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Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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List of Akkadian Provisioning Manager Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Dexcom Life Sciences 10200 $4.0B United States Akkadian Labs Akkadian Provisioning Manager Intelligent Process Automation 2018 n/a In 2018, Dexcom deployed Akkadian Provisioning Manager from Akkadian Labs in its Contact center / telecom environment. Akkadian Provisioning Manager automated provisioning for Dexcom's contact center UCCE environment and provided role based access controls and zero touch provisioning. The implementation centralized automated user and extension provisioning workflows and standardized configuration templates to reduce manual steps. Integrations with Active Directory and the UCCE control plane eliminated AD related errors and reduced provisioning times from approximately 7 minutes to about 10 to 15 seconds. Operational scope covered Dexcom's US contact center and telecom operations, improving agent onboarding speed and standardizing processes across teams. Governance focused on role based access policies and standardized provisioning procedures to help eliminate downtime in support operations.
Leo A. Daly Company Professional Services 750 $250M United States Akkadian Labs Akkadian Provisioning Manager Intelligent Process Automation 2016 n/a In 2016, Leo A. Daly Company deployed Akkadian Provisioning Manager within a Telecom/UC initiative to provision approximately 800 users into Cisco Unified Communications Manager. The deployment used Akkadian Provisioning Manager to drive template-driven bulk provisioning and to automate account, extension, and device provisioning workflows for the CUCM environment. This implementation was executed as a US-based telecom and unified communications project aligning provisioning work with the target Cisco Unified Communications Manager platform. Configuration centered on template-driven bulk provisioning and role-based access controls that allowed office administrators to perform user and device provisioning while IT refocused on higher-value tasks. Integrations were explicitly with Cisco Unified Communications Manager, and the implementation reduced per-user provisioning time from approximately 30 minutes to seconds, enabling fast bulk on-boarding during the CUCM migration. Governance changes included delegation of provisioning responsibilities through role-based access, operationalizing office admin workflows and standardizing templates to enforce consistent provisioning processes.
NYU Langone Health Non Profit 51000 $8.3B United States Akkadian Labs Akkadian Provisioning Manager Intelligent Process Automation 2020 n/a In 2020, NYU Langone Health implemented Akkadian Provisioning Manager, "". The deployment focused on automating provisioning of patient room phones so a patient specific number follows the patient, aligning unified communications provisioning with clinical workflows and patient experience objectives. Akkadian Provisioning Manager was configured to orchestrate device and directory provisioning and to coordinate with an Akkadian softphone for bedside voice endpoints, enabling patient specific extensions to be assigned and updated automatically. Configuration centered on automated provisioning rules and profile templates that associate phone numbers with patient assignment data to minimize manual telecom changes. The implementation integrated Akkadian Provisioning Manager directly with Epic to consume patient assignment and bed management events, enabling provisioning triggers from the hospital electronic medical record. Integration also included the Akkadian softphone to ensure bedside handsets and clinician softphone instances reflected the same patient specific numbers, covering patient rooms and EMR driven workflows across clinical operations and patient experience functions. Governance established handoff between clinical informatics, telecom operations, and patient experience teams, using EMR event driven provisioning to reduce inappropriate interruptions and streamline operational processes. Outcomes called out in the case study include improved patient experience and reduced operational costs as a result of the UC provisioning integration with the hospital EMR.
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