank operates a diverse technology stack with applications such as
Xceed365 Core, Temenos T24 and My Live Chat,
covering areas like Core HR, Core Banking and Chatbots and Conversational AI.
Zenith Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TalPro Software (formerly Xceed36), Temenos and My Live Chat.
Zenith Bank recently adopted applications including
Xceed365 Core in 2024, Zone Network in 2023 and CodeTwo Email Signatures in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zenith Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zenith Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zenith Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.