List of Aircall Interactive Voice Response Customers
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Since 2010, our global team of researchers has been studying Aircall Interactive Voice Response customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aircall Interactive Voice Response for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aircall Interactive Voice Response for Interactive Voice Response (IVR) include: Qred Bank, a Sweden based Banking and Financial Services organisation with 226 employees and revenues of $101.0 million, Pulseworks, a United States based Leisure and Hospitality organisation with 10 employees and revenues of $1.0 million, Airtreks International LLC, a United States based Professional Services organisation with 12 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Aircall Interactive Voice Response, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Aircall Interactive Voice Response customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Airtreks International LLC | Professional Services | 12 | $1M | United States | Aircall | Aircall Interactive Voice Response | Interactive Voice Response (IVR) | 2019 | n/a | In 2019, Airtreks International LLC implemented Aircall Interactive Voice Response to centralize sales and support voice communications for its distributed remote teams, Category: . Airtreks International LLC Aircall Interactive Voice Response sales and support voice communications. The deployment focused on Aircall IVR and real-time call analytics as core capabilities, configured to route inbound lead and support calls into prioritized queues and to surface live call metrics for supervisors. Aircall Interactive Voice Response was provisioned to handle voicemail capture, call queuing and IVR routing, and to feed real-time analytics used for agent monitoring and shift-level staffing adjustments. Aircall was integrated with Front to bring voicemails, texts and emails into a single agent workflow, enabling unified ticketing and follow-up across channels. Operational coverage centered on sales and customer support functions, specifically lead engagement and time-sensitive travel support for remote staff, with managers using the combined voice and messaging stream to triage inquiries and assign follow-up. Governance emphasized centralized call handling rules and real-time visibility, with configuration of IVR flows and analytics dashboards to standardize response processes across teams. The company used Aircall Interactive Voice Response and its analytics to dramatically improve call answer rates, manager visibility and overall agent productivity for lead engagement and time-sensitive travel support. | |
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Pulseworks | Leisure and Hospitality | 10 | $1M | United States | Aircall | Aircall Interactive Voice Response | Interactive Voice Response (IVR) | 2024 | n/a | In 2024, Pulseworks implemented Aircall Interactive Voice Response, categorized as Interactive Voice Response, to power customer support and operations across its US operations. The deployment centered on Aircall Smartflows and an IVR to guide customers toward self-service paths or the appropriate live agent, aligning call routing with operational queues for support and field service coordination. Aircall Interactive Voice Response was configured with Smartflows to orchestrate menu-driven self-service, priority routing to specialized agents, and embedded Aircall AI Assist capabilities to support agent responses and call handling. Functional coverage included IVR call steering, Smartflows-based automation for common customer intents, AI-driven assist during live calls, and enhanced call analytics for visibility into contact patterns. Operational scope extended across Pulseworks customer support and technician dispatch functions within the United States, and the implementation influenced frontline call handling and dispatch coordination processes. The rollout required configuring Smartflows across support queues and updating agent call handling procedures to leverage IVR routing and AI Assist outputs, improving the signal available to operations and analytics. Outcomes reported from the deployment included a reduction in call abandonment from 7% to 1% and an approximate 50% increase in customer satisfaction, alongside stated improvements to technician dispatch workflows and call analytics visibility. Governance focused on operationalizing IVR flows and Smartflows logic within support workflows, with ongoing use of Aircall Interactive Voice Response to channel callers toward self-service or the correct agent. | |
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Qred Bank | Banking and Financial Services | 226 | $101M | Sweden | Aircall | Aircall Interactive Voice Response | Interactive Voice Response (IVR) | 2024 | n/a | In 2024 Qred Bank deployed Aircall Interactive Voice Response as an Interactive Voice Response solution to scale customer service across its EMEA footprint. The deployment targeted support operations spanning Sweden, Finland, Norway, Denmark, the Netherlands, Belgium, Germany, and Brazil, enabling centralized management of telephony and multilingual routing to avoid maintaining separate local services per market. The implementation configured Aircall Interactive Voice Response with localized phone numbers, IVR call flows, advanced routing rules, call forwarding between markets, call recording, and live coaching capabilities. Qred used the cloud telephony features to onboard agents rapidly, configure team and agent level analytics, and instrument call handling workflows that align with customer success and support use cases. Integrations were implemented with Qred’s customer relationship systems, including HubSpot and Salesforce, plus a bespoke back office system, so agents received customer context and screen pops during calls. Operational coverage focused on customer service and customer operations teams across the listed markets, with routing and IVR designed to handle rising call volumes while delivering language specific service. Governance and quality assurance processes were formalized after Qred received its full banking license in 2023, leveraging recorded calls and live coaching in Aircall to meet banking standards for security and quality. The centralized Aircall Interactive Voice Response rollout reduced the overhead of local phone stacks, supported rapid market expansion, and improved localized support, agent efficiency, and overall customer satisfaction as reported by Qred. |
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