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Michelin, an e2open customer evaluated Oracle Transportation Management

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List of AiTrillion Review Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
HelloMida Communications 10 $2M Singapore AiTrillion AiTrillion Review Product Review Management 2022 n/a In 2022, HelloMida deployed AiTrillion Review to operationalize product review and loyalty capabilities for its Shopify fashion storefront in Ho Chi Minh City, Vietnam. The deployment used AiTrillion Review to support ecommerce marketing and CRM workflows, aligned to the Apps Category . The implementation centered on AiTrillion’s product review and loyalty modules, configured to capture post purchase reviews, automate loyalty point accrual and feed customer activity into HelloMida’s ecommerce marketing and CRM processes. The integration with Shopify connected review collection, loyalty events and customer identifiers to enable order attribution and targeted engagement. Operational coverage focused on HelloMida’s Shopify store in Ho Chi Minh City with workflows scoped to retention and conversion use cases. The implementation drove a 37% boost in customer engagement and 68% of orders were attributed to AiTrillion driven loyalty and review workflows.
Premium Co Australia Retail 10 $2M Australia AiTrillion AiTrillion Review Product Review Management 2021 n/a In 2021, Premium Co Australia implemented AiTrillion Review to centralize product reviews and customer engagement for its Melbourne-area grocery ecommerce store as part of a July 2021 migration. The deployment focused on AiTrillion’s Review Requests capability alongside broader marketing modules to consolidate review capture, email outreach, and loyalty interactions within a single vendor application. The implementation configured Review Requests to automate solicitation of post purchase feedback and integrated those captures into combined email and loyalty workflows. AiTrillion Review was implemented with rule-based triggers and moderation workflows to ensure reviews flowed into segmented email campaigns and loyalty point events, aligning review content with customer retention orchestration. Operational coverage centered on ecommerce, marketing, and customer experience functions for the Melbourne retail site, with rollout executed in July 2021 across the store’s online operations. The scope emphasized centralized review management and the orchestration of review, email, and loyalty touchpoints rather than separate point solutions. Outcomes reported from the rollout included 1.86M engagement events and increased customer spending and retention through the combined review, email, and loyalty workflows. Governance changes included standardizing review request cadence and embedding review-driven triggers in email and loyalty processes to sustain ongoing customer engagement.
Rawfedk9 Manufacturing 10 $1M United States AiTrillion AiTrillion Review Product Review Management 2023 n/a In 2023, Rawfedk9 implemented AiTrillion Review in the Product Reviews category. The deployment used AiTrillion’s Product Reviews module together with AiTrillion loyalty and marketing automation to collect, display, and incentivize verified reviews on Rawfedk9’s US ecommerce storefront. The implementation integrated review capture workflows with automated loyalty point issuance so customer-submitted verified reviews were rewarded automatically, and reviews were surfaced in product pages and post-purchase communications. Functional capabilities implemented included review submission capture, verified review status, loyalty point issuance tied to customer accounts, and marketing automation triggers for review requests and follow-up communications. Operational scope covered Rawfedk9 ecommerce and marketing functions in the United States, aligning review collection directly with retention programs and loyalty redemption behavior. This relationship is expressed as Rawfedk9 AiTrillion Review Product Reviews ecommerce and marketing retention, positioning the application as the connection between customer feedback and loyalty-driven repeat purchase activity. Reported outcomes from the integration included increased review volume through loyalty point incentives and a reported 35.5% repeat purchase rate among loyalty redeemers. Governance and rollout centered on configuring loyalty rules, automating review-to-points workflows, and embedding verified reviews into product detail and post-purchase channels to support retention objectives.
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