List of Aclara Sensor Management System (SMS) Customers
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Each quarter our research team identifies companies that have purchased Aclara Sensor Management System (SMS) for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aclara Sensor Management System (SMS) for Remote Monitoring and Management include: NV Energy, a United States based Utilities organisation with 2485 employees and revenues of $3.02 billion, UK Power Networks, a United Kingdom based Utilities organisation with 5960 employees and revenues of $1.83 billion, Lincoln Electric Cooperative US, a United States based Utilities organisation with 26 employees and revenues of $13.0 million and many others.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Lincoln Electric Cooperative US | Utilities | 26 | $13M | United States | Aclara Software, a Hubbell Company | Aclara Sensor Management System (SMS) | Remote Monitoring and Management | 2020 | n/a |
In 2020, Lincoln Electric Cooperative implemented Aclara Sensor Management System SMS to instrument substations and distribution feeders across its large, rural U.S. service territory, deploying Aclara grid monitoring sensors together with the cloud-based Sensor Management application. The deployment emphasized real-time visibility into substation and feeder loads, positioning Aclara Sensor Management System SMS to provide continuous telemetry and status reporting for distribution operations.
The implementation configured the Aclara Sensor Management System SMS to collect and visualize load profiles and alarm diagnostics, aligning with typical Sensor Management capabilities for device provisioning, telemetry ingestion, and dashboarded analytics. Functional emphasis was on faster diagnostics and up-to-date load profiles for planning, with the SMS used as part of a pilot bundle that combined sensors and cellular connectivity to simplify field provisioning and data flow.
Operational coverage was distribution operations in the United States, focused on substation and feeder monitoring across LEC service areas, and impacted utility planning, outage response, and member service functions. Integrations were limited to the sensor hardware and cellular connectivity in the pilot bundle, with the cloud-based Sensor Management System serving as the central ingestion and visualization layer for field telemetry.
Governance and rollout followed a pilot-first approach, bundling hardware, cellular service, and cloud management to validate diagnostics and load profile use cases before broader expansion. Reported outcomes from the deployment included faster diagnostics, improved load profile availability for planning, and improved member service resulting from more timely operational visibility.
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NV Energy | Utilities | 2485 | $3.0B | United States | Aclara Software, a Hubbell Company | Aclara Sensor Management System (SMS) | Remote Monitoring and Management | 2016 | n/a |
In 2016, NV Energy deployed Aclara Sensor Management System (SMS) as part of Aclara's Grid Monitoring platform to retrofit aging substations and distribution feeders across Nevada. The deployment targeted distribution operations in the United States and centered on inductively powered smart grid sensors feeding telemetry into the Aclara Sensor Management System (SMS), with the Grid Monitoring platform providing centralized monitoring and analytics.
Configuration focused on sensor fleet management, real time event detection, and analytics within Aclara Sensor Management System (SMS), enabling asset level visibility and fault localization workflows. Functional modules implemented included sensor provisioning, telemetry ingestion, alarm and event correlation, and analytics engines for fault location and restoration sequencing.
Integrations were oriented around field sensor telemetry streams and operational outage workflows, aligning SMS outputs with dispatch and distribution operations processes across Nevada. The implementation encompassed substations and distribution feeders, with Sensor Management System event feeds structured for operational teams to accelerate outage response and crew dispatch decisions.
Governance emphasized operational ownership by distribution operations, sensor lifecycle management, and analytics driven incident triage, with phased site rollouts to instrument critical feeders. NV Energy reported improved situational awareness, reduced customer complaints, and faster fault location and restoration times using SMS analytics.
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UK Power Networks | Utilities | 5960 | $1.8B | United Kingdom | Aclara Software, a Hubbell Company | Aclara Sensor Management System (SMS) | Remote Monitoring and Management | 2017 | n/a |
In 2017, UK Power Networks ran a funded project deploying Aclara Sensor Management System (SMS) to monitor 45 feeders on overhead networks and detect transient faults. The deployment installed approximately 400 Aclara power sensors and embedded the Aclara Sensor Management System (SMS) into distribution network operations to provide continuous event capture and analytics. Apps Category
The Aclara Sensor Management System (SMS) implementation focused on sensor fleet management, event analytics, and fault localization capabilities aligned with distribution monitoring workflows. SMS analytics ingested sensor event streams to surface transient fault signatures and prioritize likely fault locations, enabling operational crews to be dispatched with targeted location information.
Operational coverage for the UK trial was the distribution network operations team in the United Kingdom, instrumenting 45 overhead feeders with about 400 sensors, and integrating analytical outputs into crew dispatch and restoration procedures. Governance centered on a trial rollout model, using SMS outputs to direct crews to likely fault locations, with the stated outcome of reducing interruption duration by directing crews and improving restoration times.
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