List of Akiva URA Customers
Campinas, 13097,
Brazil
Since 2010, our global team of researchers has been studying Akiva URA customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Akiva URA for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Akiva URA for Interactive Voice Response (IVR) include: Emirates Brazil, a Brazil based Transportation organisation with 50 employees and revenues of $250.0 million, Privalia Brazil, a Brazil based Retail organisation with 450 employees and revenues of $245.0 million, Alert Brasil Brazil, a Brazil based Professional Services organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Akiva URA, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Akiva URA customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Alert Brasil Brazil | Professional Services | 50 | $5M | Brazil | Akiva Software | Akiva URA | Interactive Voice Response (IVR) | 2012 | n/a | In 2012 Alert Brasil implemented Akiva URA as part of Akiva Software's XCall platform to support its contact center and BPO client operations in Brazil under the URA/IVR category. The deployment positioned Akiva URA as the central voice interaction layer for inbound contact handling and self service, aligning the application to contact center workflows and BPO service delivery. The implementation configured core URA/IVR capabilities including interactive call flows, self service prompts, and monitoring and reporting that are standard to the URA/IVR category. Configuration work emphasized call flow design and rule based distribution to agents, while the monitoring and reporting components were instrumented to surface average handling time and operational performance indicators. Operational coverage focused on contact center teams supporting Alert Brasil client accounts across Brazil, with rollout staged within contact center operations to align agent workflows and supervisory monitoring. Governance centered on operational reporting and performance monitoring to change day to day contact handling processes and to provide supervisors with real time visibility into queues and agent activity. Outcomes reported by Alert Brasil included productivity gains of approximately 60 percent, reduced average handling times, and improved monitoring and reporting following the Akiva URA deployment. These outcomes are tied directly to the Akiva URA implementation and its URA/IVR functional capabilities for contact center operations. | |
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Emirates Brazil | Transportation | 50 | $250M | Brazil | Akiva Software | Akiva URA | Interactive Voice Response (IVR) | 2012 | n/a | In 2012, Emirates Brazil implemented Akiva URA to support its Brazilian SAC contact center operations. Alert Brasil took on Emirates' Brazilian SAC and used Akiva's XCall platform to provide call recording, web access to recordings and IVR routing, and press coverage infers that Akiva URA was part of the delivery for the airline accounts, aligning the deployment with Contact center / IVR objectives. Emirates Brazil Akiva URA Contact center / IVR customer service. Akiva URA was configured to deliver IVR routing, session recording and web-based access to recordings as surfaced through the Akiva XCall implementation, enabling standard contact center workflows such as interactive routing, recorded-call retrieval and basic CRM interaction logging. Configuration work emphasized IVR call flows, recording capture and storage policies, and supervisor web portal access for monitoring and quality oversight. Operational scope was focused on the Brazil SAC contact center managed by Alert Brasil, covering customer service agents and supervisors supporting Emirates Brazil. The implementation targeted compliance with Brazil SAC regulations for call recording and improved service monitoring, with governance centered on recording access controls, supervisory monitoring workflows and retention policy enforcement. | |
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Privalia Brazil | Retail | 450 | $245M | Brazil | Akiva Software | Akiva URA | Interactive Voice Response (IVR) | 2012 | n/a | In 2012, Privalia Brazil implemented Akiva URA as part of Akiva Software's XCall platform in a contact center/CRM deployment to revitalize its SAC customer service for Brazilian e commerce customers. The implementation targeted Privalia Brazil's contact center operations in Brazil and was scoped to improve telephone handling, call routing and monitoring for the e commerce customer support function. Akiva URA was configured with an IVR and URA menu, call routing logic, and call monitoring capabilities to standardize inbound call triage and operational oversight. The project focused on contact center and CRM process redesign to centralize call flows and monitoring, enabling SAC teams to deliver more assertive telephone handling and improved operational metrics. |
Buyer Intent: Companies Evaluating Akiva URA
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