AI Buyer Insights:

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

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● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

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● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

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● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

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● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

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● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

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● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

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● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

NHS National Services Scotland
Location
Gyle Square, 1 S Gyle Cres,
Edinburgh, EH12 9EB,
United Kingdom
Website
https://www.nss.nhs.scot/
Phone
44 131 275-6000
Artw industry
Healthcare
Employee
Revenue

NHS National Services Scotland Technographics

NHS National Services Scotland Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by NHS National Services Scotland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3600 NHS National Services Scotland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that NHS National Services Scotland has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2021, 8x8 eXperience Communications for Call Center in 2021, Click4Assistance for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems NHS National Services Scotland is running and its propensity to invest more and deepen its relationship with Microsoft , 8x8, Inc. , Click4Assistance or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing NHS National Services Scotland revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NHS National Services Scotland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

NHS National Services Scotland Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2021 2021
Content Delivery Network IaaS 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
8x8, Inc. Legacy 8x8 eXperience Communications Call Center CRM n/a 2021 2021 In 2021, NHS National Services Scotland expanded its deployment of 8x8 eXperience Communications under an XCaaS model to support high-volume public health contact operations. The organization handles over 1,000,000 calls per month at peak for vaccination helplines, booking services, the Blood Transfusion Service and the COVID 19 Test and Protect Service. The expansion increased the estate to more than 2,500 UCaaS seats and over 1,300 CCaaS seats, reflecting a consolidated approach to unified communications and contact center capacity. The 8x8 eXperience Communications implementation concentrates on UCaaS and CCaaS functional modules, including enterprise telephony, contact routing, multichannel interaction handling and agent desktop tools typical of XCaaS platforms. Configuration emphasized call routing and queuing to absorb peak public health demand, alongside presence, voicemail, conferencing and session management to coordinate clinical and administrative teams. These functional capabilities were provisioned to support both routine patient engagement and surge public health activity. Operational coverage centers on national public health functions across Scotland, explicitly supporting vaccination helplines, appointment booking workflows, blood transfusion coordination and the COVID 19 Test and Protect Service. The deployment is based on a cloud native XCaaS architecture, enabling distributed contact center operations with centralized administration of identities, policies and call configuration. Seat provisioning and contact flow design were sized to maintain continuity for both clinical and nonclinical business functions during high demand periods. Governance for the 8x8 eXperience Communications rollout was organized to centralize communications operations and align contact center workflows with clinical scheduling and administrative processes, with staged seat provisioning to scale UCaaS and CCaaS capacity. The program impacted patient contact, appointment booking and public health response functions while consolidating voice and digital channels onto a single XCaaS platform. Deployment sequencing and centralized administration supported operational consistency across the supported services.
Customer Support CRM 2021 2021
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Click4Assistance Legacy Click4Assistance Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Collaboration Collaboration 2010 2010
Collaboration Collaboration 2021 2021
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Electronic Health Record ERP Services and Operations 2021 2021
SCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Inventory Management SCM 2018 2018
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
IT Service Management ITSM 2021 2021
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Workforce Management HCM 2009 2009
IT Decision Makers and Key Stakeholders at NHS National Services Scotland
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by NHS National Services Scotland Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD NHS National Services Scotland Technographics

NHS National Services Scotland is a Healthcare organization based in United Kingdom, with around 3600 employees and annual revenues of $1.00 billion.

NHS National Services Scotland operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, 8x8 eXperience Communications and Click4Assistance, covering areas like Application Hosting and Computing Services, Call Center and Chatbots and Conversational AI.

NHS National Services Scotland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, 8x8, Inc. and Click4Assistance.

NHS National Services Scotland recently adopted applications including Microsoft Azure Cloud Services in 2021, 8x8 eXperience Communications in 2021 and ServiceNow Customer Service Management in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of NHS National Services Scotland’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates NHS National Services Scotland’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete NHS National Services Scotland technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.