List of 8x8 Unified Communications as a Service Customers
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Since 2010, our global team of researchers has been studying 8x8 Unified Communications as a Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 8x8 Unified Communications as a Service for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 8x8 Unified Communications as a Service for Collaboration include: Coronis Health, a United States based Professional Services organisation with 11000 employees and revenues of $2.50 billion, NHS National Services Scotland, a United Kingdom based Healthcare organisation with 3600 employees and revenues of $1.00 billion, Linkly, a Australia based Professional Services organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using 8x8 Unified Communications as a Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Coronis Health | Professional Services | 11000 | $2.5B | United States | 8x8, Inc. | 8x8 Unified Communications as a Service | Collaboration | 2024 | n/a |
In 2024, Coronis Health deployed 8x8 Unified Communications as a Service. The deployment is in the Unified Communications as a Service category and followed an extensive proof of concept that required tight integration with third party CX solutions, reflecting the vendor selection criteria for unified voice and contact center capabilities. Coronis Health is a healthcare revenue cycle management company with more than 11,000 employees across 26 global locations, and the rollout was scoped to address specific contact center and enterprise communications needs.
The implementation includes 8x8 Unified Communications as a Service together with 8x8 Contact Center with Voice for Microsoft Teams, configured to support 2,500 employees including 800 contact center agents. Functional capabilities implemented target enterprise telephony, contact center voice routing and agent channels, and voice integration with Microsoft Teams, aligning telephony, presence, and contact center workflows common to UCaaS and CCaaS deployments.
Integrations explicitly referenced include Microsoft Teams voice integration via Voice for Microsoft Teams and connections to third party CX solutions used in Coronis Health contact center operations, creating an integrated architecture that centralizes voice services while preserving adjacent CX tooling. Operational coverage spans contact center operations, corporate communications, and regional site deployments within the company footprint, supporting both agent and non agent user profiles.
Governance and rollout emphasized a proof of concept based validation before phased provisioning, with centralized administration for telephony and contact center configuration, and process alignment between contact center management and enterprise communications teams to meet Coronis Health unique business requirements.
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Linkly | Professional Services | 100 | $10M | Australia | 8x8, Inc. | 8x8 Unified Communications as a Service | Collaboration | 2021 | Arrow Voice & Data |
In 2021 Linkly deployed 8x8 Unified Communications as a Service to support a rapid shift to hybrid work and to centralize voice, meetings, collaboration, and contact centre capabilities. Apps Category:
The implementation delivered a one‑platform configuration of 8x8 cloud communications together with 8x8 contact centre, configured to provide cloud telephony, web and video meetings, team collaboration, and CCaaS agent routing. Managed IT support from Arrow Voice & Data was engaged to expand IT infrastructure and oversee installation, training, and ongoing maintenance, while 24/7 Australia based customer support was included to sustain operations. The deployment emphasized feature-rich functionality for agent productivity, unified client and staff communications, and simplified staff on-boarding into telephony and contact centre workflows.
Architecturally the solution centralized phone services and contact centre routing in the cloud, enabling persistent SIP trunking and cloud-hosted session management for remote and office-based staff. The 8x8 Unified Communications as a Service instance was instrumented to produce customizable reports and dashboards for agent KPIs and customer interaction analytics, supporting workforce management and customer service insights without requiring on-premises PBX hardware. Integrations were limited to the managed IT scope provided by Arrow, with installation and training delivered to align the platform to Linkly operations.
Governance and rollout were managed through Arrow Voice & Data as the procurement and deployment specialist, with staged training and maintenance to ensure continuity for agents working from home and in the CBD office. The project scope covered contact centre agent configuration, reporting templates for performance monitoring, and policy alignment for hybrid work communications. Outcomes reported by Linkly included improved customer management and staff productivity, plus scalable provisioning to add additional staff quickly and maintain continuity during sudden business changes.
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NHS National Services Scotland | Healthcare | 3600 | $1.0B | United Kingdom | 8x8, Inc. | 8x8 Unified Communications as a Service | Collaboration | 2021 | n/a |
In 2021, NHS National Services Scotland expanded deployment of 8x8 Unified Communications as a Service to scale pandemic response and ongoing contact operations. NHS National Services Scotland handles over 1 million calls per month at peak, supporting Scotland's vaccination helplines, booking services, Blood Transfusion Service and the COVID 19 Test and Protect Service.
The implementation comprises both UCaaS and CCaaS capabilities, with a current footprint of more than 2500 UCaaS seats and over 1300 CCaaS seats. 8x8 Unified Communications as a Service was configured to provide enterprise voice, contact center routing, unified messaging and agent desktop functionality aligned to high volume contact workflows.
NHS National Services Scotland deployed 8x8 Unified Communications as a Service, a Unified Communications as a Service solution, to support patient contact, appointment booking and blood service operations across Scotland. Operational rollout emphasized phased seat provisioning and contact center routing governance to scale during peak demand, while specific third party integrations were not specified.
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