List of 8x8 SMS API Customers
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Since 2010, our global team of researchers has been studying 8x8 SMS API customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 8x8 SMS API for Marketing Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 8x8 SMS API for Marketing Automation include: aCommerce, a Thailand based Professional Services organisation with 700 employees and revenues of $75.0 million, Shopback Singapore, a Singapore based Retail organisation with 220 employees and revenues of $30.0 million, Care Monitor, a Australia based Professional Services organisation with 60 employees and revenues of $6.0 million, Sejasa, a Indonesia based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using 8x8 SMS API, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The 8x8 SMS API customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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aCommerce | Professional Services | 700 | $75M | Thailand | 8x8, Inc. | 8x8 SMS API | Marketing Automation | 2021 | n/a |
In 2021, aCommerce implemented the 8x8 SMS API as a marketing & communications implementation for Southeast Asian e-commerce brands in the marketing automation/CRM category. The deployment targeted automation of package tracking links, marketing promotions, and real time customer notifications and reportedly went live within weeks.
Configuration emphasized API driven transactional messaging and campaign orchestration, using template management, dynamic tokenization for order and tracking links, and scheduled promotional sends to segmented audiences. The 8x8 SMS API was configured to support both transactional alerts tied to order events and programmatic promotional workflows aligned to customer lifecycle stages.
Integrations connected SMS flows to order management and marketing systems through API trigger points, enabling automated dispatch of tracking links and promotional codes as orders progressed. Operational coverage encompassed marketing and customer service teams across Southeast Asia, focused on e-commerce transactional communications and campaign reach.
Governance centered on rapid rollout practices with template approval, messaging cadence controls, and campaign scheduling to separate promotional and transactional use cases. Reported outcomes include a 98% SMS open rate and higher conversion versus email, and the implementation reportedly improved campaign reach and efficiency.
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Care Monitor | Professional Services | 60 | $6M | Australia | 8x8, Inc. | 8x8 SMS API | Marketing Automation | 2024 | n/a |
In 2024 CareMonitor deployed the 8x8 SMS API as part of an 8x8 CPaaS implementation to support critical patient interactions and telehealth workflows. The deployment is centered on the 8x8 SMS API and 8x8 Jitsi as a Service, enabling CareMonitor to manage more than five thousand unique patient interactions per day within its Australia-based cloud hospital-at-home care management solution.
The implementation configured the 8x8 SMS API to deliver personalized, real-time notifications and reminders at scale, and to enable two-way SMS conversations that can escalate into secure video sessions. CareMonitor integrated 8x8 JaaS using the Video SDK API to provide HIPAA-compliant, multi-device telehealth sessions, reducing development overhead through out of the box video functionality and SDK-level integration points.
Operational coverage spans patient engagement and clinical communications, supporting 24/7/365 health notifications and remote consultations between providers and patients across devices. The deployment leverages CPaaS messaging and video capabilities to centralize critical notifications and telehealth interactions, while 8x8 provided 24/7 support and account management to sustain ongoing platform operations and feature rollout.
Governance and rollout were rapid, with 8x8 JaaS implemented in under a week and integrations embedded directly into CareMonitor’s platform. Outcomes reported by the vendor include a 53 percent reduction in total communications spend and a 30 percent reduction in development time, enabling CareMonitor to reinvest savings into further product innovation and to support improved patient adherence to care plans.
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Sejasa | Professional Services | 10 | $1M | Indonesia | 8x8, Inc. | 8x8 SMS API | Marketing Automation | 2019 | n/a |
In 2019, Sejasa integrated the 8x8 SMS API for SMS based marketing automation and notifications, embedding the application into its marketing and CRM functions. The implementation targeted campaign and transactional messaging across Indonesia and Malaysia to support authentication flows and customer engagement for the professional services marketplace.
Recommend Group integrated the 8x8 SMS API to orchestrate one-time passwords, job status notifications, customer surveys and automated promotional campaigns. The work used API based connectors embedded into Sejasa’s campaign and transactional workflows, enabling automated triggers for authentication, job lifecycle updates and survey distribution.
Rollout and operational coverage focused on marketing and customer support teams across the SEA region, specifically Indonesia and Malaysia, with governance centered on centralized message templates, trigger based workflows and campaign scheduling to maintain consistency. Reported outcomes included improved engagement and operational outcomes in the SEA region and a tripling of message click-through rates versus email.
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Retail | 220 | $30M | Singapore | 8x8, Inc. | 8x8 SMS API | Marketing Automation | 2020 | n/a |
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