Zonar Systems
18200 Cascade Avenue S,
Seattle, 98188, WA,
United States
Seattle, 98188, WA,
United States
1 877-843-3847
Professional Services
Zonar Systems Technographics
Zonar Systems Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zonar Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Zonar Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zonar Systems has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2023, Oracle Cloud HCM for Core HR in 2015, Drift AI Chatbot for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zonar Systems is running and its propensity to invest more and deepen its relationship with Microsoft , Oracle , Paychex or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zonar Systems revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zonar Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zonar Systems Tech Stack and Enterprise Applications
Zonar Systems ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Microsoft Dynamics NAV | Microsoft Dynamics 365 Business Central | ERP Financial | ERP | n/a | 2023 | 2024 |
In 2023, Zonar Systems migrated from Microsoft Dynamics NAV to Microsoft Dynamics 365 Business Central. The project targeted core ERP Financial capabilities, consolidating finance and order management into Microsoft Dynamics 365 Business Central to provide a single system of record for transactional finance functions.
Configuration work focused on standard Business Central financial modules including general ledger, accounts payable, accounts receivable, and order processing, complemented by layered security and business rules aligned to Zonar’s operational workflows. The implementation extended Business Central with Microsoft Power Platform components, delivering custom PowerApps, Power Automate flows, and Copilot-enabled features to automate approvals, embed forms, and enforce business validations.
Integrations preserved and migrated critical external connectivity, explicitly moving EDI file exchange and trading partner coordination into Business Central while integrating with Outlook for email tracking and with call center software for automated record retrieval to support service and support processes. Application lifecycle management practices were applied to ensure bidirectional synchronization, resilience, and data hygiene across Business Central and adjacent systems.
Governance and rollout included layered security design, licensing management, user acceptance testing, comprehensive training, and staged adoption to embed new CRM and ERP workflows. The program emphasized operational adoption and managed EDI transition, resulting in streamlined CRM and ERP operations within Microsoft Dynamics 365 Business Central.
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Zonar Systems HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, Zonar Systems implemented Oracle Cloud HCM as its Core HR platform. The project emphasized Oracle Fusion HCM security design using Oracle Identity Manager constructs to manage access and role provisioning.
The implementation team built custom security in Fusion HCM, including Create and Modify Data roles and their Security Profiles, Job Roles, Application Roles and Duty Roles configured at OIM. Teams also built and managed a dedicated sandbox for personalization to isolate configuration changes and support iterative UI and process adjustments.
Zonar designed custom reporting and interfaces to meet client and audit requirements, and authored unit testing artifacts including test cases and test scripts to validate product functionality across HR workflows. Operational execution included managing an offshore team focused on Fusion and Taleo requirements, coordinating development, testing and personalization workstreams.
Governance was formalized around role based access control and segregation of duties through OIM role configurations, with sandbox controls and testing artifacts supporting auditability. Oracle Cloud HCM served as the centralized Core HR system supporting HR administration, compliance reporting and controlled personalization processes.
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Payroll | HCM |
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2015 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Zonar Systems AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Zonar Systems implemented Drift AI Chatbot on its public website to handle customer inquiries and surface potential leads. The Drift AI Chatbot is positioned within Zonar Systems' Chatbots and Conversational AI layer, supporting customer engagement and website lead capture business functions. This deployment focuses on website-level conversational handling rather than backend system replacement.
Configuration emphasized conversational flows and automated qualification scripts, with the Drift AI Chatbot providing real time messaging, guided response trees, and handoff triggers for human follow up when conversation context requires escalation. The implementation was scoped to the company website, with content governance organized around maintained conversational playbooks and page specific message tuning to align with product and support pages. Operational ownership sits with web engagement teams who manage scripts, monitor conversations, and iterate on playbooks to keep interactions current.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Zonar Systems Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Zonar Systems Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Zonar Systems CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Account Based Marketing, Sales Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Zonar Systems ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Zonar Systems SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2019 | 2019 |
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Zonar Systems IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Zonar Systems CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Zonar Systems
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief People Officer | CXO | HR | |
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Vice President Human Resources | VP | HR | |
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Director Talent Acquisition | Director | HR | |
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HR Manager | Manager | HR | |
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Apps Being Evaluated by Zonar Systems Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Zonar Systems IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Zonar Systems digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Zonar Systems Technographics
Zonar Systems is a Professional Services organization based in United States,
with around 450 employees and annual revenues of $100.0 million.
Zonar Systems operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Business Central, Oracle Cloud HCM and Drift AI Chatbot,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Zonar Systems has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Oracle and Drift.
Zonar Systems recently adopted applications including
Microsoft Dynamics 365 Business Central in 2023, Zoominfo Platform in 2023 and LiveChat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zonar Systems’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zonar Systems’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zonar Systems technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.