Zenith Insurance, a Fairfax Company
21255 Califa Street,
Woodland Hills, 91367, CA,
United States
Woodland Hills, 91367, CA,
United States
1 818-713-1000
Insurance
Zenith Insurance, a Fairfax Company Technographics
Zenith Insurance, a Fairfax Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zenith Insurance, a Fairfax Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 Zenith Insurance, a Fairfax Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zenith Insurance, a Fairfax Company has purchased the following applications: ADP Enterprise eTIME (OEM Kronos Workforce Central) for Time and Attendance in 2010, Rocket.chat for Chatbots and Conversational AI in 2019, SAS Dynamic Actuarial Modeling for Analytics and BI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zenith Insurance, a Fairfax Company is running and its propensity to invest more and deepen its relationship with ADP , Rocket.chat , SAS Institute or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zenith Insurance, a Fairfax Company revenues, which have grown to $685.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zenith Insurance, a Fairfax Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zenith Insurance, a Fairfax Company Tech Stack and Enterprise Applications
Zenith Insurance, a Fairfax Company HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Enterprise eTIME (OEM Kronos Workforce Central) | Time and Attendance | HCM | n/a | 2010 | 2010 |
In 2010, Zenith Insurance Company implemented ADP Enterprise eTIME (OEM Kronos Workforce Central) for Time and Attendance to centralize timekeeping and payroll controls. The ADP Enterprise eTIME deployment supported semi monthly, multi state payroll transmission for 1,500 employees, processing roughly 11 million in monthly payroll dollars and tying time capture directly to payroll operations.
The implementation emphasized electronic timekeeping and audit workflows, with ADP Enterprise eTIME used to maintain the company timekeeping database, perform time entry audits, and enforce time capture validation. Functional capabilities included time entry review and correction, payroll export preparation, direct data entry of direct deposit account numbers and tax information, processing of pay adjustments and Rapid pay batches, and manual check processing for new hires, additional pays and terminations.
Operational integrations and governance centered on exports from ADP Enterprise eTIME to the Enterprise product ADP-EV4 on a semi monthly cadence, and coordination with Payroll and Human Resources for payroll submission. Payroll staff produced semi monthly payroll analysis, headcount analysis, and line item reconciliations for the payroll manager, and participated in General Ledger reconciliation and booking of payroll journal entries into Oracle. The program established subject matter experts who led ADP Enterprise eTIME testing, upgrades and implementation, served as leads for ADP-EV4 testing and administration of ADP Total Pay Debit cards and ADP iPay accounts, managed the Payroll Helpdesk, and created documentation and training to sustain ongoing operations.
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Zenith Insurance, a Fairfax Company AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Zenith Insurance Company implemented Rocket.chat as a customer-facing chat solution on its public website, categorized under Chatbots and Conversational AI. The deployment targeted web channel engagement to support policyholder inquiries and real-time customer interactions through an embedded site widget.
Rocket.chat was configured to provide real-time messaging, a web-embedded chat interface, and an agent console for live handling of conversations. The implementation leveraged conversational automation patterns typical of Chatbots and Conversational AI, including templated responses and session persistence to maintain context across customer interactions.
Operational coverage centers on digital customer service and contact center workflows, with Rocket.chat serving as the primary conversational layer for inbound web traffic and customer enquiries. The deployment emphasizes customer service and claims intake as the principal business functions supported by the application.
Governance and rollout followed a channel-focused approach, with phased activation on the corporate website, role-based access controls for agents and moderators, and documented chat usage policies to align operational workflows with customer service processes. Rocket.chat remains the visible conversational interface for Zenith Insurance Company on its website, supporting ongoing digital channel operations.
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Zenith Insurance, a Fairfax Company Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAS Institute | Legacy | SAS Dynamic Actuarial Modeling | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
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Zenith Insurance, a Fairfax Company Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Zenith Insurance, a Fairfax Company Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Zenith Insurance, a Fairfax Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2013 | 2014 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Zenith Insurance, a Fairfax Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Zenith Insurance, a Fairfax Company CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Zenith Insurance, a Fairfax Company
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Human Resources Officer | CXO | HR | |
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Chief Financial Officer and Treasurer | CXO | Finance | |
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Chief Operating Officer | CXO | Finance | |
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Vice President - Human Resources | VP | HR | |
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Director, Payroll and Timekeeping | Director | Finance | |
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Vice President, Benefits & HR Operations | VP | HR | |
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AVP & Actuary | VP | Risk | |
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Vice President, P&C Underwriting | VP | Risk | |
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EVP & Chief Actuary | CXO | Risk | |
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AVP Corporate Underwriting | VP | Risk | |
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Senior Vice President / CIO | CXO | IT | |
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Apps Being Evaluated by Zenith Insurance, a Fairfax Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Zenith Insurance, a Fairfax Company IT executives and key decision makers. This section highlights Zenith Insurance, a Fairfax Company's latest recorded technology evaluations, including Mitratech TeamConnect for Legal Practice Management on 2025-04-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Zenith Insurance, a Fairfax Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-04-28 | Zenith Insurance, a Fairfax Company | Evaluated | Mitratech | Mitratech TeamConnect | Legal Practice Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Zenith Insurance, a Fairfax Company Technographics
Zenith Insurance, a Fairfax Company is a Insurance organization based in United States,
with around 1300 employees and annual revenues of $685.0 million.
Zenith Insurance, a Fairfax Company operates a diverse technology stack with applications such as
ADP Enterprise eTIME (OEM Kronos Workforce Central), Rocket.chat and SAS Dynamic Actuarial Modeling,
covering areas like Time and Attendance, Chatbots and Conversational AI and Analytics and BI.
Zenith Insurance, a Fairfax Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ADP, Rocket.chat and SAS Institute.
Zenith Insurance, a Fairfax Company recently adopted applications including
Marigold Emma Email in 2021, Amazon EC2 in 2021 and Amazon Elastic Load Balancing (ELB) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zenith Insurance, a Fairfax Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zenith Insurance, a Fairfax Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zenith Insurance, a Fairfax Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.