List of Algar CRM Customers
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Since 2010, our global team of researchers has been studying Algar CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Algar CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Algar CRM for CRM include: Algar Telecom, a Brazil based Communications organisation with 4416 employees and revenues of $1.50 billion, Algar Brazil, a Brazil based Communications organisation with 24251 employees and revenues of $602.0 million, Algar Telecom Brazil, a Brazil based Communications organisation with 4200 employees and revenues of $566.0 million and many others.
Contact us if you need a completed and verified list of companies using Algar CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Algar CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Algar Brazil | Communications | 24251 | $602M | Brazil | In-House Applications | Algar CRM | CRM | 2015 | n/a | In 2015, Algar Brazil implemented Algar CRM, a Customer Relationship Management application. The implementation is recorded in Grupo Algar's institutional history as a group initiative within the organization's 2010–2019 transformation, aimed at improving customer facing tools and humanizing URA (IVR) interactions. Algar CRM was developed in house and configured to deliver core CRM capabilities including contact management, interaction logging, and service case handling, together with functionality to support IVR humanization for URA workflows. Configuration emphasized unified customer records and interaction context to support customer experience and service processes across the group. The deployment's operational scope covered group wide customer experience and service processes in Brazil, implementing Algar CRM as a standardized platform across business units. The project included instrumentation of IVR channels to route and enrich voice interactions for more humanized URA responses where noted in the group's documentation. Governance was executed as a centralized group initiative with documentation in the group's institutional history, aligning the Algar CRM roll out to the broader 2010–2019 transformation program. The narrative reflects a strategic in house CRM deployment focused on standardizing customer facing systems and service workflows across Grupo Algar in Brazil. | |
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Algar Telecom | Communications | 4416 | $1.5B | Brazil | In-House Applications | Algar CRM | CRM | 2017 | n/a | In 2017, Algar Telecom implemented Algar CRM as part of its Customer Relationship Management initiatives within the Algar Tech group. This association is grounded in Algar Tech's public documentation of CRM and contact center transformations and the group's ABEMD 2017 award recognition for CRM cases, which together link Algar CRM to the organization’s CRM capability set. The implementation emphasized CRM modules aligned to contact center operations, including contact and case management, interaction routing and workflow orchestration to support CX delivery. Configuration and automation work focused on consolidating customer records, standardizing case lifecycle processing and enabling escalation workflows, reflecting typical Customer Relationship Management functional priorities in communications and BPO environments. Integrations centered on embedding the CRM with contact center processes and Algar Tech's CX and BPO service lines to support customer service and sales functions across Brazil. The deployment narrative indicates Algar CRM was positioned to orchestrate omnichannel interaction handling and agent desktop workflows, enabling case handoff between service teams and CX project delivery units. Governance and rollout were organized around Algar Tech group coordination, with emphasis on customer data governance and process standardization across CRM based CX projects. Public materials and the ABEMD 2017 recognition document practical outcomes in CRM case design and contact center transformation, without published quantitative metrics, positioning Algar CRM as a core Customer Relationship Management capability within Algar Telecom and its Algar Tech CX services. | |
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Algar Telecom Brazil | Communications | 4200 | $566M | Brazil | In-House Applications | Algar CRM | CRM | 2015 | n/a | In 2015, Algar Telecom Brazil developed the internal Algar CRM project to modernize contact center and customer facing workflows. Algar CRM is an in-house Customer Relationship Management application deployed to support customer service, contact center and sales operations across Algar Telecom in Brazil. The deployment centralized agent desktop workflows, customer profile consolidation, and scripted televendas campaign management, reflecting typical Customer Relationship Management functional modules for contact routing, interaction logging, and campaign orchestration. Configuration work emphasized call handling process automation and standardized interaction scripts to streamline agent workflows and customer interactions. Rollout targeted customer service and contact center teams with staged adoption into televendas operations, aligning operational procedures across units. Governance concentrated on process standardization for call handling, and Algar Telecom reported shorter call durations and improved televendas conversion in related campaigns. |
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