Zenni Optical
150 Alameda del Prado,
Novato, 94949, CA,
United States
Novato, 94949, CA,
United States
1 800-211-2105
Manufacturing
Zenni Optical Technographics
Zenni Optical Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zenni Optical and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1250 Zenni Optical employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zenni Optical has purchased the following applications: Oracle NetSuite OneWorld for ERP Financial in 2022, Zendesk Chat for Chatbots and Conversational AI in 2011, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zenni Optical is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zenni Optical revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zenni Optical intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zenni Optical Tech Stack and Enterprise Applications
Zenni Optical ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite OneWorld | ERP Financial | ERP | n/a | 2022 | 2022 |
In 2022, Zenni Optical implemented Oracle NetSuite OneWorld as its ERP Financial system to support consolidated accounting and increased mobility across a global manufacturing footprint. The company, with over 1,200 employees and roughly $400 million in annual revenue, oriented the deployment to address multi-subsidiary reporting and remote access for the accounting team.
The Oracle NetSuite OneWorld configuration prioritized real-time consolidated financial reporting and automatic multi-currency conversion across Zenni's subsidiaries. Functional modules and capabilities implemented include fixed assets management that removed spreadsheet-based fixed-asset accounting, CSV-based imports for bank, credit card, and sales transactions to reduce manual journal entry work, and ongoing one-on-one support from NetSuite Advanced Customer Support to accelerate adoption and troubleshooting.
Operational coverage for the ERP Financial deployment centered on corporate accounting and the company’s new B2B division, with plans to extend operational functionality into logistics through NetSuite Warehouse Management for the Ohio facility. The implementation supports Zenni’s dual manufacturing footprint in China and Ohio, and it underpins an initiative to enable made-to-order glasses production within 48 hours by linking financial and warehouse workflows.
Governance changes included documenting accounting processes, shortening the financial close, and cross-training team members on Oracle NetSuite OneWorld workflows, while continuously working with NetSuite Customer Success and ACS to uncover additional efficiencies. Reported outcomes from the implementation include increased team efficiency, elimination of manual fixed-asset spreadsheets, and time savings that allowed the accounting organization to focus on process documentation and system optimization.
|
|
|
|
|
ERP Financial | ERP |
|
2022 | 2022 |
|
Zenni Optical AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, Zenni Optical implemented Zendesk Chat to embed on-site conversational support directly into its ecommerce properties. The deployment positions Zendesk Chat as the companys Chatbots and Conversational AI layer for customer service, linking web visitors to live agents and automated conversational workflows via an embedded website widget.
The Zendesk Chat implementation centers on a web chat widget and agent console, configured to capture pre-chat context and chat transcripts for follow up. Functional capabilities implemented align with Chatbots and Conversational AI norms, including real-time messaging, canned responses and conversation routing to support order inquiries and product assistance on the website. Zendesk Chat is instrumented on the customer-facing site to surface contextual conversation history to agents, and to standardize web channel interactions.
Operational scope covers online customer support and ecommerce assistance, with the customer service organization using Zendesk Chat as the primary synchronous channel for website visitors. Governance for the chat channel emphasizes triage workflows, scripted responses and knowledge base alignment to ensure consistent handling of common web inquiries. The narrative ties Zenni Optical, Zendesk Chat, Chatbots and Conversational AI and customer service together, reflecting a focused implementation on web-based conversational engagement.
|
Zenni Optical Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Zenni Optical implemented Microsoft 365 to support Collaboration across corporate teams. The Microsoft 365 deployment was provisioned as a cloud tenant providing core collaboration capabilities including Exchange Online mail, SharePoint Online content services, Microsoft Teams meetings and chat, and OneDrive file synchronization, delivering collaboration and productivity functions for design, operations, and customer support teams. The implementation is referenced on the company website, indicating visible Microsoft 365 usage in their public footprint.
Administration was centralized using tenant level controls and identity integration through Azure Active Directory, with role based access controls and policy enforcement executed via the Microsoft 365 admin center and security and compliance tooling. The scope emphasized corporate collaboration, document management, and communications workflows with configuration focused on site and group governance, external sharing policies, and mailbox and Teams provisioning. Governance and rollout were organized around centralized IT administration and standardized platform configuration, using staged provisioning and tenant wide policy templates to manage user lifecycles and service enablement.
|
|
|
|
|
Collaboration | Collaboration |
|
2023 | 2023 |
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
|
|
|
|
Survey and Questionnaire | Collaboration |
|
2022 | 2022 |
|
Zenni Optical eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2013 | 2013 |
|
|
|
|
|
eCommerce | eCommerce |
|
2018 | 2018 |
|
|
|
|
|
eCommerce | eCommerce |
|
2011 | 2011 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2012 | 2012 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2022 | 2022 |
|
Zenni Optical SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Warehouse Management | SCM |
|
2022 | 2022 |
|
Zenni Optical CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Engagement | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2013 | 2013 |
|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Support | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Support | CRM |
|
2022 | 2022 |
|
|
|
|
|
Data Management Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2012 | 2012 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2012 | 2012 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2012 | 2012 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Partner Relationship Management | CRM |
|
2021 | 2021 |
|
Zenni Optical ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
IT Service Management | ITSM |
|
2022 | 2022 |
|
Zenni Optical TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
Zenni Optical PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
API Management | PaaS |
|
2019 | 2019 |
|
|
|
|
|
API Management | PaaS |
|
2019 | 2019 |
|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
Zenni Optical IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Zenni Optical
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Head of Ecommerce Merchandising | Director | Finance | |
|
|
|
Senior Ecommerce Manager | Manager | Sales | |
|
|
|
Senior Director, Global Operations and Implementation | Director | Operations | |
|
|
|
Director, Global Customer Service | Director | Customer Service | |
|
|
|
Customer Service Manager | Manager | Customer Service | |
|
|
|
Customer Experience Contact Center Learning & Development/Quality Assurance Leader | Manager | Customer Service | |
|
|
|
CRM Marketing Operations Manager | Manager | Marketing | |
|
|
|
VP Finance | VP | Finance | |
|
|
|
Head of Accounting Operations | Director | Finance | |
|
|
|
Senior Director of Operations | Director | Operations | |
|
Apps Being Evaluated by Zenni Optical Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Zenni Optical IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Zenni Optical digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Zenni Optical Technographics
Zenni Optical is a Manufacturing organization based in United States,
with around 1250 employees and annual revenues of $400.0 million.
Zenni Optical operates a diverse technology stack with applications such as
Oracle NetSuite OneWorld, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Zenni Optical has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Microsoft.
Zenni Optical recently adopted applications including
Google Workspace (Formerly Google G-Suite) in 2023, Oracle NetSuite OneWorld in 2022 and Oracle NetSuite ERP in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zenni Optical’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zenni Optical’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zenni Optical technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.