New York, 10004-1511, NY,
United States
Department of Financial Services Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Department of Financial Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Department of Financial Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Department of Financial Services has purchased the following applications: Aithent Dispute Manager for Dispute Management in 2012, Atlassian Jira Service Desk for IT Service Management in 2022, Eccentex AppBase for Apps Development in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Department of Financial Services is running and its propensity to invest more and deepen its relationship with Aithent , Atlassian , Eccentex or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Department of Financial Services revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Department of Financial Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aithent | Legacy | Aithent Dispute Manager | Dispute Management | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012 the New York State Department of Financial Services contracted Aithent for maintenance and upgrades to its LINX and LION online licensing and registry systems. Aithent Dispute Manager is inferred from the complaint and fraud handling modules implemented within LINX and LION, Apps Category . The Department of Financial Services Aithent Dispute Manager relationship is oriented toward regulatory complaint intake and case management for licensing functions.
The implementation scope documented recorded maintenance agreements beginning around 2012 that covered licensing workflows, complaint intake, case lifecycle tracking and fraud review capabilities configured inside the LINX and LION application layers. Configuration work aligned with role based access controls for enforcement and licensing staff, complaint intake forms, case assignment and escalation workflows, and audit trail capture to support regulated investigations. Operational coverage targeted DFS licensing and enforcement units across New York State, and the engagement model was structured as ongoing maintenance and upgrade cycles under the Aithent agreements. Governance emphasized regulated data handling, auditability of complaint investigations and scheduled upgrade governance as part of the maintenance contracts.
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2022 | 2022 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Eccentex | Legacy | Eccentex AppBase | Apps Development | PaaS | n/a | 2015 | 2015 |
In 2015 the Department of Financial Services implemented Eccentex AppBase as a departmental standard in Apps Development to support regulatory case management and supervision activities in New York state. The procurement established Eccentex AppBase as the platform for Dynamic Case Management across the department, and the contract covered maintenance, support and upgrades for ongoing operations.
Eccentex AppBase was configured to deliver core Dynamic Case Management capabilities including case lifecycle management, configurable workflow orchestration, document management, role based access controls, business rules for routing and escalation, and audit trails for regulatory oversight. The implementation emphasized case consolidation and standardized process templates to align supervision workflows and evidence capture across regulatory teams.
Public procurement records identify the purchase as a departmental standard for Dynamic Case Management, which centralized governance for case handling and helped consolidate previously distributed systems into a single Apps Development platform. The operational scope was departmental, supporting DFS regulatory and supervision functions statewide, with the vendor contract specifying ongoing platform maintenance and upgrade services.
Contract documentation notes consolidation of systems and a reduction in total cost of ownership as outcomes of adopting Eccentex AppBase. The focus of the engagement was platform sustainment for regulatory case management, delivered through vendor supported maintenance, support and upgrade activities.
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