List of Aithent Dispute Manager Customers
New York, 10038, NY,
United States
Since 2010, our global team of researchers has been studying Aithent Dispute Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aithent Dispute Manager for Dispute Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aithent Dispute Manager for Dispute Management include: New Jersey Department of Banking and Insurance, a United States based Government organisation with 330 employees and revenues of $155.0 million, National Association of Insurance Commissioners, a United States based Non Profit organisation with 478 employees and revenues of $134.0 million, Department of Financial Services, a United States based Government organisation with 500 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Aithent Dispute Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Department of Financial Services | Government | 500 | $100M | United States | Aithent | Aithent Dispute Manager | Dispute Management | 2012 | n/a |
In 2012 the New York State Department of Financial Services contracted Aithent for maintenance and upgrades to its LINX and LION online licensing and registry systems. Aithent Dispute Manager is inferred from the complaint and fraud handling modules implemented within LINX and LION, Apps Category . The Department of Financial Services Aithent Dispute Manager relationship is oriented toward regulatory complaint intake and case management for licensing functions.
The implementation scope documented recorded maintenance agreements beginning around 2012 that covered licensing workflows, complaint intake, case lifecycle tracking and fraud review capabilities configured inside the LINX and LION application layers. Configuration work aligned with role based access controls for enforcement and licensing staff, complaint intake forms, case assignment and escalation workflows, and audit trail capture to support regulated investigations. Operational coverage targeted DFS licensing and enforcement units across New York State, and the engagement model was structured as ongoing maintenance and upgrade cycles under the Aithent agreements. Governance emphasized regulated data handling, auditability of complaint investigations and scheduled upgrade governance as part of the maintenance contracts.
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National Association of Insurance Commissioners | Non Profit | 478 | $134M | United States | Aithent | Aithent Dispute Manager | Dispute Management | 2002 | n/a |
In 2002 National Association of Insurance Commissioners implemented Aithent Dispute Manager under an exclusive licensing agreement that provisioned Aithent's Licensing Environment Online for U.S. insurance regulators. Apps Category: Aithent Dispute Manager is explicitly associated with the NAIC deployment and aligned with the platform feature set that includes consumer services, complaints and fraud capabilities.
The implementation centered on dispute and complaint workflows typical of complaint management systems, including consumer intake, case creation and lifecycle tracking, investigative case notes, evidence attachment and audit trail functionality. Configuration work focused on workflow orchestration, role-based access for regulator and examiner users, and rule-driven status transitions to support regulatory adjudication and escalation processes.
Operational coverage was within the NAIC licensing environment and extended to state-based insurance regulators across the United States, with the dispute functionality embedded into the Licensing Environment Online platform to interact with consumer services and complaints modules. Integrations were realized at the platform level to share licensing and consumer complaint context across regulator workflows, enabling case linkages between complaints, licensing records and fraud indicators.
Governance and operational controls were structured through NAIC centralized provisioning and platform licensing, with process changes emphasizing standardized complaint intake, consistent case handling procedures and regulated access controls for state regulator users. The narrative is grounded in the 2002 NAIC licensing agreement and the Licensing Environment Online feature set, from which use of Aithent Dispute Manager dispute and complaint workflows is inferred.
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New Jersey Department of Banking and Insurance | Government | 330 | $155M | United States | Aithent | Aithent Dispute Manager | Dispute Management | 2002 | n/a |
In 2002 the New Jersey Department of Banking and Insurance deployed Aithent Dispute Manager as part of the State Based Solution SBS/LEO that Aithent and the National Association of Insurance Commissioners jointly rolled out in July 2002 to provide online licensing and transaction processing for the state insurance regulator. Aithent Dispute Manager was applied within the SBS/LEO deployment to address complaint intake and case management alongside licensing workflows, consistent with the LEO deployment modules for consumer services, complaints and fraud.
The implementation was embedded in the SBS/LEO architecture, combining online licensing and transaction processing with consumer services and fraud complaint modules so that Aithent Dispute Manager capabilities supported complaint routing, case tracking, investigation referral and records retention for regulatory business functions. Apps Category , New Jersey Department of Banking and Insurance Aithent Dispute Manager consumer services and complaint handling captures the primary relationship between the application and the Department's licensing and enforcement operations.
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